Refunds

Full refund on request within 30 days, for any reason — email lana@connexion.me. No form, no reason required, no argument.

The deep report — $29.99, once

You are charged at checkout, by Stripe, before I start — so "not delivered" is a refund and not an un-charge. Delivered by email within one business day. If I cannot produce it, I refund the full $29.99 the same day, without you asking, and email you to say why. If it arrives and it is not what you expected, say so within 30 days and you get the money back.

Naming a product no leaderboard here has measured is not that case, and it is not a refund. Your category is measured on the day you buy — the same run that produces the free board — and the report is read out of it, so it arrives within one business day of your category going live.

The case where I cannot produce it is a run I am not willing to publish. That is refunded in full the same day, without you asking, and the email says why.

Monitoring — $9.99 a month

Cancel any time by replying stop to any monitoring email. It stops that month, nothing renews, and the current month is refunded on request. There is nothing to unwind and no notice period.

How the money comes back

The refund is issued through Stripe to the card that was charged, and it appears on your statement the way any card refund does. Nothing is kept back and there is no restocking fee — there is nothing to restock.

Anything unclear, ask before you buy: lana@connexion.me.

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