AEO visibility for 3CX: whether the AI answer engines name it when a buyer asks, counted rather than estimated.
15.9% of the 132 answers in Call center platforms for a buyer whose call recordings must stay on systems they operate named it, measured 7 Aug 2026. It is also named in 1 other category.
That first line is decided by one comparison and nothing else: the answers that named it, against the answers that did not — whichever count is larger is what it says, and equal counts get both. It is the same comparison on every page here, made from figures the board below has already published and no others. The rule, and the one line of shell that reruns it →
Nothing here is a score we assigned. Every number below is a count of answers, and every answer is published word for word on the category page it came from.
3CX is absent from 111 of the 132 answers on this page, and this page does not say who was named in them. Ask and I read those 111 answers myself and send you the products that were named instead. No card, nothing is charged and nothing starts.
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| Category | Rank | Answers | Share | Questions |
|---|---|---|---|---|
| Call center platforms for a buyer whose call recordings must stay on systems they operate
ChatGPT 7 of 44, Gemini 11 of 44, Perplexity 3 of 44 · measured 7 Aug 2026 |
9 of 126 | 21 of 132 | 15.9% | 18 of 44 |
| Open-source self-hosted PBX platforms
ChatGPT 4 of 44, Gemini 0 of 44, Perplexity 3 of 44 · measured 12 Aug 2026 |
13 of 32 | 7 of 132 | 5.3% | 7 of 44 |
“Answers” is how many of that category’s answers named this product. “Questions” is how many of its distinct buying questions named it at least once. Each category is asked twice from scratch and is only published if the top ten reproduces.
The 44 buying questions on the call center platforms for a buyer whose call recordings must stay on systems they operate board split in two by one mechanical rule, applied the same way on every board and using nothing at all about any product: 11 of them are asked in the first person — the buyer describes their own company and asks what to buy, so the question opens with “We”, “I”, “Our” or “My”. The other 33 ask about the category or a feature. The rule, and the one line of shell that reruns it →
| Question kind | Questions | Answers | Named 3CX |
|---|---|---|---|
| The buyer describes their own company | 11 | 33 | 3 (9.1%) |
| Category and feature questions | 33 | 99 | 18 (18.2%) |
Both rows are counted at build time from mentions-runA.jsonl, the same file linked at the bottom of the board, and they add back to the 21 of 132 answers in the table above.
3CX is named in 3 of the 33 answers to the 11 questions where the buyer describes their own company, and in 18 of the 99 answers to the other 33, which ask about the category or a feature — 9.1% against 18.2%. In those 33 answers the engines named Genesys Cloud 11 times and Five9 10 times.
The page above is free and always will be. Two things are not. What is in each →
One email the day this board is re-measured: 3CX's new rank, its new count, who took the answers it was absent from, and what changed.
Start monitoringThe pages Perplexity read while it was naming somebody else — the sources Perplexity cited in the answers 3CX was absent from, and which of those pages name 3CX and which do not. Then 3CX's own row, read out of the published run of 7 Aug 2026: its split by engine and by phrasing, with the verbatim answer under each. ChatGPT and Gemini return no source list, so the cited pages are Perplexity's alone.
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Vendors search for this as answer engine optimization (AEO), or generative engine optimization (GEO). Both names mean the same thing: being named when a buyer asks an AI instead of typing into a search engine. This page is the measurement, not the work — we count who the engines named across Call center platforms for a buyer whose call recordings must stay on systems they operate and publish every answer the count came from, so 3CX's number can be checked rather than taken on trust.
Source: the Call center platforms for a buyer whose call recordings must stay on systems they operate board and the raw files linked at the bottom of it — every answer, the product names extracted from each answer, and the machine-readable ranking these numbers are read from.