What is the best survey software for a 50-person company?

The best survey software for a 50-person company depends on your primary goal:

*   **Best Overall (Customer & General Use):** **Typeform** — Offers the modern, conversational interface with the highest completion rates. Great for branding and customer feedback.
*   **Best for Data & Analytics:** **SurveyMonkey** — The industry standard for robust analytics, advanced logic, and extensive pre-made template libraries.
*   **Best Budget Option:** **Google Forms** or **Microsoft Forms** — Completely free if you already use Google Workspace or Microsoft 365; ideal for simple internal polls.
*   **Best for Employee Engagement/HR:** **Officevibe** or **Culture Amp** — Purpose-built for anonymous employee feedback, pulse surveys, and tracking company culture.

**Quick Recommendation:** Use **Google/Microsoft Forms** for quick internal tasks, and **Typeform** if you are sending surveys to clients or prospective customers.


Best online survey tool for small business

The best online survey tool for a small business depends on your specific budget and needs:

1. **Google Forms (Best Overall Value):** **100% Free** with unlimited surveys and responses. It is easy to use, integrates seamlessly with Google Sheets, and is ideal for straightforward feedback.
2. **Typeform (Best for Customer Engagement):** Features a sleek, conversational design that looks great on mobile and drives higher completion rates. *Free plan available; paid plans start around $25/mo.*
3. **SurveyMonkey (Best for In-Depth Analytics):** The industry standard for robust data analysis, logic branching, and pre-built professional templates. *Free plan available; paid plans start around $25/mo (billed annually).*
4. **Jotform (Best for Form Customization & Payments):** Highly flexible with thousands of templates, conditional logic, and the ability to collect payments or e-signatures. *Free plan available; paid plans start around $34/mo.*

**Recommendation:** Start with **Google Forms** if you are on a tight budget, or **Typeform** if brand aesthetics and customer experience are your top priorities.


We're a 30 person startup and want to collect customer feedback after purchases. What survey tool should we buy?

For a 30-person startup, the best tool depends on your current tech stack and primary goal:

### **Top Pick: Typeform**
* **Best for:** Overall user experience and high response rates.
* **Why:** Beautiful, mobile-friendly forms, easy logic jumps, and seamless integrations with Shopify, Stripe, Zapier, and HubSpot.
* **Pricing:** Starts around $25/month.

---

### **Best Alternatives Based on Your Needs:**

1. **Delighted (by Qualtrics)**
   * **Best for:** Automated, one-click post-purchase CSAT/NPS scores.
   * **Why:** Built specifically for post-transaction feedback via email, web, or SMS. Extremely low effort to set up and maintain.
   * **Pricing:** Free plan available; paid plans start around $224/month (or pay-as-you-go).

2. **Survicate**
   * **Best for:** E-commerce (Shopify) and targeted pop-up/email surveys.
   * **Why:** Deep e-commerce integrations, allows users to answer directly inside the email without opening a new tab.
   * **Pricing:** Free plan available; paid plans start around $99/month.

3. **Tally.so**
   * **Best for:** Tight budgets / bootstrapped setups.
   * **Why:** Notion-like interface, highly flexible, offers 99% of its features for free (unlimited surveys and responses).
   * **Pricing:** Free (Pro version is $29/month).

### **Recommendation:**
* Choose **Delighted** if you want automated, friction-free NPS/CSAT tracking.
* Choose **Typeform** if you want flexible, detailed feedback surveys with high completion rates.


Recommend survey software for a company with under 100 employees.

Here are the top survey software recommendations for a company with under 100 employees, depending on your primary need:

1. **Best Overall / Ease of Use: SurveyMonkey**
   * **Why:** Industry standard with hundreds of pre-built templates, robust logic, and easy reporting.
   * **Best for:** General customer feedback, market research, and standard internal surveys.

2. **Best Free Option: Google Forms**
   * **Why:** Completely free with unlimited surveys and responses. Simple to create, collaborate on, and export to Google Sheets.
   * **Best for:** Companies on a tight budget needing straightforward, no-frills surveys.

3. **Best for High Completion Rates & Design: Typeform**
   * **Why:** Beautiful, interactive "one-question-at-a-time" interface that feels conversational and drives higher response rates.
   * **Best for:** Customer satisfaction, lead generation, and polished external brand surveys.

4. **Best Specifically for Employee Feedback: Officevibe (by Workleap)**
   * **Why:** Purpose-built for internal employee engagement. Features automated pulse surveys, anonymous feedback, and 1-on-1 meeting planning tools (free tier available for up to 10 users, affordable paid tiers).
   * **Best for:** HR and team leaders looking to measure company culture and eNPS.

**Quick Recommendation:**
* Use **Google Forms** if you want $0 cost.
* Use **SurveyMonkey** if you want the safest, all-around choice.
* Use **Officevibe** if your primary goal is internal employee feedback.


Here are the top affordable survey tools for SMBs, ranked by value and ease of use:

1. **Tally.so** *(Best Overall Value)*
   * **Price:** Free for unlimited surveys and responses; Pro plan is $29/month.
   * **Why SMBs love it:** Generous free tier with advanced features (conditional logic, payment collection, file uploads) that competitors charge for. Simple, Notion-like builder.

2. **Google Forms** *(Best 100% Free Option)*
   * **Price:** 100% Free with a Google account.
   * **Why SMBs love it:** Unlimited surveys, questions, and responses with no hidden costs. Exports directly to Google Sheets. Ideal for basic feedback and internal surveys.

3. **Zoho Survey** *(Best for Business Integrations)*
   * **Price:** Free tier (10 questions/100 responses per survey); Paid plans start at $20/month.
   * **Why SMBs love it:** Excellent value if you already use the Zoho ecosystem. Includes multi-language support, offline surveys, and strong reporting.

4. **Jotform** *(Best for Complex Forms & Payments)*
   * **Price:** Starter plan is free (5 forms, 100 responses/mo); Paid plans start at $34/month.
   * **Why SMBs love it:** Thousands of templates, robust conditional logic, and easy integrations with payment processors (Stripe, PayPal).

5. **SurveySparrow** *(Best for Interactive/Chat-Style Surveys)*
   * **Price:** Free plan available; Paid plans start at $19/month.
   * **Why SMBs love it:** Conversational format leads to higher completion rates. Great for customer satisfaction (NPS, CSAT) and employee feedback.

**Recommendation:**
* Choose **Google Forms** if you want zero cost and basic functionality.
* Choose **Tally.so** if you want sleek design and advanced features without paying enterprise prices.


What survey software do small companies actually use?

In practice, small companies mostly use a few specific tools depending on their budget, technical needs, and brand requirements:

### 1. The Default Free Options
* **Google Forms:** The most widely used tool for basic surveys. It is completely free, easy to set up, and integrates directly with Google Sheets.
* **Microsoft Forms:** The go-to choice for small businesses already using Microsoft 365, as it is included in their subscription and secure for internal use.

### 2. For Design & Customer Experience
* **Typeform:** Preferred when the survey is customer-facing and aesthetics matter. Its one-question-at-a-time format yields higher completion rates, though paid tiers can get expensive.
* **Tally.so:** Very popular among startups and small tech teams. It offers a Notion-like editing interface with generous free features and affordable paid plans compared to Typeform.

### 3. For Traditional Research & Advanced Features
* **SurveyMonkey:** Still a default choice for standard market research, net promoter scores (NPS), and deeper data analysis, though its paid plans are heavily pushed.
* **Jotform:** Used by small businesses that need complex conditional logic, payment collection alongside surveys, or strict data compliance (like HIPAA).

### 4. Built-in CRM Tools
* **HubSpot Forms / Zoho Survey:** Small companies using an all-in-one CRM often stick to their platform's built-in survey tools to keep customer data in one place without paying for extra software.

---

**Summary:**
* **Zero budget / Simple:** Google Forms or Microsoft Forms
* **Best UX / High response rate:** Typeform or Tally
* **Deep data / Complex forms:** SurveyMonkey or Jotform


Best online questionnaire software for market research

Here are the top online questionnaire platforms for market research, categorized by specific needs:

*   **Qualtrics (Best Overall for Enterprise & Deep Research):** The industry standard for professional market researchers. Offers advanced statistical analysis, complex survey logic, AI insights, and access to built-in respondent panels.
*   **SurveyMonkey (Best All-Rounder):** Easy to use with strong built-in research templates. Its **SurveyMonkey Audience** feature allows you to purchase targeted global responses directly through the platform.
*   **Alchemer (Best for Customization & Workflows):** A powerful alternative to Qualtrics. Highly flexible with advanced question types, custom branding, and strong third-party software integrations.
*   **Typeform (Best for High Completion Rates):** Features a conversational, one-question-at-a-time design. Ideal for consumer-facing research where visual engagement and high response rates are critical.
*   **Google Forms (Best Free Option):** Entirely free with unlimited responses and simple data export. Best for basic market validation, quick feedback, or startups on a zero budget.

**Quick Recommendation:**
* Choose **Qualtrics** for advanced analytics and enterprise-grade research.
* Choose **SurveyMonkey** for a balance of ease, power, and consumer panel access.


What is the best enterprise survey platform for customer experience research?

**Qualtrics CustomerXM** is widely considered the best enterprise survey platform for customer experience (CX) research.

It leads the market due to its advanced statistical analytics (Predict iQ, Stats iQ), high customization, omnichannel distribution, and seamless integrations with enterprise CRMs (like Salesforce).

**Top Alternative:**
* **Medallia Experience Cloud:** Best if your primary focus is real-time operational feedback, frontline employee enablement, and closed-loop issue resolution across large physical or digital footprints.


We need to run employee engagement surveys twice a year for 200 staff. What software should we get?

For a 200-person company running surveys twice a year, the right software depends on whether you want dedicated HR analytics or a simple, budget-friendly survey tool.

### 1. Dedicated Engagement Platforms (Best for Insights & Benchmarking)
* **15Five:** Best overall fit for mid-sized teams. Easy to use, includes science-backed survey templates, and helps managers create action plans based on results.
* **Culture Amp:** The industry leader for employee engagement. Offers powerful analytics and benchmarks your results against similar companies, though it comes at a higher price point.
* **Lattice:** Ideal if you want to combine engagement surveys with performance reviews, 1-on-1s, and goal tracking in one platform.

### 2. General Survey Tools (Best for Low Budget & Flexibility)
* **SurveyMonkey (Team Plan):** Low cost, easy to set up, and includes standard HR survey templates, but lacks built-in HR action planning and industry benchmarking.
* **Typeform:** Offers the best user experience and highest completion rates due to its modern design, but requires manual data analysis.

---

### Quick Recommendation:
* **Choose 15Five or Culture Amp** if you want automated HR analytics, benchmark comparisons, and guidance on how to act on the results.
* **Choose SurveyMonkey** if you just need a straightforward, cost-effective tool to collect data.


best form builder with skip logic and branch conditioning

The best form builders for skip logic and branch conditioning depend on your specific use case:

1. **Jotform** *(Best Overall Value & Power)*
   * **Why:** Offers the most flexible and advanced conditional logic. You can hide/show fields, skip entire pages, require fields dynamically, perform calculations, and change "Thank You" pages based on responses.

2. **Typeform** *(Best UX & Conversational Forms)*
   * **Why:** Features a visual "Logic Map" that makes complex branching easy to build and preview. Ideal if you want a one-question-at-a-time format with interactive paths.

3. **Fillout** *(Best Modern & Free Option)*
   * **Why:** Has a highly generous free plan with robust conditional logic, multi-page branching, and deep integrations (e.g., Notion, Airtable).

4. **SurveyMonkey** *(Best for In-Depth Surveys)*
   * **Why:** Industry standard for complex survey logic, including question randomization, advanced page skipping, and dynamic answer piping.

**Quick Recommendation:** Choose **Typeform** for the best respondent experience, or **Jotform** if you need complex, powerful logic rules on standard forms.


Which survey platform offers HIPAA compliance for healthcare patient feedback?

Several major survey platforms offer HIPAA compliance for collecting patient feedback, typically on higher-tier or Enterprise plans that include a signed Business Associate Agreement (BAA):

* **Qualtrics:** Highly popular in healthcare for advanced patient experience (PX) programs.
* **Jotform:** Offers HIPAA compliance on its Gold and Enterprise plans.
* **SurveyMonkey:** Offers HIPAA compliance through its Enterprise plan.
* **Formstack:** Provides HIPAA-compliant forms and surveys tailored for healthcare.
* **Typeform:** Offers HIPAA compliance and BAAs on its Enterprise plan.
* **Sogolytics:** Offers HIPAA-compliant survey solutions for patient feedback.

*Note: To ensure full compliance, you must sign a Business Associate Agreement (BAA) with the platform before collecting protected health information (PHI).*


What survey software is best for non-profits on a budget?

Here are the best survey software options for non-profits on a budget, depending on your needs:

### 1. Completely Free Options
* **Google Forms** (Best Overall for Zero Budget)
  * **Cost:** 100% Free (unlimited surveys and responses).
  * **Best for:** Basic surveys, event RSVPs, and quick feedback.
  * **Pros:** Easy to use, integrates seamlessly with Google Sheets, and included with Google Workspace for Nonprofits.

* **KoboToolbox** (Best for Fieldwork & Data Collection)
  * **Cost:** 100% Free for non-profits and humanitarian organizations.
  * **Best for:** Complex surveys, impact measurement, and field data collection.
  * **Pros:** Works offline via a mobile app, supports advanced skip logic, and offers robust data security.

* **Microsoft Forms**
  * **Cost:** Free with Microsoft 365 for Nonprofits.
  * **Best for:** Organizations already using the Microsoft ecosystem.
  * **Pros:** Easy integration with Excel and Teams, clean interface, and no response limits for internal/external users.

---

### 2. Best Discounted Premium Options
* **Jotform** (Best for Advanced Features)
  * **Cost:** **50% discount** for non-profits.
  * **Best for:** Surveys that require conditional logic, payment collection (donations), or HIPAA compliance.
  * **Pros:** Highly customizable, thousands of templates, and strong integrations.

* **SurveyMonkey** (Best for Advanced Analytics)
  * **Cost:** Discounted plans available through **TechSoup** or directly for NPOs.
  * **Best for:** In-depth data analysis, benchmarks, and professional presentation.
  * **Note:** Avoid the free tier, as it caps responses at 40 per survey.

---

### **Recommendation Summary:**
* Go with **Google Forms** for general use with zero cost.
* Go with **KoboToolbox** if you need advanced survey logic or offline mobile collection for free.
* Go with **Jotform** (utilizing their 50% discount) if you need sophisticated forms, branding, or payment processing.


We're an e-commerce brand looking for post-purchase survey tools. What should we buy?

Here are the best post-purchase survey tools for e-commerce, depending on your primary goal:

### 1. **Fairing** (Best Overall for Attribution & Zero-Party Data)
* **Best for:** Shopify brands wanting to know where customers heard about them (HDWYHA) to optimize ad spend.
* **Key Strengths:** Ultra-fast setup, seamless Shopify integration, direct integrations with Google Analytics, Triple Whale, and Klaviyo.
* **Pricing:** Starts at ~$49/month.

### 2. **KnoCommerce** (Best for Advanced Audience Segmentation)
* **Best for:** Mid-market to enterprise brands that want to trigger specific follow-up questions based on customer behavior or cart contents.
* **Key Strengths:** Powerful conditional logic, deep Klaviyo integration for personalizing post-purchase email flows based on survey responses.
* **Pricing:** Free tier available; paid plans start at $99/month.

### 3. **Zigpoll** (Best Value & Cross-Platform Flexibility)
* **Best for:** Brands on a budget or those using platforms other than Shopify (WooCommerce, Magento, BigCommerce).
* **Key Strengths:** Highly customizable, supports multi-channel surveys (onsite, email, SMS), very affordable.
* **Pricing:** Free tier available; paid plans start at $10/month.

### 4. **ReConvert** (Best if You Also Want Post-Purchase Upsells)
* **Best for:** Brands looking to combine simple surveys with Thank You page CRO (upsells, cross-sells, order tracking).
* **Key Strengths:** All-in-one Thank You page builder; great for maximizing Average Order Value (AOV) alongside feedback.
* **Pricing:** Free tier available; paid plans start at $4.99/month + revenue share.

---

### Quick Recommendation:
* Choose **Fairing** or **KnoCommerce** if your primary goal is **attribution and ad spend optimization**.
* Choose **Zigpoll** if you want a **budget-friendly** option or aren't on Shopify.
* Choose **ReConvert** if you want to **increase immediate revenue via upsells** while collecting basic feedback.


Best software to run Net Promoter Score NPS surveys

The "best" NPS software depends on your business size, budget, and where you want to collect feedback (email, website, or app).

Here are the top tools categorized by best use case:

### 1. Best Overall & Easiest to Use: **Delighted**
* **Best for:** Fast setup, clean user experience, and multi-channel delivery (email, SMS, web, app).
* **Key feature:** Highly customizable, simple visual dashboard, and seamless integrations with Slack, Salesforce, and Zendesk.

### 2. Best for SaaS & Digital Products: **Survicate**
* **Best for:** In-product popups, web apps, and SaaS companies.
* **Key feature:** Target specific user segments based on behavior; integrates deeply with HubSpot, Intercom, and Mixpanel.

### 3. Best Dedicated NPS Platform: **Retently**
* **Best for:** Automated NPS campaigns and customer lifecycle tracking.
* **Key feature:** Advanced customer segmentation, churn prediction, and multi-channel survey routing.

### 4. Best Enterprise & Deep Analytics: **Qualtrics CX**
* **Best for:** Large organizations requiring advanced statistical analysis and large-scale data security.
* **Key feature:** AI-powered text analysis, predictive analytics, and enterprise-grade reporting.

### 5. Best Budget & Conversational UI: **SurveySparrow**
* **Best for:** Small to mid-sized businesses looking for engaging, chat-like survey formats.
* **Key feature:** High completion rates due to conversational design, affordable pricing.

### 6. Best All-in-One (If using a CRM): **HubSpot Service Hub**
* **Best for:** Teams already using HubSpot for CRM or support.
* **Key feature:** Automatically ties NPS scores directly to customer contacts and triggers workflows/tickets based on feedback.

---
**Quick Recommendation:**
* Choose **Delighted** if you want to get started in 10 minutes.
* Choose **Survicate** if you need in-app surveys for a web or mobile product.
* Choose **Retently** for specialized automation and tracking.


Here are the top survey tools for academic research and data collection, categorized by their primary strengths:

### 1. The Industry Standard (Advanced & Comprehensive)
*   **Qualtrics**
    *   **Best for:** Complex experimental designs, advanced logic, and large-scale academic research.
    *   **Key Features:** Advanced block/question randomization, longitudinal tracking, offline data collection, and direct export to SPSS, R, and Stata.
    *   **Availability:** Often provided via university-wide enterprise licenses.

### 2. Best for Medical, Clinical, & Sensitive Data
*   **REDCap (Research Electronic Data Capture)**
    *   **Best for:** Health sciences, clinical trials, and HIPAA-compliant data collection.
    *   **Key Features:** Highly secure, audit trails, grant-compliant, designed specifically for academic and medical research.
    *   **Cost:** Free for institutional partners (requires institutional deployment).

### 3. Best Open-Source & Privacy-Focused
*   **LimeSurvey**
    *   **Best for:** Researchers requiring full data ownership, strict GDPR compliance, or custom scripting.
    *   **Key Features:** Can be self-hosted on university servers, supports complex branching, unlimited responses, and multi-language support.
    *   **Cost:** Free (self-hosted open-source version) or affordable paid cloud plans.

### 4. Best for Fieldwork & Offline Data Collection
*   **KoBoToolbox**
    *   **Best for:** Field research, humanitarian studies, and remote social science research.
    *   **Key Features:** Works offline via mobile app, GPS/location tracking, audio/photo uploads, integration with ODK (Open Data Kit).
    *   **Cost:** Free for non-profit and academic researchers.

### 5. Best for General & Fast Data Collection
*   **SurveyMonkey**
    *   **Best for:** Basic to moderately complex surveys and quick population sampling.
    *   **Key Features:** User-friendly interface, decent skip-logic, built-in audience panel purchasing (SurveyMonkey Audience).
    *   **Cost:** Freemium (paid plans required for data export and advanced logic).

### 6. Best Free Options for Basic Surveys
*   **Google Forms / Microsoft Forms**
    *   **Best for:** Pilot studies, simple feedback, and student projects without complex logic needs.
    *   **Key Features:** Completely free, easy to set up, real-time response tracking, basic CSV exports.
    *   **Limitations:** Lacks advanced randomization, complex matrix questions, and direct statistical software integration.


We need a secure survey tool that supports multilingual questionnaires for global customer research.

Here are the top secure, multilingual survey tools recommended for global customer research:

### 1. **Qualtrics CoreXM** *(Best Overall for Global Enterprise Research)*
* **Security:** ISO 27001 certified, SOC 2 Type II, GDPR, HIPAA compliant, and fedRAMP authorized. Offers advanced role-based access and encryption.
* **Multilingual:** Supports over 80 languages with automatic translation options, side-by-side translation editors, and automatic language routing based on the respondent’s browser or location.
* **Best For:** Large-scale, complex customer feedback and advanced statistical analysis.

### 2. **SurveyMonkey Enterprise** *(Best for Ease of Use & Team Collaboration)*
* **Security:** SOC 2 Type II, GDPR, HIPAA compliant, single sign-on (SSO), data residency options (US/EU), and custom data retention policies.
* **Multilingual:** Supports 55+ languages. Allows respondents to select their language from a drop-down or auto-detects browser settings.
* **Best For:** Mid-to-large organizations wanting a user-friendly interface with strong enterprise governance.

### 3. **Alchemer (formerly SurveyGizmo)** *(Best for Complex Workflows & Integration)*
* **Security:** ISO 27001, SOC 2 Type II, GDPR, and HIPAA compliant.
* **Multilingual:** Supports over 100 languages. Offers easy text-import/export for external translation services and dynamic language switching.
* **Best For:** Teams needing custom logic, deep software integrations, and flexible data collection.

---

### Key Recommendation
If you require **advanced analytics and high-level enterprise security**, go with **Qualtrics**. If you prefer **speed, ease of deployment, and cost-efficiency**, go with **SurveyMonkey Enterprise**.


What is the best survey tool for collecting product feedback from SaaS users?

The best overall tool for collecting in-app product feedback from SaaS users is **Sprig**. It allows product teams to trigger targeted, micro-surveys in real time based on specific user actions within the software, capturing feedback right when it is most relevant.

Depending on your specific focus, other top options include:

* **Pendo:** Best enterprise all-in-one platform (combines in-app surveys, product analytics, and user onboarding).
* **Survicate:** Best budget-friendly and easy-to-implement option for targeted in-app, web, and email surveys.
* **Canny:** Best for feature requests, public feedback boards, and voting on product roadmaps.


easy to use survey software for quick customer feedback

Here are the top easy-to-use survey software options for quick customer feedback:

* **Typeform:** Best for user experience. Uses a visual, one-question-at-a-time conversational format that gets high response rates, especially on mobile.
* **Google Forms:** Best 100% free option. Extremely simple to set up, generates quick share links, and automatically syncs responses to Google Sheets.
* **SurveyMonkey:** Best for ready-to-use templates. Offers dozens of pre-made customer satisfaction (CSAT) and NPS templates you can launch in minutes.
* **Delighted:** Best for instant micro-feedback. Focuses on simple, one-question surveys (NPS, CSAT, CES) delivered seamlessly via email, web, or SMS.
* **Survicate:** Best for website and in-app feedback. Great for triggering quick targeted pop-up surveys while customers are actively using your product.

**Quick Recommendation:**
* Choose **Google Forms** if you want something free and basic.
* Choose **Typeform** if you want higher response rates and a polished look.
* Choose **Delighted** if you just want to track standard metrics like NPS or CSAT quickly.


Best survey app with offline response collection for field research

The best overall survey app for offline field research is **KoboToolbox** (or its underlying platform, **ODK - Open Data Kit**).

Here is a breakdown of the top options based on your specific research needs:

### 1. KoboToolbox (Best Overall & Free)
* **Ideal for:** Academic research, NGOs, and humanitarian field work.
* **Why it’s the best:** It is 100% free, open-source, and explicitly designed for offline data collection in remote areas. You can collect data via Android app or mobile browser, store responses locally, and automatically sync to the cloud once connected to Wi-Fi/cellular.
* **Key Features:** Complex skip logic, audio/photo attachments, GPS recording, and multi-language support.

### 2. SurveyCTO (Best for Advanced/High-Security Research)
* **Ideal for:** Academic institutions, impact evaluations, and strict data quality control.
* **Why it’s the best:** Built on the ODK standard, it adds enterprise-grade security, automated data quality checks, and real-time audio auditing to ensure enumerators are filling out surveys correctly offline.
* **Pricing:** Paid (free trial available, non-profit discounts).

### 3. Qualtrics Offline Surveys (Best for Enterprise/Universities)
* **Ideal for:** Researchers whose university or organization already provides a Qualtrics subscription.
* **Why it’s the best:** It offers a dedicated "Qualtrics Offline Surveys" app (iOS/Android). It seamlessly integrates with advanced analytical tools and handles complex survey logic easily.
* **Pricing:** Very expensive unless covered by an institutional license.

### 4. ArcGIS Survey123 (Best for Geospatial/Mapping Research)
* **Ideal for:** Environmental, geographical, or urban planning field research.
* **Why it’s the best:** Fully functional offline and deeply integrated with Esri’s GIS ecosystem, making it easy to capture precise spatial data and map responses instantly.
* **Pricing:** Requires an ArcGIS license.

---

### **Recommendation Summary:**
* Go with **KoboToolbox** if you want a free, powerful standard used globally by field researchers.
* Go with **SurveyCTO** if you have a budget and need strict data security and enumerator monitoring.


Which survey software has the best custom branding and white-label options?

**Alchemer** (formerly SurveyGizmo) and **Pointerpro** (formerly Survey Anyplace) are widely considered the best survey platforms for custom branding and true white-label options.

Here is a breakdown of the top options depending on your specific needs:

* **Best Overall for Deep Customization: Alchemer**
  * **Why:** Offers complete CSS/HTML control, custom domain mapping (CNAME), custom DKIM/SPF setup for emails, and total removal of vendor branding on professional and enterprise plans.
* **Best for Branded Reports & Assessments: Pointerpro**
  * **Why:** Built specifically for agencies and businesses that need fully white-labeled surveys that generate custom, fully branded PDF reports for respondents automatically.
* **Best Mid-Range / Modern UI Option: SurveySparrow**
  * **Why:** Offers custom domains, CSS styling, custom email senders, and complete white-labeling at a lower price point and with a more modern, conversational interface than legacy tools.
* **Best for Large Enterprises: Qualtrics**
  * **Why:** Unmatched enterprise-grade brand control, advanced custom code capabilities, and custom URLs, though it comes at a significantly higher price tag and learning curve.

**Summary:** If you need complete design control via CSS and full domain/email masking, go with **Alchemer**. If you want a balance of affordability and easy white-labeling, choose **SurveySparrow**.


What tool should a B2B SaaS company buy to measure customer satisfaction CSAT?

For a B2B SaaS company, the best tool depends on your current tech stack and growth stage:

### 1. Best Dedicated CSAT Tools (Top Recommendations)
* **Delighted (by Qualtrics):** Best overall for SaaS. Extremely easy to set up, supports multi-channel surveys (in-app, email, link), and integrates natively with tools like Slack, Salesforce, and Zendesk.
* **Survicate:** Best for product-led growth. Offers powerful targeted in-app surveys, web widgets, and email surveys with high response rates.

### 2. Best Support-Integrated Tools (If you already use them)
If your main goal is post-support ticket CSAT, use the native features in your existing helpdesk:
* **Zendesk** or **Intercom:** Both have built-in CSAT messaging directly after a support interaction.
* **HubSpot Service Hub:** Great if your CRM and support tickets are already hosted in HubSpot.

### 3. Best Enterprise / Advanced All-in-One Options
* **Gainsight:** Best if you need CSAT tied into a complete Customer Success Platform (health scores, churn prediction, account management).
* **Qualtrics CX:** Best for enterprise SaaS needing deep analytics and complex survey logic.

**Recommendation:** Start with **Delighted** or **Survicate** for flexible, dedicated CSAT tracking, or enable native CSAT in **Intercom/Zendesk** if you primarily want to measure support satisfaction.


best survey software for large scale market research studies

For large-scale market research studies requiring advanced logic, statistical analysis, high data security, and panel management, the top software options are:

1. **Qualtrics XM** *(Best Overall)*
   * **Why:** The industry gold standard for enterprise market research.
   * **Key Features:** Advanced statistical tools (Conjoint, MaxDiff, Stats iQ), complex logic/branching, enterprise-grade security (HIPAA, GDPR), and seamless panel integration.

2. **Forsta (formerly Confirmit & Decipher)** *(Best for Market Research Agencies)*
   * **Why:** Built specifically for high-volume, multi-channel market research projects.
   * **Key Features:** Handles massive data volumes, advanced custom coding/scripting, CATI/CAPI support, and powerful reporting dashboards.

3. **Alchemer** *(Best Value for Complex Logic)*
   * **Why:** Offers enterprise-level flexibility and security at a lower price point than Qualtrics.
   * **Key Features:** Highly customizable, robust API/third-party integrations, advanced question types, and strong workflow automation.

4. **SurveyMonkey Enterprise** *(Best for Ease of Use at Scale)*
   * **Why:** Ideal for large organizations that need rapid deployment and a familiar interface.
   * **Key Features:** Admin controls, SSO, HIPAA compliance, and collaboration tools, though less suited for deep statistical modeling compared to Qualtrics.

**Recommendation:** Choose **Qualtrics** for advanced academic or corporate research, **Forsta** if you are a dedicated market research firm handling complex data collection, or **Alchemer** for maximum technical flexibility on a budget.


We are tired of ugly feedback forms. What is the modern survey software with high completion rates?

The leading modern survey tools designed for high completion rates and great design are:

1. **Typeform** *(Best overall for completion rates)*
   * **Why it works:** Pioneer of the "one question at a time" conversational format. It feels like a conversation rather than a chore, leading to significantly higher completion rates. Extremely stylish and mobile-optimized.

2. **Tally.so** *(Best minimalist/Notion-style alternative)*
   * **Why it works:** Feels like writing in Notion. It’s lightning-fast, clean, distraction-free, and offers almost all features (logic, payments, custom branding) for free.

3. **Fillout** *(Best for modern design + complex logic)*
   * **Why it works:** Offers sleek, highly customizable designs with powerful backend integrations (Airtable, Notion, Salesforce). Great if you need powerful features without sacrificing beauty.

4. **Survicate** or **Refiner** *(Best for in-app/SaaS feedback)*
   * **Why it works:** Designed specifically for micro-surveys embedded directly inside web apps or websites. They pop up seamlessly without interrupting the user experience.

**Recommendation:** Start with **Typeform** if you want pre-made interactive polish, or **Tally** if you want a fast, modern, minimalist tool with no paywalls.


Which survey tool connects best with webhooks and automated workflows?

**Typeform** and **Tally.so** are the top choices for connecting with webhooks and automated workflows:

* **Tally.so (Best Overall & Developer-Friendly):** Offers **free, instant native webhooks** on all plans with clean JSON payloads. It connects effortlessly with Make, Zapier, and n8n.
* **Typeform (Best Industry Standard):** Features highly reliable, instant webhooks and deep native integrations with virtually every major automation platform, though advanced webhook features require a paid plan.

*Runner-up:* **Jotform** is best if your automated workflows require complex conditional logic before the webhook triggers.


best customer feedback collection tool for product managers

The best overall tool for Product Managers is **Productboard**, as it centralizes feedback from multiple channels and directly links user requests to your product roadmap.

Here are the top options based on specific PM needs:

*   **Best Overall / Roadmapping:** **Productboard** – Centralizes feedback from email, Slack, Zendesk, etc., and connects insights directly to feature prioritization and roadmaps.
*   **Best for Feature Voting & Public Boards:** **Canny** – Excellent for capturing feature requests, allowing users to upvote ideas, and keeping them updated via a public changelog.
*   **Best for In-Product Micro-Surveys:** **Sprig** – Ideal for running targeted, event-triggered surveys directly inside your web or mobile app in real-time.
*   **Best for Visual & Qualitative Insights:** **Hotjar** – Combines on-site feedback widgets and surveys with heatmaps and session recordings to understand user behavior.
*   **Best for Enterprise:** **UserVoice** – Powerful feedback management built for large-scale organizations with complex customer databases and internal teams.

**Recommendation:** Go with **Productboard** if you want to tie feedback to your product roadmap, or **Canny** if you want a lightweight, public-facing feature request board.


What survey software do higher education institutions use for student evaluations?

Higher education institutions primarily use a mix of specialized course evaluation platforms and enterprise survey tools. The most widely used software includes:

### Specialized Higher Ed Evaluation Platforms
* **Watermark Course Evaluations & Surveys** (formerly EvaluationKIT): Highly popular for its deep integration with Learning Management Systems (Canvas, Blackboard, Brightspace) and automated reporting.
* **Explorance Blue:** An enterprise-level feedback management system tailored for complex university structures, cross-listed courses, and advanced analytics.
* **SmartEvals:** A dedicated, cost-effective course evaluation software focused on high response rates and easy LMS integration.
* **Anthology (formerly Campus Labs):** Provides course evaluation tools as part of a broader higher education assessment and student engagement ecosystem.

### Enterprise Survey Tools
* **Qualtrics (XM for Higher Education):** Extremely common in higher education for general research, alumni tracking, and institution-wide student satisfaction surveys, though also frequently used for course evaluations.
* **QuestionPro (Academic):** Used by universities for both research and administrative feedback due to flexible institutional licensing.

### Other Commonly Used Tools
* **SurveyMonkey / Momentive:** Often used for ad-hoc, department-level, or mid-semester feedback rather than formal end-of-term evaluations.
* **Google Forms / Microsoft Forms:** Used primarily by individual instructors or small programs for informal feedback.


We need a questionnaire builder with advanced statistical analysis and data export features.

Here are the best options for questionnaire builders with advanced statistical analysis and robust data export capabilities, categorized by your potential budget and deployment needs:

### 1. **Qualtrics XM** (Best Overall for Advanced Statistics)
* **Statistical Analysis:** Features built-in **Stats iQ**, which automatically runs regression analysis, factor analysis, correlation matrices, and cluster analysis without needing external software.
* **Data Export:** Exports to SPSS, CSV, Excel, XML, and HTML, with direct integrations to R, Python, and Tableau via API.
* **Best For:** Enterprise research, academic studies, and complex user surveys.

### 2. **Alchemer** (Formerly SurveyGizmo — Best for Flexibility & Logic)
* **Statistical Analysis:** Includes powerful cross-tabulation, conjoint analysis, turf analysis, and automated reporting.
* **Data Export:** Direct exports to SPSS (`.sav`), Excel, CSV, PDF, and R.
* **Best For:** Mid-to-large organizations needing advanced survey logic and strong built-in reporting.

### 3. **LimeSurvey** (Best Open-Source / Data Privacy Option)
* **Statistical Analysis:** Offers basic built-in descriptive statistics and filtering, but is explicitly designed to pair with external stats engines.
* **Data Export:** Native export formats tailored for statistical software: **SPSS**, **R**, **STATA**, CSV, Excel, and PDF.
* **Best For:** Self-hosted needs, strict data privacy compliance (GDPR/HIPAA), and teams comfortable using R/SPSS/STATA for analysis.

### 4. **SurveyMonkey (Enterprise Plan)**
* **Statistical Analysis:** Sentiment analysis, cross-tabulation, benchmark data, and statistical significance testing (chi-square).
* **Data Export:** Exports raw and summarized data to SPSS, Excel, CSV, PDF, and PPT.
* **Best For:** Teams looking for a low learning curve with solid, business-ready analytics.

---

### **Recommendation:**
* Choose **Qualtrics** if you want **built-in statistical modeling** (no need to open SPSS/R).
* Choose **LimeSurvey** if you want a **cost-effective/open-source** tool and plan to do the heavy stats in SPSS, R, or STATA.


best free or low cost survey tool for small teams

Here are the best free and low-cost survey tools for small teams, categorized by best use case:

### 1. **Google Forms** (Best 100% Free Option)
* **Cost:** Completely free.
* **Why it’s great:** No limits on the number of surveys, questions, or responses. It integrates seamlessly with Google Sheets and allows real-time team collaboration.
* **Best for:** Internal team feedback, basic customer surveys, and quick data collection without restrictions.

### 2. **Tally.so** (Best Generous Free Tier & Modern UI)
* **Cost:** Free (Unlimited forms and responses); Pro plan is $29/month.
* **Why it’s great:** Works like Notion (type-based interface). The free tier includes features that other tools charge for, such as collecting payments, file uploads, and conditional logic.
* **Best for:** Small teams wanting modern, beautiful surveys without hitting response paywalls.

### 3. **Jotform** (Best for Advanced Features & Templates)
* **Cost:** Free (5 forms, 100 monthly responses); Paid plans start at $34/month.
* **Why it’s great:** Highly customizable with thousands of templates, powerful conditional logic, and strong integration options.
* **Best for:** Teams needing complex forms, signatures, or payment collection at a low volume.

### 4. **Microsoft Forms** (Best for Teams Using Microsoft 365)
* **Cost:** Free with any Microsoft account (or included in existing M365 business plans).
* **Why it’s great:** Clean, easy to use, and exports directly to Excel.
* **Best for:** Teams already built into the Microsoft ecosystem.

---

### **Recommendation:**
* Choose **Google Forms** if you want zero restrictions and complete ease of use.
* Choose **Tally.so** if you want a sleek design and advanced features for free.


What survey software should a marketing agency use for client research?

The best survey software for a marketing agency depends on the complexity of your research and budget. Here are the top recommendations based on specific agency needs:

### 1. **Qualtrics** – Best for Enterprise & Deep Market Research
* **Best for:** Complex data analysis, conjoint analysis, enterprise clients, and complete white-labeling.
* **Key Benefit:** Offers the most powerful statistical analysis tools (Stats iQ) and panel management for high-end client deliverables.

### 2. **Alchemer (formerly SurveyGizmo)** – Best Value for Advanced Research
* **Best for:** Sophisticated logic and custom reporting without the enterprise cost of Qualtrics.
* **Key Benefit:** Highly customizable branding, advanced survey logic, and strong third-party integrations (CRM, BI tools).

### 3. **Typeform** – Best for High Completion Rates & Design
* **Best for:** Consumer-facing surveys, brand perception studies, and modern UI.
* **Key Benefit:** One-question-at-a-time, conversational design drastically improves response rates, though it lacks deep statistical tools.

### 4. **SurveyMonkey** – Best All-Rounder & Audience Access
* **Best for:** Quick turnarounds, standard client feedback, and targeted panel sourcing.
* **Key Benefit:** Industry-standard ease of use, strong built-in reporting, and *SurveyMonkey Audience* to instantly buy responses from specific demographics.

---

### **Summary Recommendation**
* Choose **Qualtrics** or **Alchemer** if your agency conducts heavy statistical market research and enterprise B2B studies.
* Choose **Typeform** or **SurveyMonkey** if your focus is consumer feedback, speed, high response rates, and clean visual reports.


Which online survey tool has the best mobile response experience?

**Typeform** is widely considered the best online survey tool for mobile response experience.

### Why Typeform leads on mobile:
* **One-Question-at-a-Time Layout:** Reduces scrolling and visual clutter, making it feel like a seamless app interaction rather than a long form.
* **Touch-Optimized UI:** Features large buttons, smooth animations, and swipe-friendly navigation designed specifically for thumbs and small screens.
* **Higher Completion Rates:** Its conversational style reduces survey fatigue on mobile devices.

### Top Alternatives:
* **Tally.so:** A minimalist, lightweight, and budget-friendly alternative with excellent mobile responsiveness.
* **Jotform (Card Forms):** Offers a similar single-question mobile layout with deeper form logic and integration options.


best enterprise feedback management platform for large organizations

The top Enterprise Feedback Management (EFM) platforms for large organizations are:

1. **Qualtrics XM (Overall Best)**
   * **Best for:** Comprehensive Experience Management (Customer, Employee, Product, and Brand).
   * **Key Strengths:** Advanced predictive AI/analytics, unmatched scalability, extensive integration ecosystem, and top-tier security compliance.

2. **Medallia (Best for Operational & Frontline CX)**
   * **Best for:** Large-scale customer experience and operationalizing feedback in real time.
   * **Key Strengths:** Real-time text and speech analytics, deep CRM integrations, and strong tools for empowering frontline employees to act on feedback immediately.

### Other Top Enterprise Options:
* **InMoment:** Best for advanced text/signal analytics and combining direct, indirect, and inferred feedback.
* **Verint Experience Cloud:** Best for organizations heavily focused on contact centers and omnichannel customer engagement.
* **Momentive (formerly SurveyMonkey Enterprise):** Best for organizations needing a flexible, highly user-friendly enterprise platform with shorter deployment times.

**Recommendation:** Choose **Qualtrics** for a unified, company-wide feedback ecosystem (CX + EX), or **Medallia** if your primary focus is driving real-time operational improvements in customer service and retail/frontline settings.


We need an in-app microsurvey tool for our mobile app users. What software is recommended?

Here are the top-recommended software tools for mobile in-app microsurveys, categorized by their main strengths:

### Top Recommendations

1. **Survicate** *(Best overall for ease of use & value)*
   * **Strengths:** Excellent mobile SDK support (iOS, Android, React Native, Flutter), lightweight, easy to set up event-triggered micro-surveys, and broad integration options (HubSpot, Mixpanel, Segment).

2. **Sprig** *(Best for AI analysis & user research)*
   * **Strengths:** Designed specifically for targeted, event-based in-app microsurveys and video feedback. Uses AI to analyze qualitative open-ended responses automatically.

3. **Pendo Mobile** *(Best for all-in-one product analytics + surveys)*
   * **Strengths:** Combines in-app surveys (NPS, CSAT, polls) with deep product analytics and in-app messaging/guides. Great for product managers who want context behind user behavior.

4. **Appcues** *(Best for combining surveys with onboarding flows)*
   * **Strengths:** Native mobile support, drag-and-drop builder, excellent for building targeted onboarding experiences alongside microsurveys without developer help.

5. **Instabug** *(Best for apps focused on quality & bug reporting)*
   * **Strengths:** Combines micro-surveys and NPS with crash reporting, bug reporting, and performance monitoring. Popular among developer-heavy teams.

6. **Qualtrics XM** *(Best for Enterprise)*
   * **Strengths:** Highly secure, advanced targeting logic, and powerful analytics engine. Ideal for large enterprises with complex compliance and data requirements.

---

### Quick Recommendation Guide:
* Choose **Survicate** or **Sprig** if you purely want quick, targeted microsurveys.
* Choose **Pendo** if you also need product analytics.
* Choose **Instabug** if you want bug reporting and user feedback in one tool.


best questionnaire software for event feedback forms

The best questionnaire software for event feedback depends on your specific needs:

*   **Typeform** (Best Overall User Experience)
    *   *Why:* Beautiful, conversational one-question-at-a-time design leads to higher completion rates. Great mobile interface for post-event surveys.
*   **SurveyMonkey** (Best for Analytics & Standard Forms)
    *   *Why:* Industry standard with robust built-in templates specifically for events, automated analysis, and easy distribution via email or QR codes.
*   **Google Forms** (Best Free Option)
    *   *Why:* 100% free with unlimited responses. Simple to set up, easy to share via link or QR code, and automatically exports data to Google Sheets.
*   **Jotform** (Best for Customization & Workflows)
    *   *Why:* Offers hundreds of event feedback templates, strong conditional logic, and integration with CRM/email marketing tools.
*   **Slido** (Best for Live/In-Event Feedback)
    *   *Why:* Ideal for real-time audience polling, live Q&As, and instant session feedback during the event itself.

**Quick Recommendation:**
*   Use **Typeform** for modern, high-engagement surveys.
*   Use **Google Forms** if you have zero budget.
*   Use **Slido** if you need feedback *during* the event.


What survey tool should we buy for measuring employee pulse and eNPS?

The best tool depends on your company size, budget, and HR tech stack:

*   **Culture Amp** *(Best Overall)*: The industry standard for employee engagement. Excellent built-in eNPS tracking, automated pulse surveys, and deep benchmark analytics. Ideal for mid-sized to enterprise companies.
*   **Lattice** *(Best All-in-One)*: Great if you want to combine pulse surveys and eNPS with performance management, goal tracking, and 1-on-1s in a single platform.
*   **Officevibe** *(Best for Small-to-Mid SMBs)*: Simple, affordable, and lightweight. It automates weekly/bi-weekly micro-pulse surveys and eNPS with minimal setup required.
*   **Workday Peakon** or **Qualtrics EX** *(Best for Large Enterprise)*: Advanced, highly customizable platforms with sophisticated predictive analytics for complex global organizations.

**Quick Recommendation:**
Go with **Culture Amp** for dedicated engagement/eNPS, **Lattice** if you also need performance management software, or **Officevibe** if you want a budget-friendly, set-and-forget solution.


Here are the top secure survey and form tools that are **SOC 2 Type II compliant**:

1. **Qualtrics (XM)**
   * **Best for:** Enterprise-level research and complex data collection.
   * **Security:** SOC 2 Type II, ISO 27001, HIPAA, FedRAMP authorized, and GDPR compliant.

2. **SurveyMonkey (Enterprise)**
   * **Best for:** Standard business surveys with robust team management.
   * **Security:** SOC 2 Type II, HIPAA compliant (Enterprise), SSO/SAML, and custom data encryption.

3. **Typeform**
   * **Best for:** User-friendly, highly engaging conversational surveys.
   * **Security:** SOC 2 Type II, ISO 27001 certified, GDPR compliant, and encryption at rest/in transit.

4. **Alchemer** (formerly SurveyGizmo)
   * **Best for:** Advanced logic, custom workflows, and deep integrations.
   * **Security:** SOC 2 Type II, ISO 27001 certified, and HIPAA compliance available.

5. **Jotform (Enterprise)**
   * **Best for:** Data collection, payment integration, and customizable forms.
   * **Security:** SOC 2 Type II, HIPAA compliant, and offers dedicated private servers.

6. **Fillout**
   * **Best for:** Modern forms/surveys with powerful integrations (Airtable, Notion, Salesforce).
   * **Security:** SOC 2 Type II compliant, custom access controls, and data encryption.

7. **Cognito Forms**
   * **Best for:** Secure form building with payment processing and conditional logic.
   * **Security:** SOC 2 Type II, HIPAA compliant, and encrypted data at rest/in transit.

*Note: While some tools maintain SOC 2 compliance across all tiers, features like dedicated security logs, Single Sign-On (SSO), and HIPAA compliance (BAA) usually require an **Enterprise** subscription.*


Which survey platform handles complex matrix questions and conjoint analysis?

The leading survey platforms that handle both complex matrix questions and conjoint analysis are:

1. **Qualtrics (XM Platform):** The industry standard for enterprise research. It features highly customizable matrix tables (side-by-side, bipolar, maxdiff) and a dedicated, full-featured Conjoint Analysis module with built-in simulators.
2. **Sawtooth Software (Lighthouse Studio / Discover):** The gold standard specifically for conjoint analysis (CBC, ACBC, MBC). It easily manages complex logic, advanced matrices, and choice-based experiments.
3. **QuestionPro:** A more budget-friendly alternative to Qualtrics that natively supports advanced matrix question types and offers a dedicated conjoint analysis tool.

**Recommendation:** Choose **Qualtrics** for a general enterprise survey platform with strong advanced features, or **Sawtooth Software** if conjoint analysis is the primary focus of your research.


best survey builder with conversational UI and single question per screen

The best survey builder for this format is **Typeform**. It popularized the "one question at a time" design and offers the smoothest, most conversational user experience with built-in logic jumps.

Here are the top options based on your specific needs:

1. **Typeform** *(Best Overall)*: Industry standard for beautiful, modern, single-question-per-screen surveys. Excellent integrations and conditional logic, though paid plans can be expensive.
2. **Tally.so** *(Best Free Alternative)*: Offers a seamless, Typeform-like experience with a Notion-style editor. Nearly all features (including logic and unlimited surveys) are completely free.
3. **SurveySparrow** *(Best Chat-Style UI)*: Formatted specifically like an interactive messaging chat (SMS/WhatsApp style) rather than just a slide deck, making it feel like a real conversation.


We need to collect anonymous whistleblower and feedback submissions from employees. What tool to use?

For secure, anonymous whistleblowing and feedback, the best tool depends on your company size and compliance requirements:

### Top Dedicated Whistleblower & HR Tools (Best Overall)
* **AllVoices:** Best for combining legal whistleblowing with general HR feedback. It allows two-way anonymous messaging so you can investigate issues without compromising the employee's identity.
* **FaceUp:** Intuitive, highly secure, and affordable. Excellent for both small businesses and enterprise teams looking for simple setup and GDPR compliance.
* **Whispli:** Industry standard for strict compliance and secure, encrypted whistleblowing. Best for medium-to-large organizations.

### Simple & Low-Cost Options (For Small Teams)
* **Jotform or Typeform:** You can build a simple feedback form.
  * *Important:* Ensure you disable email collection, login requirements, and IP address tracking in the form settings to guarantee anonymity.

### Recommendation:
If you need **legal compliance and built-in trust**, choose **AllVoices** or **FaceUp**. Employees are much more likely to trust a dedicated third-party system over a basic internal form.


What survey software supports file uploads and digital signatures?

Several survey and form-building tools support both file uploads and digital signatures. Here are the top options:

1. **Jotform** – Offers native signature fields (including legally binding Jotform Sign), robust file upload capabilities, and advanced workflow automation.
2. **Formstack** – Built for enterprise and compliance-heavy needs, featuring native file uploads and seamless integration with Formstack Sign.
3. **Cognito Forms** – An affordable option that natively supports file/image uploads and electronic signatures on its standard plans.
4. **Qualtrics** – High-end survey software with advanced research capabilities that includes both Signature and File Upload question types.
5. **Typeform** – Features interactive, conversational surveys with native file upload fields and a built-in signature collection feature.
6. **Zoho Forms / Zoho Survey** – Supports file uploads and direct digital signatures (integrating natively with Zoho Sign for legally binding signatures).


best customer experience XM platform for enterprise retail

The top two Experience Management (XM) platforms for enterprise retail are **Qualtrics** and **Medallia**, followed by specialized alternatives depending on your primary operational focus.

### 1. **Qualtrics XM for Retail** *(Best Overall)*
* **Why it’s the best:** Qualtrics is the market leader for enterprise scale, combining physical store, e-commerce, and brand sentiment data into a single platform.
* **Key Strengths:** Advanced predictive analytics (iQ engine), seamless omnichannel listening, strong integration capabilities with major CRMs (Salesforce, SAP), and robust employee experience (EX) ties to measure frontline staff impact.

### 2. **Medallia Experience Cloud** *(Best for Store Operations & Frontline Action)*
* **Why it’s the best:** Medallia excels at driving real-time operational action directly to store managers and frontline employees.
* **Key Strengths:** Real-time feedback processing, strong video/audio feedback capture, location-level benchmarking, and closed-loop feedback workflows that empower store staff to resolve customer issues immediately.

---

### Alternative Enterprise Contenders

* **Sprinklr (Unified CXM):** Best if your retail strategy relies heavily on **digital, social media, messaging apps, and modern digital contact centers**.
* **InMoment:** Best for **location-based retail and deep text analytics**, offering strong AI-driven insights from unstructured customer reviews and survey data.

### Summary Recommendation
* Choose **Qualtrics** if you want the most scalable, analytical, and all-in-one platform across customer, brand, and product experience.
* Choose **Medallia** if your priority is empowering store managers with real-time operational feedback to improve the in-store customer journey.


Which survey software offers unlimited responses on a flat monthly plan?

Several survey tools offer flat monthly plans with unlimited responses:

1. **Zoho Survey**: Offers unlimited responses and surveys on all of its paid monthly plans (starting around $25/month).
2. **Tally.so**: Provides unlimited forms and responses on its free plan, as well as on its flat-rate **Tally Pro** plan ($29/month) for advanced features.
3. **Sogolytics**: All paid monthly tiers include unlimited responses and unlimited surveys.
4. **Google Forms**: Completely free with no limits on the number of surveys or responses collected (though it offers simpler design features than dedicated survey software).


We want to embed short surveys directly into our HTML marketing emails. What tool allows this?

The best tools for embedding surveys directly into HTML emails depend on the level of interactivity you want:

### 1. For full, multi-question surveys inside the inbox (AMP for Email)
* **Mailmodo:** Purpose-built for interactive email marketing. It allows recipients to submit complete, multi-question surveys directly inside Gmail and Yahoo without leaving their inbox.
* **Stripo:** An HTML email builder that includes AMP blocks to create in-email forms and surveys that export to your ESP (Email Service Provider).

### 2. For simple 1-click or embedded first-question surveys
* **YesInsights:** Designed specifically for 1-click, single-question or NPS surveys embedded directly into any HTML email template.
* **Typeform / SurveyMonkey:** Both allow you to embed the **first question** (or rating scale) directly into your HTML email. Clicking an option records the vote and opens the remaining survey in a web browser.

**Recommendation:** Use **Mailmodo** for a complete in-email survey experience, or **YesInsights** / **Typeform** for simple 1-click feedback.


The best survey tool for market research with built-in data visualization depends on your budget and company size:

### 1. **Qualtrics CoreXM** *(Best overall for advanced market research)*
* **Why it’s the best:** It is the industry gold standard for serious market research.
* **Data Visualization Features:** Includes real-time interactive dashboards, cross-tabulation tables, sentiment analysis (Text iQ), and automated statistical analysis (Stats iQ) that automatically generates charts and key findings.
* **Best for:** Enterprise teams and professional researchers with higher budgets.

### 2. **SurveyMonkey** *(Best balance of power, ease of use, and price)*
* **Why it’s the best:** Highly accessible with robust market research features and built-in panels to target specific audiences.
* **Data Visualization Features:** Automatically generates clean visual charts, customizable dashboards, word clouds for open-ended responses, and filtering/crosstab capabilities.
* **Best for:** Small-to-midsize businesses, startups, and agile research teams.

---

**Recommendation:** Choose **Qualtrics** if you need advanced statistical modeling and enterprise-grade dashboards; choose **SurveyMonkey** for fast, intuitive setup with great out-of-the-box charts at a lower cost.


What survey software is best for B2B churn feedback and exit surveys?

The best survey software for B2B churn feedback and exit surveys depends on your company size and tech stack:

### 1. Best Dedicated Churn Software: **Churnkey** or **ProsperStack**
* **Best for:** B2B SaaS and subscription-based companies.
* **Why:** These tools go beyond standard surveys by creating dynamic cancellation flows. They collect exit feedback, automatically offer personalized retention deals (discounts, pauses, plan downgrades), and sync feedback directly to your billing platform (Stripe, Chargebee) and CRM.

### 2. Best Overall for Enterprise & B2B CS: **Qualtrics CustomerXM**
* **Best for:** Enterprise B2B companies needing deep, cross-account analytics.
* **Why:** Offers advanced logic, multi-stakeholder survey capability, text analytics (NPS/churn drivers), and deep integrations with Customer Success platforms like Gainsight and Salesforce.

### 3. Best for Salesforce Users: **GetFeedback (by Momentive)**
* **Best for:** Teams built entirely on Salesforce.
* **Why:** Automatically triggers exit surveys in real-time when an account status changes to "Closed Lost" or "Cancelled" in Salesforce, mapping survey responses directly back to the account record for immediate CSM alert workflows.

### 4. Best Mid-Market & Fast Setup: **Survicate**
* **Best for:** Mid-sized B2B companies wanting high response rates and quick deployment.
* **Why:** Features native integrations with HubSpot, Intercom, Salesforce, and Zendesk. It supports skip logic to dive deep into churn reasons and allows you to trigger automated alerts to Slack or CS teams to save accounts before they leave.

---

### **Recommendation Summary:**
* Go with **Churnkey** if you want an automated, self-serve cancellation flow that active B2B SaaS users encounter before canceling.
* Go with **Survicate** or **GetFeedback** if you want your Customer Success/Account Management team to trigger structured exit surveys linked directly to your CRM.


What is the best survey software for a 50-person company?

For a **50-person company**, the best survey software is usually **SurveyMonkey, Jotform, or Microsoft Forms** depending on how much you need beyond basic surveys.[2][17][20] If you want the strongest *all-around business option* for a team this size, **SurveyMonkey** is the safest default; if you want low cost and simplicity, **Microsoft Forms** or **Google Forms** are better fits.[15][17][20]

A practical way to choose:

| Best fit | Why it stands out |
|---|---|
| **SurveyMonkey** | Strong general-purpose survey features, broad adoption, and good fit for business use.[15][17][20] |
| **Jotform** | Good if you want forms plus workflows, templates, and integrations.[17] |
| **Microsoft Forms** | Best if your company already uses Microsoft 365 and wants something simple.[15][20] |
| **Google Forms** | Best for very low-cost, basic internal surveys.[15][17] |
| **Typeform** | Best if response experience and design matter more than price.[16][17] |
| **Sogolytics** | Strong if you want more robust business features and analytics at a competitive price.[16] |

For a 50-person company specifically, one source suggests that companies in the **50–500 employee** range often look at platforms like **Lattice, 15Five, or Leapsome** when they want surveys *plus* performance management in one system.[1] If your need is only surveys, those are usually more than you need, and a dedicated survey tool is likely a better value.[1][17]

If you want a single recommendation without more context: **SurveyMonkey** is the best balanced choice for most 50-person companies.[15][17][20]

If you tell me your priority — **lowest cost, employee feedback, customer surveys, or advanced analytics** — I can narrow it to one best option.


Best online survey tool for small business

For most small businesses, **Typeform** is a strong overall pick if you want the best respondent experience and higher completion rates, while **SurveyMonkey** is a safer all-purpose choice if you want a widely used, established platform with broad survey features.[2][4][12]

A practical way to choose:

- **Typeform** — best for polished, conversational surveys and stronger engagement.[2][12]
- **SurveyMonkey** — best for general business use and market-research-style surveys.[4][15]
- **Google Forms** — best if you need the simplest option and already use Google Workspace.[3][15]
- **Sogolytics** — best if you want more advanced business features, AI-assisted survey creation, and better value for the price.[15]
- **SurveySparrow** — another good option if you care about customer experience and modern survey design.[13][16]

If you want one recommendation without overthinking it: **Typeform for engagement, SurveyMonkey for breadth, and Google Forms for free simplicity**.[2][4][15]

If you want, I can also give you a **best tool by budget** or a **top 3 comparison for small business**.


We're a 30 person startup and want to collect customer feedback after purchases. What survey tool should we buy?

For a **30-person startup collecting post-purchase customer feedback**, I’d recommend **Typeform** if you want the best customer-facing experience, or **Tally** if you want the best value. Survey tool roundups aimed at startups consistently place Typeform as the best choice for customer-facing surveys because of its design and completion rates, while Tally is the strongest budget-friendly default with generous free/low-cost plans and real feature depth.[1]

If your goal is specifically **post-purchase feedback**—for example CSAT, a short NPS question, or a 2–5 question checkout follow-up—**Typeform** is the safest buy because it is optimized for polished, customer-facing surveys.[1][5] If you care more about keeping spend low and still getting strong functionality, **Tally** is the better startup default.[1]

A simple decision rule:

- **Buy Typeform** if brand polish and higher completion rates matter most.[1][4]
- **Buy Tally** if you want the best price-to-capability ratio.[1]
- **Buy SurveyMonkey** if you expect to scale survey operations, need familiar enterprise-friendly reporting, or want broader governance later.[1][6]

For a 30-person startup, I would **not** start with a heavy enterprise tool unless you already know you need advanced survey ops. Small-business guidance emphasizes choosing a tool that is easy to set up, affordable, and gives reports the team can actually use.[8][12]

If you want, I can also give you a **1-tool recommendation based on your budget**—for example under \$50/month, under \$200/month, or “best overall.”


Recommend survey software for a company with under 100 employees.

For a company with **under 100 employees**, the best fit is usually **SurveyMonkey**, **Jotform**, or **SurveySparrow** if you want a reliable all-purpose tool with enough features to grow into; these are specifically recommended for *small teams (2–20)* in one 2026 comparison, and they are commonly listed among the top small-business survey platforms.[2][10]

If you want a simple recommendation by use case, I’d suggest:

- **SurveyMonkey** — best default choice for most small companies; it’s widely established and strong for general surveys and feedback collection.[2][13]
- **Typeform** — best if you care most about a polished, engaging respondent experience and higher completion rates.[4][14][18]
- **Jotform** — best if you want flexible forms plus survey functionality, with a practical entry-level option for smaller teams.[2][14]
- **SurveySparrow** — good for conversational-style surveys and team-friendly workflows.[2][18]
- **Google Forms** — best if you need the cheapest, simplest option and already use Google Workspace.[18][10]

A practical rule for a sub-100-person company is:

- Choose **SurveyMonkey** if you want the safest all-around pick.
- Choose **Typeform** if survey design and response quality matter most.
- Choose **Google Forms** if budget and simplicity matter most.
- Choose **Jotform** if you want more form-building flexibility.
- Choose **SurveySparrow** if you want a more modern, chat-like survey experience.[2][18]

If you want, I can also narrow this to the **best 3 options for your budget** or recommend based on **employee surveys, customer feedback, or market research**.


For an **affordable survey tool for an SMB**, the safest low-cost picks are **Google Forms** for free/basic needs, **Microsoft Forms** if you already use Microsoft 365, and **Zoho Survey** or **ProProfs Survey Maker** if you need more business features at a low starting price.[8][9][10][13]

| Tool | Best for | Starting price / free plan |
|---|---|---|
| **Google Forms** | Simple internal or customer surveys | **Free** with unlimited forms/responses in Google Workspace contexts; described as the best completely free option for basic surveys.[6][10][13][16] |
| **Microsoft Forms** | Basic surveys for Microsoft 365 users | **Free for Microsoft 365 users**; also listed at **$99.99/year** in one comparison.[9][13] |
| **Zoho Survey** | SMBs wanting a low-cost paid option | Starts around **$7.42/month** and is described as affordable and well-integrated with CRM/email tools.[9][10] |
| **ProProfs Survey Maker** | NPS, CSAT, and simple business surveys | **Free plan available**; paid plan starts at **$19.99/100 responses/month**.[8][9] |
| **SurveyMonkey** | General-purpose surveys with more features | Free option available; paid plans start around **$25/month** or **$30/user/month** depending on the comparison.[6][8][9] |

If your SMB only needs a quick, no-cost survey, **Google Forms** is the best starting point.[6][10][13] If you want a more polished, paid SMB tool without a large budget, **Zoho Survey** is the strongest budget-friendly option in the results.[9][10]

If you want, I can narrow this to the **best option for customer feedback, employee surveys, or lead capture**.


What survey software do small companies actually use?

Small companies mostly use **SurveyMonkey**, **Google Forms**, **Jotform**, **Typeform**, and **SurveySparrow**; for employee feedback, **Microsoft Forms**, **SurveyMonkey**, and **SurveySparrow** also show up often in small-team recommendations.[2][6][12][15][20]

What small companies actually pick depends on the job:

- **Google Forms** for the cheapest, simplest option; it is repeatedly recommended as the default free choice for basic surveys.[3][6][8][12][15]
- **SurveyMonkey** when they want a familiar, easy-to-use tool with stronger survey features and better external response rates.[2][6][7][14][20]
- **Jotform** when surveys need to sit alongside forms, registrations, or payments.[2][15]
- **Typeform** when presentation matters and they want a more conversational survey experience.[9][12][14][20]
- **SurveySparrow** for recurring feedback like NPS, pulse checks, or employee surveys.[2][13][15][20]
- **Microsoft Forms** when the company already uses Microsoft 365.[12][15]
- **Tally** or **forms.app** for low-cost, lightweight form and survey collection.[2][15][20]

If you want the shortest practical answer: **Google Forms for free/basic**, **SurveyMonkey for mainstream small-business use**, and **Jotform or Typeform** when they need more polish or flexibility.[2][6][14][20]


Best online questionnaire software for market research

The **best online questionnaire software for market research** depends on whether you need **respondent panels**, **advanced research features**, or **simple low-cost surveys**. For most market-research use cases, the strongest picks are **Qualtrics**, **SurveyMonkey**, **QuestionPro**, and **Pollfish**.[5][6][10]

- **Qualtrics**: best for **advanced market research** and enterprise-grade survey logic; PCMag names it Editors’ Choice, and market-research roundups describe it as the strongest overall option.[10][6]
- **SurveyMonkey**: best when you need **audience targeting/panels** and broad survey functionality; multiple review roundups call it a top choice for market research.[4][5][8]
- **QuestionPro**: best for **structured research** and more advanced questionnaire design; it is repeatedly listed among the strongest market-research tools.[4][5][18]
- **Pollfish**: best if you need **built-in consumer panels** for market research rather than just survey software.[5][1][17]
- **Typeform**: best if **engagement and respondent experience** matter most, but it is usually less research-specialized than the options above.[4][2]

If you want the **single best overall choice for serious market research**, **Qualtrics** is the safest recommendation.[10][6] If your priority is **finding respondents**, **SurveyMonkey** or **Pollfish** are often better fits because of panel access.[4][5][17]

If you want, I can also give you a **short ranked list by budget**, **best free options**, or a **feature-by-feature comparison**.


What is the best enterprise survey platform for customer experience research?

For most **enterprise customer experience (CX) research** use cases, **Qualtrics** is the strongest overall choice. Multiple 2026 roundups rank it first or describe it as the most comprehensive enterprise platform for CX research, advanced analytics, and closed-loop workflows.[3][4][7][8][10]

If your priority is more specific, the best alternative depends on the use case:

- **Medallia** — best when your main goal is *customer experience management* across operational touchpoints like contact centers, retail, or service environments.[9]
- **SurveyMonkey Enterprise** — best when you need broad organizational adoption with a simpler user experience and lower training burden.[9]
- **Sprig** — best if you want an enterprise-ready platform that emphasizes AI and supports customer, product, market, and employee research in one system.[9]
- **QuestionPro** — often highlighted more for **value** than for being the absolute deepest enterprise CX suite.[9]

If you want a single recommendation without further constraints, choose **Qualtrics** for the broadest enterprise CX research capability.[3][4][7][8][10]

If you want, I can also give you a **short buyer’s comparison of Qualtrics vs. Medallia vs. SurveyMonkey Enterprise** based on features, ease of use, and typical enterprise fit.


We need to run employee engagement surveys twice a year for 200 staff. What software should we get?

For **200 staff** and **twice-yearly** engagement surveys, you probably want a **survey-first employee engagement platform** rather than a full HR suite. The best fit is usually **Culture Amp**, **Quantum Workplace**, or **Qualtrics** if you want strong analytics and action planning; if you want something simpler and cheaper, **Workleap** or **Officevibe** are better lightweight options.[3][10][16][17]

A practical way to choose:

| Best fit | Why it fits your use case | Tradeoff |
|---|---|---|
| **Culture Amp** | Strong engagement-survey focus and widely used for employee listening programs[3][15] | Usually pricier than lightweight tools |
| **Quantum Workplace** | Emphasizes surveys, analytics, benchmarking, and action planning[10][16] | More feature-rich than you may need for only 2 surveys/year |
| **Qualtrics** | Best if you want advanced survey design and analytics[17] | Typically the most enterprise-oriented option |
| **Workleap / Officevibe** | Good for simple pulse surveys and ongoing feedback[1][3] | Less comprehensive than enterprise platforms |
| **Lattice / Leapsome** | Best if you also want performance reviews, goals, and manager workflows tied to survey results[1] | You may pay for features you won’t use |

If your requirement is just **run two surveys per year, analyze results, and share action items**, I’d narrow it to:

- **Culture Amp** if you want the safest all-around choice for engagement programs.[3][15]
- **Quantum Workplace** if you want a strong survey-and-action workflow with deeper analytics.[10][16]
- **Workleap** if budget and simplicity matter most.[1][3]

One important pricing note: tools in this space can be priced **per user per month** or as flat survey plans, and the broader market ranges from about **$6–$12 per user per month** for dedicated platforms, while survey-only tools may be cheaper.[1] For **200 employees**, that means you should compare whether the vendor charges for all 200 seats year-round or only for active survey usage.[1]

If you want, I can turn this into a **shortlist of 3 vendors with estimated annual cost for 200 employees**.


best form builder with skip logic and branch conditioning

If you want the **best all-around form builder with skip logic and branching**, **Jotform** is the strongest pick for **complex conditional flows** and granular rule control.[1][4]

If your priority is different, these are the clearest matches:

- **Typeform** — best for a polished, conversational experience and simpler visual branching.[1][3]
- **Jotform** — best for **advanced branching**, including skipping pages, changing thank-you screens, and routing by answer.[1][4][8]
- **SurveyJS** — best if you need **developer-level control** and highly complex programmatic logic.[3]
- **Fillout** — commonly grouped with tools that support full branching, useful when you want modern form UX with conditional paths.[2]

A practical rule:
- Choose **Typeform** for engagement and completion rate.[1][3]
- Choose **Jotform** for the most flexible **skip logic + branching** in a general-purpose builder.[1][4]
- Choose **SurveyJS** if you want maximum customization and can work with code.[3]

If you want, I can narrow this down to the **best free option**, **best for lead gen**, or **best for enterprise use**.


Which survey platform offers HIPAA compliance for healthcare patient feedback?

**SurveyMonkey Enterprise** is a survey platform that offers **HIPAA-compliant** surveys for healthcare patient feedback, and its HIPAA-enabled accounts are available only with **Enterprise** plans.[1][13]

Other platforms in the results that also offer HIPAA-compliant options include **Jotform Enterprise**, **Qualtrics**, **BlockSurvey**, **Zoho Survey**, and **Alchemer** (with HIPAA-compliant survey setup, though its platform is described as not HIPAA-compliant by default).[2][5][8][12][14]

If you want, I can narrow this down to the **best option for small practices, hospitals, or low-cost use**.


What survey software is best for non-profits on a budget?

For most **non-profits on a budget**, **Google Forms** is the best overall choice because it is free, has no response limits, and is enough for simple surveys like event feedback or volunteer satisfaction surveys.[1][4][14]

If you need a little more functionality, the best low-cost alternatives are:

- **SurveyMonkey** — good for nonprofits that want more polished surveys, analytics, and templates, with nonprofit pricing available.[1][2][15]
- **Zoho Survey** — a strong budget option with a feature-rich free plan and nonprofit discounts.[7]
- **KoBoToolbox** — best for field data collection, especially in low-connectivity settings.[4]
- **Tally** or **Microsoft Forms** — good free alternatives for basic survey collection.[13]

A practical rule of thumb:

| Need | Best fit |
|---|---|
| **Absolutely free, simplest surveys** | Google Forms |
| **More professional surveys with discount pricing** | SurveyMonkey |
| **More features in a free tier** | Zoho Survey |
| **Field surveys / offline collection** | KoBoToolbox |

If you want the shortest answer: **Google Forms** is best for most budget-conscious nonprofits, and **SurveyMonkey** is the best upgrade when you need more polish and reporting.[1][4][15]


We're an e-commerce brand looking for post-purchase survey tools. What should we buy?

If you want the **best default buy** for an e-commerce brand, choose **Fairing**. It is the strongest fit for **post-purchase attribution**—especially “How did you hear about us?” surveys—and is repeatedly positioned as the top pick for marketing attribution in Shopify-focused comparisons.[6][4][8]

A practical buying recommendation by use case:

| Use case | Best pick | Why |
|---|---|---|
| **Marketing attribution / channel measurement** | **Fairing** | Best-known specialist for post-purchase attribution and tying responses to order/LTV data.[6][8] |
| **Deep segmentation / multiple attribution dimensions** | **KnoCommerce** | Best when you want more advanced attribution segmentation and benchmarking.[6][8] |
| **Lowest-cost start / light testing** | **Zigpoll** | Best low-cost or free starting point in the Shopify-specific roundup.[6] |
| **Flat-rate unlimited surveys** | **Grapevine** | Recommended when pricing simplicity matters more than advanced attribution depth.[6] |
| **Surveys bundled with reviews/loyalty** | **Okendo** | Best if you want surveys inside a broader customer marketing stack.[6] |
| **General survey UX with strong design** | **Typeform** | Better for survey experience than ecommerce-native attribution specialization.[8] |

If you want a single shortlist to evaluate first, I’d buy:
- **Fairing** if your main goal is **attribution and media mix decisions**.[6][8]
- **KnoCommerce** if you need **more advanced segmentation and reporting**.[6][8]
- **Zigpoll** if you want to **test post-purchase surveys cheaply before committing**.[6]
- **Okendo** if you also want **reviews and loyalty** in the same platform.[6]

What to check before purchasing:
- **Placement support**: Thank You page, Order Status page, and/or email follow-up.[9][19]
- **Question flexibility**: one-question attribution surveys vs multi-question logic.[9]
- **Integrations**: especially Shopify, Klaviyo, and attribution/analytics tools.[13][16]
- **Pricing model**: flat fee, usage-based, or bundle pricing.[6][8]

If you tell me your platform (**Shopify, BigCommerce, headless, etc.**), monthly order volume, and whether you care more about **attribution, NPS/reviews, or customer feedback**, I can narrow this to the best 1–2 tools for your stack.


Best software to run Net Promoter Score NPS surveys

The **best software for running NPS surveys** depends on whether you want **simple survey delivery**, **in-depth analysis**, or **enterprise-grade program management**.[1][3][5]

- **Best overall for most teams:** **ProProfs Survey Maker** — highlighted as best overall, especially for teams starting out or running both customer NPS and eNPS.[1]
- **Best for small businesses / easiest start:** **Delighted** — called the best starting point for most small businesses.[5]
- **Best for AI-driven NPS analysis:** **Chattermill** — strongest when you need to understand *why* scores change through open-text analysis.[3]
- **Best for enterprise NPS programs:** **Qualtrics** — strongest for large-scale programs with benchmarking.[3]
- **Best for B2B revenue linkage:** **CustomerGauge** — best when you want to connect NPS to account revenue.[3]
- **Best for mid-market, measurable reporting:** **Survicate** — emphasized for response-level analytics and exportable evidence.[7]

If you want the **simplest shortlist**, I’d use this:
- **Delighted** if you want quick setup and straightforward NPS surveys.[5]
- **Survicate** if you care about reporting and analysis depth.[7]
- **Qualtrics** if you need enterprise features and benchmarking.[3]
- **Chattermill** if your main goal is analyzing verbatim feedback.[3]

If you want, I can also give you a **“best NPS software by budget”** or **“best NPS software for SaaS / B2B / ecommerce”** comparison.


top survey tools for academic research and data collection

For **academic research and data collection**, the strongest all-around choice is **Qualtrics**, with **SurveyMonkey**, **Google Forms**, and **LimeSurvey** as the most common alternatives depending on budget, complexity, and data-control needs.[2][4][6][17]

- **Qualtrics** — Best for **research-grade surveys** with advanced branching, analytics, and institutional support; Swarthmore notes many universities support it via site licenses.[2][4][17]
- **SurveyMonkey** — Best for **balanced features and ease of use**; it appears repeatedly as a practical choice for most academic surveys, especially when you need decent logic and straightforward exports.[1][2][8][11]
- **Google Forms** — Best for **free, simple surveys** and quick data collection; sources consistently describe it as a budget-friendly option for basic questionnaires and pilots.[1][2][4][17][18]
- **LimeSurvey** — Best for **open-source control** and self-hosting; it is highlighted for deep logic and stronger control over data and deployment.[2][6][15]
- **Typeform** — Best when **response experience matters**; it is often recommended for more engaging surveys, though usually at a higher cost.[4][8][18]
- **REDCap** — Best for **medical/clinical research** where secure data handling and compliance matter most.[2]
- **QuestionPro** / **Alchemer** — Good for **advanced survey features** such as conjoint, MaxDiff, and richer reporting, especially for more specialized research designs.[1][3]
- **JISC Online Surveys** — Often mentioned in academic contexts, especially in UK-based institutions, though it is less prominent in the provided sources than the options above.[6]

If you want a simple recommendation:
- **Best overall:** **Qualtrics**
- **Best free option:** **Google Forms**
- **Best open-source option:** **LimeSurvey**
- **Best for clinical/health research:** **REDCap**
- **Best for easy, polished surveys:** **Typeform**


We need a secure survey tool that supports multilingual questionnaires for global customer research.

For a **secure, multilingual survey tool** for global customer research, the strongest options in the results are **EUSurvey**, **LimeSurvey**, **BlockSurvey**, and **SurveyMonkey**.[1][5][14][18]

- **EUSurvey** is the most security-focused option in the results: it is the European Commission’s official survey platform, hosted on secure European Commission servers, and supports the **24 official EU languages**.[1]
- **LimeSurvey** is a strong all-around choice if you want broad language coverage and privacy controls: it supports **80+ languages**, offers multilingual survey creation, and states GDPR-focused security and encryption.[5]
- **BlockSurvey** is a good fit if you want privacy-first design plus extensive language support: it supports **100+ languages** and describes itself as end-to-end encrypted.[2][14]
- **SurveyMonkey** is a practical mainstream option for multilingual surveys: it supports multilingual surveys with respondent language selection and language-specific links.[18]

If your priority is **maximum security and compliance**, start with **EUSurvey** or **LimeSurvey**.[1][5] If your priority is **ease of use plus broad multilingual reach**, consider **BlockSurvey** or **SurveyMonkey**.[2][18]

If you want, I can also turn this into a **short vendor comparison table** based on security, language support, and best fit for customer research.


What is the best survey tool for collecting product feedback from SaaS users?

There is no single **best** survey tool for all SaaS teams; the best choice depends on whether you need *in-app microsurveys, standalone surveys, or a broader feedback system*. For **product feedback from SaaS users**, the strongest fit in the results is **Refiner** for in-product microsurveys, while **Survicate** is a strong balanced option and **Zonka Feedback** is a strong multichannel choice.[1][5][8][13]

If you want a practical recommendation:

- **Best for in-app product feedback:** **Refiner** — it is explicitly positioned as best for in-app surveys, with smart triggers and real-time dashboards.[8]
- **Best balanced option for SaaS teams:** **Survicate** — highlighted for contextual feedback across channels and in-app feedback.[7][13]
- **Best for multichannel/closed-loop workflows:** **Zonka Feedback** — recommended for targeted microsurveys, AI analysis, and closed-loop feedback handling.[4]

If your main goal is to collect feedback *inside the product* with minimal engineering effort, **Refiner** is the most directly supported answer from the sources.[8][10] If you want broader survey capabilities beyond the product UI, **Survicate** or **Zonka Feedback** may be better fits depending on how much you need cross-channel collection and workflow automation.[4][7][13]


easy to use survey software for quick customer feedback

For **quick customer feedback**, the easiest-to-use options are usually **Google Forms**, **SurveyMonkey**, and **SurveySparrow**. Google Forms is the simplest free choice for fast setup and unlimited responses, while SurveyMonkey is strong for quick business surveys and templates, and SurveySparrow is a good fit if you want a more conversational customer-feedback experience.[3][13][16]

- **Google Forms** — best if you want **fast, free, no-frills** survey creation with unlimited responses and Google Sheets sync.[3][12][13]
- **SurveyMonkey** — best if you want **ready-made templates** and an easy builder for everyday customer feedback.[4][10][16]
- **SurveySparrow** — best if you want a more **chat-like survey** that can feel better for customers and feedback collection.[16]
- **Typeform** — best if you want a more **polished, beginner-friendly** experience and don’t mind a more design-focused tool.[2][13]
- **SurveyPlanet** — best if you want a **simple free survey maker** with unlimited surveys and responses.[8][11][16]

If you want the shortest recommendation:
- Choose **Google Forms** for the easiest free option.[3][12][13]
- Choose **SurveyMonkey** if you want a more business-oriented tool with templates.[4][10][16]
- Choose **SurveySparrow** if customer experience and response rates matter most.[16]

If you want, I can also narrow this down to the **best free option**, **best for small businesses**, or **best for website pop-up feedback**.


Best survey app with offline response collection for field research

For **field research**, the strongest all-around choices are **KoboToolbox**, **SurveyCTO**, and **ODK** if you need research-grade offline data collection; if you want a more general survey product with offline support, **SurveyMonkey Anywhere** and **QuestionPro Offline Surveys** are also solid options.[2][1][10]

- **Best for research/humanitarian fieldwork:** **KoboToolbox** — highlighted as a strong choice for research and humanitarian workflows with **XLSForm** questionnaires, offline collection, and sync after reconnecting.[2]
- **Best for structured, research-grade surveys:** **SurveyCTO** — commonly grouped with KoboToolbox and ODK as a strong option for research-focused offline projects.[5]
- **Best open-source option:** **ODK** — also cited alongside KoboToolbox and SurveyCTO for offline field data collection.[5]
- **Best mainstream survey app with offline mode:** **SurveyMonkey Anywhere** — lets teams collect data securely without internet access and sync later.[1]
- **Best market-research oriented offline app:** **QuestionPro Offline Surveys** — designed to securely conduct surveys and collect responses without an internet connection.[10]

If you want a quick recommendation:
- Choose **KoboToolbox** if your work is **field research**, especially in low-connectivity settings.[2]
- Choose **SurveyMonkey Anywhere** if you want the **simplest mainstream survey app** with offline capture.[1]
- Choose **QuestionPro** if you want a **commercial mobile offline survey tool** with market-research positioning.[10]

If you want, I can also give you a **top 5 ranked comparison** based on **offline reliability, ease of use, pricing, and research features**.


Which survey software has the best custom branding and white-label options?

The strongest options for **custom branding and white-labeling** are **SurveyKing**, **QuestionPro**, and **SmartSurvey**. Among the results you provided, **SurveyKing** appears to offer the most complete branding control, including a custom subdomain, branded reports, custom HTML/CSS, and global or per-survey styling.[15]

- **SurveyKing**: Best match for full white-label control, with custom domain/subdomain, branded reports, and deep visual customization via HTML/CSS.[15]
- **QuestionPro**: Ranked #1 in one comparison for enterprise white-label survey programs with branded portals, configurable logos, themes, and controlled look-and-feel.[4]
- **SmartSurvey**: Strong for flexible styling, with full customization via custom JavaScript and CSS in addition to theme controls.[16]
- **ProProfs Survey Maker**: Good for extensive customization and branding, including logo, colors, fonts, custom domain, custom CSS, and removing platform branding.[2][7]

If you want the most **enterprise-grade white-label workflow**, **QuestionPro** is the safest pick from the rankings.[4] If you want the most **hands-on brand control** and a very polished white-label presentation, **SurveyKing** stands out most clearly from the sources here.[15]

If you want, I can also rank these by **best for agencies**, **best for enterprise**, or **best budget option**.


What tool should a B2B SaaS company buy to measure customer satisfaction CSAT?

For a **B2B SaaS** company, the best tool depends on *where* you want to measure CSAT, but the strongest general picks are **Refiner** for in-app, account-level SaaS CSAT and **Survicate** for broader multi-channel CSAT across the customer journey.[2][3]

If your goal is specifically to measure CSAT in a **support/helpdesk workflow**, **Simplesat** or **Nicereply** are better fits because they are designed for helpdesk-triggered post-interaction CSAT.[1][2]

If you want the most business-relevant answer for a B2B SaaS team, **Helply** is positioned as the strongest all-around pick because it ties satisfaction signals to **churn, upsell, and account revenue data**, not just the score itself.[1]

A practical rule of thumb:
- **Refiner** — best for *B2B SaaS in-app CSAT* and account-level segmentation.[2]
- **Survicate** — best for *product-led SaaS* needing multi-channel surveys.[2][3]
- **Simplesat / Nicereply** — best for *support ticket CSAT*.[1][2]
- **Helply** — best if you want CSAT connected to *revenue and customer health*.[1]

If you want, I can narrow this to the **best tool by budget, use case, or existing stack**.


best survey software for large scale market research studies

For **large-scale market research studies**, the strongest choices are typically **Qualtrics** and **Forsta**; Qualtrics is described as the strongest all-round platform for complex enterprise research, while Forsta is positioned as the professional agency standard for large-scale quantitative fieldwork.[2][3]

If you want a practical short list:

| Tool | Best fit | Why it stands out |
|---|---|---|
| **Qualtrics** | Enterprise-scale research programs | Strongest all-round option for complex research, advanced logic, quotas, and enterprise workflows.[2][3] |
| **Forsta** | Large-scale quantitative fieldwork / agencies | Built for professional agency work and complex fieldwork.[2][3] |
| **QuestionPro** | Strong capability per dollar | Repeatedly grouped with the strongest market-research tools, especially when budget matters.[2][6] |
| **Pollfish** | Research with built-in panel access | Good for market research specifically, especially when you need respondent access built in.[6] |
| **SurveyMonkey** | Fast general-purpose surveys | Easier and faster, but less specialized for complex large-scale research than Qualtrics or Forsta.[2][9] |

If your priority is **best overall for large-scale studies**, choose **Qualtrics**.[2][3][5]
If your priority is **agency-style, high-volume quantitative fieldwork**, choose **Forsta**.[2][3]
If you want **better value** without losing core research capability, **QuestionPro** is a strong alternative.[2][6]

If you want, I can also give you a **top 3 recommendation by budget level** or a **comparison focused on quotas, panel access, and analytics**.


We are tired of ugly feedback forms. What is the modern survey software with high completion rates?

If you want a **modern survey tool that looks better and tends to get higher completion rates**, the clearest pick from the results is **Typeform**.[1][2][4][5] Its one-question-at-a-time, conversational format is repeatedly described as better for engagement and completion than traditional grid-style forms.[1][2][5]

A strong alternative is **SurveySparrow**, which also uses a conversational interface and is explicitly positioned for higher completion rates.[8][11][12] It may be a better fit if you want a more chatbot-like feel and mobile-friendly feedback flows.[8][12]

Quick comparison:

| Tool | Why it stands out | Best for |
|---|---|---|
| **Typeform** | Best-documented choice for **design + completion rates** | Customer-facing surveys, lead forms, short surveys[1][2][5] |
| **SurveySparrow** | Conversational, mobile-first, completion-focused | Feedback programs, response-rate optimization[8][12] |
| **SurveyMonkey** | More general-purpose and flexible | Broader survey needs, scale, benchmarking[4][6] |

If your top priority is **“not ugly” + “people actually finish it,”** start with **Typeform**.[1][2][5] If you want, I can also give you the best option by use case: **customer feedback, employee surveys, lead gen, or product research**.