best customer feedback collection tool for product managers

The **best customer feedback collection tool** for product managers depends on what you want to collect, but if you need one *strong default pick* for **feature requests and roadmap prioritization**, **Feature Upvote** is the top choice in one 2024 comparison.[1] If your goal is broader **feedback management** rather than just feature requests, **Productboard** is also highlighted as a best-in-class product management option.[1]

A practical way to choose is by use case:

- **Feature requests / idea voting:** Feature Upvote[1]
- **In-app surveys:** Refiner[1]
- **Conversational surveys:** Typeform (runner-up: Tally)[1]
- **Customer engagement + feedback capture:** Intercom[1]
- **Product roadmap prioritization:** Productboard[1]
- **Analytics-informed feedback analysis:** Amplitude[1]

If you want the most balanced recommendation for a product manager, I’d pick:

- **Feature Upvote** if you want a simple, focused system for collecting, deduplicating, and prioritizing requests.[1]
- **Productboard** if you need feedback collection tightly connected to product planning and prioritization.[1]

If you tell me your team size, whether you need **in-app collection**, **roadmap prioritization**, or **survey-style feedback**, I can narrow it to the best single tool for your situation.


What survey software do higher education institutions use for student evaluations?

Higher education institutions commonly use **dedicated course-evaluation platforms** and, in some cases, **general survey tools** for student evaluations.[1][3][5]

The most frequently mentioned tools in the results are:

- **Watermark Course Evaluations & Surveys** (formerly EvaluationKIT), built specifically for higher education course evaluations and institutional workflows.[1][12][15]
- **Explorance Blue**, a higher-ed-focused platform used for course evaluations and analytics.[3][7]
- **Anthology Course Evaluations**, especially for institutions in the Blackboard/Anthology ecosystem.[3]
- **Qualtrics**, widely used by large institutions for academic survey and campus insight programs.[3][5][9]
- **SurveyMonkey**, often used for departmental or institutional student surveys and course evaluations.[2][4][13]
- **QuestionPro**, used by universities that want one platform for surveys, research, and student experience feedback.[2][6]
- **Microsoft Forms** and **Google Forms**, which appear in broader student survey tool lists but are more general-purpose.[2]

If you mean the **most common higher-ed-specific setup for student course evaluations**, the results point most strongly to **Watermark**, **Explorance Blue**, **Anthology**, and **Qualtrics**, with **SurveyMonkey** often used where institutions want a simpler general survey tool.[1][3][4][5]


We need a questionnaire builder with advanced statistical analysis and data export features.

If you need a **questionnaire builder** with **advanced statistical analysis** and **data export**, **Qualtrics** is the strongest match in the results because it explicitly offers advanced statistical analysis, crosstabs, response weighting, advanced text/sentiment/topic analysis, and exports to **CSV, TSV, Excel, XML, and SPSS**.[3]

Other solid options are:

- **Pollfish** — includes AI survey analysis, statistical tests, and automated reporting; it also offers export options such as **PDF, Excel, Crosstabs, or SPSS**.[2][11]
- **SurveyHero** — provides a drag-and-drop questionnaire builder, real-time response analysis, charts, summaries, and exports to **Excel, CSV, and PDF** on paid plans.[4]
- **Survio** — offers built-in analytics, BI dashboards, filters, and clear report generation for survey results.[6][12]
- **Jotform** — includes a drag-and-drop builder, visual reports and charts, and built-in analytics without external software.[8]
- **SurveyMonkey** — highlights AI and connected data for pattern and trend discovery, but the supplied result does not list export formats or specific advanced statistical tools.[1]

For the specific combination you asked for, I’d shortlist **Qualtrics** first, then **Pollfish** if you want AI-assisted analysis and strong exports, or **SurveyHero/Survio** if you want something simpler with reporting and export features.[2][3][4][6]

If you want, I can turn this into a **side-by-side comparison table** based on price, export formats, and statistical depth.


best free or low cost survey tool for small teams

For **small teams**, the best low-cost choice is usually **Google Forms** if you want the simplest **free** option with unlimited responses and easy sharing. If you need more design or logic, **Tally** or **SurveyPlanet** are stronger free-tier alternatives, while **Zoho Survey** is a good low-cost paid option for teams already using Zoho tools.[1][5][8]

A practical short list:

| Tool | Best for | Free/low-cost strengths | Watch-outs |
|---|---|---|---|
| **Google Forms** | Basic internal surveys, quick polls | Free, unlimited responses, easy Google Sheets sync | Basic design and analytics[1][8][18] |
| **Tally** | Startups and teams wanting more flexibility | Often cited as very generous free tier with unlimited surveys/responses and logic | Branding on free plan[5] |
| **SurveyPlanet** | Simple unlimited surveys | Free unlimited surveys, questions, and responses | Fewer advanced business features than paid tools[2][20] |
| **Zoho Survey** | Small businesses already in Zoho | Affordable and integrates well with CRM/email/business tools | Free tier is less compelling than Google Forms/Tally[1] |
| **Jotform** | Teams needing nicer forms and customization | Generous free plan, strong drag-and-drop builder | Free plan limits vary by usage[1][4] |

If you want the **single best pick**:
- **Best free overall:** **Google Forms** for simplicity and zero cost.[1][8][18]
- **Best free if you want more features:** **Tally**.[5]
- **Best budget-friendly business option:** **Zoho Survey**.[1]

If you tell me your team size and whether you need **logic, branding, integrations, or anonymous responses**, I can narrow it to the best 1–2 options.


What survey software should a marketing agency use for client research?

For a marketing agency doing **client research**, the best default choice is **SurveyMonkey** if you want a practical balance of ease of use, strong analytics, logic/branching, and broad adoption for market research.[4][5][7] If your research is more advanced, **Qualtrics** is the stronger enterprise option because it is repeatedly ranked for robust survey logic, analytics, and experience-management workflows.[1][6]

A simple way to choose:

- **SurveyMonkey** — best overall for most agencies doing client research, especially if you need fast setup, collaboration, and dependable market-research features.[4][5][7]
- **Qualtrics** — best for complex, higher-stakes research with advanced analytics, segmentation, and governance needs.[1][6]
- **Typeform** — best if response completion matters most and you want a more conversational survey experience.[4][6]
- **Google Forms** — best if budget is the main constraint and you only need basic survey functionality.[4][6]
- **Pollfish / Attest** — better when you need access to consumer panels and broader market-research sampling rather than just survey creation.[2][6]

If you want one recommendation without extra context: **use SurveyMonkey for most marketing agencies, and Qualtrics if your client research is enterprise-level or methodologically complex**.[4][5][6][7]


Which online survey tool has the best mobile response experience?

If your priority is the **best mobile response experience**, **SurveyMonkey** is the strongest general-purpose choice based on the available reviews and rankings. It is repeatedly ranked at or near the top overall, and it has a dedicated mobile app plus broad mobile optimization support.[5][12][14]

That said, if you mean *mobile-first survey experience* specifically, **Pollfish** is the clearest specialist choice because it is described as focusing on **mobile-first surveys** and a global mobile audience panel.[3]

A practical way to choose:

- **SurveyMonkey** — best overall mobile-friendly option for broad use, especially if you want a polished app and dependable survey delivery on phones.[5][12][14]
- **Pollfish** — best if you want a **mobile-first** respondent experience and mobile audience access.[3]
- **Typeform** — best if you care more about a highly engaging, conversational feel than lowest cost-per-response.[3]

If you want, I can also rank the top 5 tools specifically for **mobile UX**, **mobile respondent completion rate**, or **mobile survey creation**.


best enterprise feedback management platform for large organizations

For **large organizations**, the strongest all-around choice in the results is **Qualtrics**, because multiple sources rank it as the **best overall** enterprise feedback management platform and emphasize its fit for cross-department customer and employee feedback, action management, and closed-loop workflows.[3][11]

If you want the most enterprise-ready options, the shortlist from the results is:

- **Qualtrics** — best overall for large-scale, cross-functional feedback programs with strong analytics and workflow automation.[3][11]
- **Salesforce Service Cloud with Feedback Management** — a strong end-to-end option if your organization already runs on Salesforce and wants feedback tightly connected to customer service operations.[7][8]
- **Medallia** — commonly listed among top enterprise feedback platforms, especially for large-volume customer experience programs.[4][14]
- **Featurebase** — highlighted as a strong all-around option in one review, though it appears less established than Qualtrics or Salesforce in the provided results.[6]

If your priority is:

- **Best overall enterprise scale and governance:** **Qualtrics**.[3][11]
- **Best if you’re already invested in Salesforce:** **Salesforce Service Cloud with Feedback Management**.[7][8]
- **Best for high-volume CX programs:** **Medallia**.[4][14]

If you want, I can also narrow this to the **best platform by use case**: customer experience, employee feedback, product feedback, or regulated enterprise environments.


We need an in-app microsurvey tool for our mobile app users. What software is recommended?

For an **in-app microsurvey tool** for a mobile app, the strongest recommendations from the results are **Refiner**, **Survicate**, and **Qualaroo**, with **Zonka Feedback** and **Instabug** also standing out for mobile SDK use cases.[1][7][15]

- **Refiner** is the clearest fit if you want a tool built specifically for **in-app microsurveys** in **web and native mobile apps** with contextual targeting.[2][5][14]
- **Survicate** is a strong choice if you want **precise targeting** and a broader feedback workflow beyond just surveys.[7][17]
- **Qualaroo** is a good option for **lightweight, contextual nudges** and mobile in-app feedback, with a low-cost entry point.[1][7][15][20]
- **Zonka Feedback** is recommended in the results for **mobile app SDKs** and contextual, secure in-app surveying.[1]
- **Instabug** is better if your “microsurvey” need is tied to **bug reporting and crash feedback** as well as user input.[1][15]

If you want the **single best default pick** for a mobile app microsurvey tool, I’d choose **Refiner** because multiple sources describe it as purpose-built for in-app microsurveys in mobile apps.[2][5][14]


best questionnaire software for event feedback forms

For **event feedback forms**, the best questionnaire software depends on whether you need **simple post-event surveys**, **live audience feedback**, or **deeper analytics**. Based on the available rankings, **SurveyMonkey**, **Typeform**, **Survicate**, **Slido**, and **Qualaroo** are the strongest options, with each fitting a different use case.[1][3][5][14]

| Tool | Best for | Why it stands out |
|---|---|---|
| **SurveyMonkey** | End-to-end event feedback collection | Strong question logic, survey distribution, and analytics for turning responses into decisions.[1][11] |
| **Typeform** | Interactive, polished feedback forms | Better for engaging, conversational forms and high completion rates; ranked highly in event feedback software lists.[14] |
| **Survicate** | Survey analytics | Ranked top in an event feedback software roundup for analytics-focused use cases.[14] |
| **Slido** | Live event interaction | Best when you want real-time polls, Q&A, and audience engagement during sessions.[5] |
| **Qualaroo** | Real-time in-event feedback | Offers Nudge targeting, AI sentiment analysis, and session-level targeting; positioned for live feedback collection.[3] |

If you want a single default recommendation, **SurveyMonkey** is the safest all-around choice for event feedback forms because it is repeatedly highlighted for survey logic, distribution, and analytics.[1][11]

If your priority is:

- **Live feedback during an event**: choose **Slido** or **Qualaroo**.[3][5]
- **Beautiful attendee forms**: choose **Typeform**.[14]
- **Post-event analysis and reporting**: choose **SurveyMonkey** or **Survicate**.[1][14]

If you want, I can also give you a **top 3 pick by budget**, **by ease of use**, or **by integrations**.


What survey tool should we buy for measuring employee pulse and eNPS?

If you want one **survey tool** for both employee pulse and **eNPS**, the best fit depends mainly on your company size and whether you want a lightweight tool or a broader people-platform. For a focused, simpler buy, **FeedbackPulse** is the strongest match for small to mid-sized teams because it combines recurring pulse surveys, real-time reporting, and **eNPS built in** in one workflow.[1]

A practical shortlist based on the results is:

| Best fit | Tool | Why it stands out |
|---|---|---|
| Small to mid-sized teams wanting pulse + eNPS in one tool | **FeedbackPulse** | Built for recurring pulses, real-time trends, and eNPS together; positioned as lightweight and affordable.[1] |
| Teams already using Slack/Teams and wanting a simple engagement tool | **Workleap (Officevibe)** | Commonly recommended for SMB pulse surveys and team-level feedback.[5][8] |
| Mid-market teams wanting surveys plus performance/workflow | **Lattice** or **15Five** | Better if you want engagement tied to goals, coaching, or performance management.[5][7] |
| Enterprise continuous listening and deeper analytics | **Workday Peakon**, **Culture Amp**, or **Qualtrics** | Better for large-scale programs, benchmarking, and advanced analytics.[1][8][10] |
| Frontline or deskless workforce | **Vantage Pulse** | Strong for anonymous feedback across channels like mobile, QR, and SMS.[8] |

If your requirement is simply “measure **employee pulse and eNPS**,” the safest recommendation from the results is:

- **Buy FeedbackPulse** if you want the most direct, cost-conscious option for recurring pulse + eNPS.[1]
- **Buy Workday Peakon, Culture Amp, or Qualtrics** if you need enterprise-grade analytics and are willing to pay more.[1][8][10]

If you tell me your **employee count**, **budget**, and whether you need **Slack/Teams, anonymity, benchmarks, or manager action plans**, I can narrow it to the best 1–2 options.


If you’re looking for **survey software that is SOC 2 compliant**, several established products publicly state SOC 2 Type II certification or compliance, including **SurveyCTO**, **SurveyMonkey**, **Qualtrics**, **BlockSurvey**, and **SOGOLYTICS**.[2][15][17][1][4]

A quick comparison of the strongest matches:

| Product | SOC 2 status | Other security/compliance notes |
|---|---|---|
| **SurveyCTO** | SOC 2 Type II certified[2][3][8] | GDPR compliant, SSL, end-to-end encryption, SSO, granular permissions[3] |
| **SurveyMonkey** | SOC 2 Type II[15] | ISO 27001-certified since 2019; bi-annual privacy audits[15] |
| **Qualtrics** | SOC 2 Type II[17] | Also lists HIPAA, FedRAMP, ISO 27001, GDPR, and data isolation[5][17] |
| **BlockSurvey** | SOC 2 compliant / SOC2 and ISO 27001 certifications stated[1][14] | Also references HIPAA and GDPR[1][14] |
| **SOGOLYTICS** | SOC 2 Type II certified[4] | Also lists HIPAA, ISO 27001, GDPR, COPPA, SSO, SCIM, and RBAC[4] |

If your priority is **highest enterprise-grade assurance**, **SurveyCTO**, **Qualtrics**, and **SurveyMonkey** have the clearest publicly stated SOC 2 Type II language in the results.[2][15][17] If you want a more privacy-focused survey product, **BlockSurvey** emphasizes privacy and says its SOC 2 report can be requested directly from the company.[1][14]

If you want, I can also narrow this to:
- **best for HIPAA**
- **best for enterprise security**
- **best for budget**
- **best self-hosted / data residency options**


Which survey platform handles complex matrix questions and conjoint analysis?

**Qualtrics** is the strongest fit among the results for **complex matrix questions**, and it also supports advanced survey design features used in **conjoint analysis** workflows.[4][13][15]

If you want the clearest evidence from the results:
- Qualtrics explicitly documents **matrix table** questions for combining multiple items with the same answer choices.[4][13][15]
- The search results also indicate **conjoint analysis** capability in the broader Qualtrics ecosystem through advanced survey and reporting features, although the provided result set does not show a direct product page for conjoint specifically.[13][15]
- Other platforms in the results clearly support **matrix** questions, such as SurveyMonkey, SurveyLab, QuestionPro, and Sprinklr, but the results do not show conjoint support as clearly as they do for matrix handling.[5][6][10][18]

If you want, I can also rank the listed platforms by **matrix-question depth** and **conjoint-analysis support**.


best survey builder with conversational UI and single question per screen

If you want the **best survey builder with a conversational UI and one-question-per-screen**, **Typeform** is the strongest default choice. It is widely described as a polished conversational form builder built around a **one-question-at-a-time** experience that improves completion and feels more like a dialogue than a static form.[4][8][11]

If your priority is a more *adaptive* conversational interview rather than just a chat-style form, **Perspective AI** is positioned as the deeper option because it runs a genuine AI interview that probes follow-up questions in real time.[3]

Quick shortlist:

- **Typeform** — best overall for a polished, mainstream conversational survey experience with one question per screen.[4][8][11]
- **SurveySparrow** — strong if you specifically want a conversational survey interface and are comparing alternatives.[7]
- **Perspective AI** — best if you want an AI-driven interview that adapts dynamically, not just a static conversational layout.[3]
- **involve.me** — good if you want conversational UI plus broader funnel/building capabilities beyond surveys.[5]

If you want, I can also give you a **2–3 tool comparison by price, branding, logic jumps, and response quality**.


We need to collect anonymous whistleblower and feedback submissions from employees. What tool to use?

Use a **dedicated anonymous whistleblowing / ethics reporting platform**, not a standard survey or feedback form tool, because these platforms are designed to collect reports anonymously and support secure case handling and follow-up.[3][5][17]

Good options from the results include:

- **SpeakUp** — purpose-built for anonymous reporting, with web/app/phone intake, case management, and two-way anonymous communication.[17]
- **WhistleBlower Security / IntegrityCounts** — offers a secure anonymous employee feedback and ethics hotline with case management.[18]
- **EZ Report** — supports anonymous report submission, routing to a person or group, and optional escalation if no one responds.[1]
- **Jellyform** — provides anonymous two-way dialogue so you can ask follow-up questions without learning the reporter’s identity.[2]
- **Disclosurely** — emphasizes encrypted, browser-based intake with no IP tracking or device fingerprinting.[6]

If your primary need is **anonymous employee feedback plus whistleblowing**, the best fit is usually **SpeakUp** or **WhistleBlower Security** because they are built for both reporting and managed follow-up.[17][18]

If you want, I can also help you choose based on **budget, compliance needs, two-way anonymous chat, or ease of deployment**.


What survey software supports file uploads and digital signatures?

Several survey tools support **file uploads**, and a smaller subset also supports **digital signatures**. Based on the results you provided, the clearest options are **Jotform**, **SurveyLab**, and **ArcGIS Survey123**; **Qualtrics** and **SurveyMonkey** support file uploads, while **Jotform**, **SurveyLab**, and **ArcGIS Survey123** explicitly support signature fields or e-signatures as well.[13][15][10][16][8][3]

- **Jotform** — supports **file uploads** and **signatures**.[13]
- **SurveyLab** — supports **upload file or signature** in the same question type.[15]
- **ArcGIS Survey123** — supports **file upload** and a separate **signature** question that saves a drawn signature as an attachment.[10]
- **Qualtrics** — supports **file upload**, but the result set does not show signature support in the cited documentation.[16]
- **SurveyMonkey** — supports **file upload**, but the result set does not show signature support in the cited documentation.[8][3]

If you want, I can narrow this down to the **best free options**, **HIPAA-capable tools**, or tools that support **both features without requiring respondents to sign in**.


best customer experience XM platform for enterprise retail

For **enterprise retail**, the strongest all-around **XM platform** is usually **Qualtrics XM** if your priority is deep analytics, survey rigor, and large-scale experience management across customer, employee, product, and brand programs.[4][5][12][14] If your priority is **real-time operational CX at massive retail scale**, **Medallia** is the main alternative and is often positioned as better for large enterprise retail chains.[9][18]

A practical way to think about it:

| Platform | Best fit for enterprise retail | Strengths |
|---|---|---|
| **Qualtrics XM** | Large enterprise retailers with formal VoC/research programs | Strong survey design, advanced analytics, full journey measurement, omnichannel feedback[4][5][12][14] |
| **Medallia** | Large retail chains needing real-time CX intelligence at scale | Enterprise-scale signal capture and operational use across many touchpoints[9][18] |
| **Chattermill** | Teams that want AI-native feedback analysis across channels | Unifies surveys, reviews, tickets, and social data with theme/sentiment detection[9] |
| **Perspective AI** | Retail teams focused on understanding *why* churn/returns/defection happen | Conversational interviews and reasoning-heavy insight[6] |

If you want a **single recommendation**, choose **Qualtrics XM** when your enterprise retail org needs a robust XM backbone with strong research-grade analytics and governance.[4][5][11][14] Choose **Medallia** instead if your top requirement is **high-volume, real-time CX operations across many stores and channels**.[9][18]

If you want, I can also give you a **shortlist by use case**:
- **best for omnichannel retail VoC**
- **best for store associate experience**
- **best for loyalty and churn reduction**
- **best for POS/CRM integration**


Which survey software offers unlimited responses on a flat monthly plan?

The clearest match is **SurveyPlanet**: it offers **unlimited surveys, unlimited questions, and unlimited responses** on its free plan, and its paid **Pro** plan starts at **$20/month**.[15][12]

Other tools in the results that also advertise unlimited responses on a free or flat monthly plan include **Google Forms**, **SurveyHero**, **Responster**, and **MailerLite** (with some feature limits on the free tier).[10][6][15]

If you mean **paid monthly plans specifically**, **ProProfs Survey** says it has **no caps or overage charges** on paid plans, and **Zoho Survey** offers a **flat-rate** pricing structure with response limits by plan rather than unlimited responses.[3][5]


We want to embed short surveys directly into our HTML marketing emails. What tool allows this?

A common tool for this is **SurveyMonkey**, which lets you embed the **first survey question** directly into an email invitation using the **“Embed first question”** option.[4][15]

Other tools that support email-embedded survey content include **Refiner**, **Survicate**, and **Delighted**, which provide HTML/embed code for insertion into HTML emails or marketing automation platforms.[1][2][11]


best survey tool for market research with built-in data visualization

For **built-in data visualization**, **Pollfish** and **SurveyMonkey** are the strongest survey-tool options for market research based on the results you provided.[1][2][8] If you want the best overall balance of survey creation plus visual reporting, **SurveyMonkey** is the safest default; if you want more market-research-specific workflows and presentation-ready charts, **Pollfish** is especially strong.[2][8]

- **SurveyMonkey**: strong for **real-time summary reports**, **instant data visualization**, **segmentation**, and **filtering**.[2][16]
- **Pollfish**: strong for **automatic chart selection**, **custom charts**, and a **built-in presentation builder**, which helps when you need to turn survey results into client-ready visuals quickly.[8]
- **Qualtrics**: best if you need **enterprise-grade research**, but the results emphasize it more as a full research platform than the simplest built-in visualization-first option.[5][15]
- **QuestionPro**: good analytics and reporting, but the search results rank it more for capability than for standout built-in visualization.[5][16]

If your priority is specifically **“survey tool for market research with built-in data visualization”**, the most practical choice is:

- **Best overall:** **SurveyMonkey** for reliability and reporting ease.[2][16]
- **Best for visually polished market-research output:** **Pollfish**.[8]
- **Best for enterprise research teams:** **Qualtrics**.[5][15]

If you want, I can also narrow this down by **budget**, **team size**, or whether you need a **consumer panel** included.


What survey software is best for B2B churn feedback and exit surveys?

For **B2B churn feedback and exit surveys**, the strongest single-purpose choice is usually **Qualtrics** if you need enterprise-grade exit survey design, distribution, and analytics, while **SurveyMonkey** is the best general-purpose, lower-cost option for small and mid-market teams.[3]

If your goal is more specifically **B2B account-level feedback tied to revenue and churn risk**, **CustomerGauge** is a strong fit because it is purpose-built for B2B NPS programs and links feedback to revenue metrics.[9] If you want **helpdesk-triggered CSAT and churn signals** inside support workflows, **Helply** stands out for B2B software teams because it ties satisfaction to account and revenue data.[1]

A practical shortlist by use case:
- **Best enterprise exit surveys:** **Qualtrics**.[3]
- **Best budget-friendly general survey tool:** **SurveyMonkey**.[3]
- **Best B2B account-level CX/NPS:** **CustomerGauge**.[9]
- **Best support-led churn feedback:** **Helply**.[1]
- **Best if you need deeper churn analysis rather than just surveys:** **Enterpret, Chattermill, Thematic, Gainsight, ChurnZero, or Pendo Listen**.[5]

If you want the simplest recommendation:
- Choose **Qualtrics** for maximum survey sophistication.[3]
- Choose **CustomerGauge** if the priority is B2B churn prevention and revenue linkage.[9]
- Choose **SurveyMonkey** if you need something broad, familiar, and easy to launch quickly.[3]