What is the best knowledge base software for a 50-person company?

For a 50-person company, the best knowledge base software depends on your primary use case:

*   **Best Overall (Flexible & User-Friendly): [Notion](https://www.notion.so)**
    Ideal for modern teams wanting a hybrid of internal wikis, docs, and project management. Easy to set up and highly cost-effective for 50 users.
*   **Best for Technical/Engineering Teams: [Confluence](https://www.atlassian.com/software/confluence)**
    Best if your company already uses Jira or the Atlassian ecosystem. Strong on structure, permissions, and developer workflows.
*   **Best for Sales/Support (Real-Time Access): [Guru](https://www.getguru.com)**
    Integrates directly into Slack, browser extensions, and CRMs. Great for delivering quick, verified answers to employees while they work.
*   **Best for Customer-Facing Docs: [Document360](https://document360.com)**
    The best choice if you need a polished, searchable public help center in addition to internal documentation.

**Recommendation:** Go with **Notion** for general company-wide use, or **Confluence** if your product/engineering team leads the initiative.


Best internal wiki for engineering and product teams

The "best" wiki depends on your team's size and current tool stack. Here are the top recommendations for engineering and product teams:

### 1. **Notion** (Best Overall for Startups & Scale-ups)
* **Why it’s great:** Combines product specs, roadmaps, and technical docs in one flexible workspace. Excellent UI, strong nested pages, and broad integration options.
* **Best for:** Cross-functional teams that want product management and technical docs in one place.

### 2. **Confluence** (Best for Enterprise & Jira Users)
* **Why it’s great:** Deepest native integration with Jira, Bitbucket, and the Atlassian ecosystem. Offers granular permission controls, robust analytics, and enterprise compliance.
* **Best for:** Larger organizations already tied to Jira.

### 3. **Outline** (Best Developer-Centric & Fast Wiki)
* **Why it’s great:** Lightweight, extremely fast, and built natively for Markdown. Open-source (can be self-hosted), integrates seamlessly with GitHub and Slack, and stays out of the way.
* **Best for:** Engineering-heavy teams that want a clean, no-bloat, Markdown-first documentation site.

### 4. **Coda** (Best for Interactive & Data-Heavy Product Specs)
* **Why it’s great:** Acts like a hybrid between a document and a database. Highly customizable for PRDs, automated workflows, and embedding live data/widgets.
* **Best for:** Technical Product Managers who want interactive, app-like documents.

---

### **Quick Recommendation:**
* Choose **Confluence** if you strictly use **Jira**.
* Choose **Outline** if you want a **pure, fast, Markdown wiki**.
* Choose **Notion** for the best balance of **usability, speed, and cross-team collaboration**.


We're a 30 person startup and team knowledge is scattered across Google Docs and Slack. What knowledge base should we buy?

For a 30-person startup, the right choice depends on whether you want to **replace** your existing tool stack or **layer on top** of it:

### 1. The Best Overall Choice: Notion
* **Why:** It is the standard for startups. It will completely replace Google Docs, integrate deeply with Slack, and provides AI-powered search across all your company docs.
* **Best if:** You want to consolidate documentation, company wikis, and light project management into a single, clean workspace.

### 2. Best if You Don't Want to Migrate Docs: Guru
* **Why:** Guru acts as a layer on top of Slack and Google Drive. It lets you capture knowledge directly from Slack messages with a click and uses AI to search across your existing Google Docs.
* **Best if:** You want to solve the search/scatter problem *without* spending weeks migrating content out of Google Drive.

### 3. Best for Pure, Simple Documentation: Slite
* **Why:** Built specifically for asynchronous teams. It offers better structure out of the box than Notion (which requires setup) and has an excellent AI search tool ("Ask AI") that pulls answers directly from your docs and Slack discussions.
* **Best if:** You want a clean, simple wiki that works immediately without needing custom design or configuration.

---

### Recommendation:
* Choose **Notion** if you are ready to move away from Google Docs entirely.
* Choose **Guru** if you want to keep Google Docs and Slack, but need a unified AI search and verification system over them.


Recommend a customer-facing knowledge base tool for product documentation.

Here are the top recommendations based on your specific use case:

*   **Best Overall (Pure Knowledge Base):** **Document360**
    *   *Why:* Built specifically for software and product documentation. It offers excellent AI search, version control, custom branding, localized content, and strong SEO.
*   **Best for Technical / Developer Products:** **GitBook**
    *   *Why:* Ideal for code-heavy products or APIs. It features native Markdown support, GitHub synchronization, and a sleek, modern UI designed for technical users.
*   **Best Integrated Support + KB (SMB):** **Help Scout (Docs)**
    *   *Why:* Extremely easy to set up and maintain. It seamlessly connects your help center articles directly to a customer support inbox and live chat widget.
*   **Best for Enterprise Scale:** **Zendesk Guide**
    *   *Why:* Best if you need complex access permissions, deep analytics, multi-brand support, and integration into a massive customer service ecosystem.

**Quick Recommendation:** Go with **Document360** for standard SaaS products, or **GitBook** if your product is targeted at developers.


affordable knowledge base software for small business

Here are the top affordable knowledge base software options for small businesses, categorized by your primary goal:

### **Best for Internal Wikis & Team Documentation**
* **Notion**
  * **Best for:** Flexible, all-in-one team workspaces and company wikis.
  * **Pricing:** Free plan available; paid plans start at **$8/user/month**.
* **Slab**
  * **Best for:** Fast search, modern UI, and seamlessly integrating with tools like Slack, Google Drive, and GitHub.
  * **Pricing:** Free tier (up to 10 users); paid plans start at **$6.67/user/month**.

### **Best for External Customer Support (Public Help Centers)**
* **Freshdesk**
  * **Best for:** Combining customer support ticketing with a public-facing help center.
  * **Pricing:** Free tier available (up to 10 agents); paid plans start at **$15/agent/month**.
* **Help Scout**
  * **Best for:** Creating clean, easy-to-navigate customer help sites alongside a shared email inbox.
  * **Pricing:** Starts at **$20/user/month**.

### **Best Flat-Rate Pricing (No Per-User Fees)**
* **HelpDocs**
  * **Best for:** Growing teams that want simple management without per-seat costs inflating the bill.
  * **Pricing:** Starts at **$46/month** (flat rate for up to 5 team members).

### **Best for WordPress Sites**
* **Heroic KB (HeroThemes)**
  * **Best for:** Businesses that already host their website on WordPress and want total control.
  * **Pricing:** Starts at **$149/year** (flat annual fee, no monthly user fees).


What knowledge base tools do growing software companies actually use?

Growing software companies typically use different tools depending on whether the documentation is **internal** (team knowledge) or **external** (customer support/APIs).

Here are the most common tools actually used in the industry today:

### 1. Internal Knowledge & Team Wikis
* **Notion:** The current default for modern startups and mid-market companies. Used for company handbooks, product requirements (PRDs), and cross-team notes due to its flexibility.
* **Confluence:** The standard for engineering-centric teams, especially those deeply integrated into Atlassian’s ecosystem (Jira).
* **Slite or Coda:** Popular lightweight alternatives to Notion focused on simpler team documentation and structured workflows.

### 2. External Customer Support & Help Centers
* **Intercom / Zendesk:** The industry standards when the knowledge base needs to integrate directly with customer support ticketing, live chat, and AI support bots.
* **Help Scout:** A popular, simpler alternative for growing companies that want a clean, straightforward customer-facing help center without heavy enterprise bloated features.

### 3. Developer & API Documentation
* **GitBook:** The standard for tech-first companies, open-source projects, and developer-facing products. It syncs directly with GitHub repositories and supports Markdown.
* **ReadMe:** Widely used specifically for interactive API documentation and developer hubs.

### 4. Search & Contextual Knowledge (Scale Stage)
* **Guru:** Used by mid-sized teams to deliver knowledge directly inside tools like Slack, Chrome, and Salesforce without leaving the workflow.
* **Glean:** An enterprise-grade AI search engine that connects all of a company's disparate apps (Google Drive, Slack, Notion, Jira) so employees can search everywhere at once.

### Common Stack Pattern
A typical growing software company usually converges on **Notion** (internal ops), **GitBook** (API/dev docs), and **Intercom** (customer support).


Best internal knowledge management tool for remote teams

The overall best knowledge management tool for remote teams is **Notion**, thanks to its flexibility, powerful search, and strong asynchronous collaboration features.

Here are the top choices based on specific team needs:

* **Notion (Best Overall):** Highly customizable all-in-one workspace for wikis, docs, and project tracking. Great for startups and growing teams.
* **Guru (Best for In-Workflow Access):** Uses AI and browser/Slack extensions to deliver bite-sized knowledge directly where your team works, eliminating the need to search through separate apps.
* **Confluence (Best for Tech & Enterprise):** Deeply integrates with Jira and the Atlassian ecosystem. Best for technical, engineering, and enterprise-level teams.
* **Slite (Best for Simple Async Work):** Designed specifically for remote teams with a clean interface, flexible formatting, and built-in AI search to answer employee questions quickly.

### Summary Guide
* **Choose Notion** if you want a highly flexible, customizable wiki and doc hub.
* **Choose Guru** if you want instant knowledge surfaced inside Slack/Teams/Chrome.
* **Choose Confluence** if you rely heavily on Jira for product management.


Which documentation platform is best for developer APIs and technical specs?

The "best" platform depends on your specific workflow, but the top industry standards are:

* **ReadMe** – **Best overall for hosted API portals.** It automatically generates interactive API references from OpenAPI specs, includes a live "try-it-out" playground, and provides developer usage analytics.
* **Redocly** – **Best for OpenAPI/Swagger specs.** Highly customizable and built specifically to turn complex OpenAPI definitions into clean, multi-column, readable API documentation.
* **GitBook** – **Best for technical specs and general dev docs.** Offers an intuitive UI, Markdown support, seamlessly syncs with GitHub/GitLab, and is great for combined product and technical writing.
* **Docusaurus** – **Best open-source (Docs-as-Code) option.** Built by Meta, it lets you write in Markdown/MDX, host for free (via GitHub Pages/Vercel), and maintain total code-level control over your docs.

### Recommendation:
* Choose **ReadMe** for an out-of-the-box, fully managed developer portal with interactive API testing.
* Choose **Redocly** if your primary focus is OpenAPI/Swagger specification rendering.
* Choose **Docusaurus** if you want a free, developer-first, open-source setup managed in your codebase.


We need a company wiki to store standard operating procedures. What software should we get?

Here are the best options depending on your company's size, budget, and current tech stack:

### 1. Best Overall & Enterprise Standard
*   **Confluence** (Atlassian)
    *   *Best for:* Medium-to-large companies, technical teams, or Jira users.
    *   *Why:* Highly scalable, robust permissions, and extensive template library for SOPs.

### 2. Best Modern & User-Friendly
*   **Notion**
    *   *Best for:* Small-to-medium businesses wanting flexibility and a modern interface.
    *   *Why:* Extremely easy to build clean, interconnected documents, databases, and SOP hubs.
*   **Slite**
    *   *Best for:* Teams wanting a clean, distraction-free wiki with powerful AI search.

### 3. Best Purpose-Built for SOPs & Training
*   **Trainual**
    *   *Best for:* Companies specifically looking to onboard employees and track who has read/signed off on SOPs.
    *   *Why:* Built specifically for process documentation, testing, and accountability rather than just document storage.

### 4. Best Low-Cost / Built-in Options
*   **Microsoft SharePoint** (If you already use Microsoft 365)
*   **Google Drive / Sites** (If you already use Google Workspace)

---

### Quick Recommendation:
*   Go with **Notion** for ease of use and flexibility.
*   Go with **Confluence** for enterprise security and complex structure.
*   Go with **Trainual** if employee tracking and training on SOPs is required.


Top customer self-service help center platforms

Here are the top customer self-service help center platforms, categorized by their primary strengths:

### **Best Overall & Enterprise**
*   **Zendesk (Zendesk Guide):** The industry standard for scalability. Offers robust AI-powered search, deep ticketing integration, multi-language support, and extensive customization.
*   **Salesforce Service Cloud:** Ideal for large enterprise organizations needing a deep, highly customizable knowledge base fully integrated into the Salesforce CRM ecosystem.

### **Best for SaaS & Modern Digital Products**
*   **Intercom:** Features a slick, modern interface that seamlessly blends in-app messaging, AI chatbots (Fin AI), and a searchable help center.
*   **Document360:** A dedicated, content-first knowledge base platform with advanced authoring tools, version control, SEO features, and rich analytics.

### **Best Value for SMBs**
*   **Freshdesk (by Freshworks):** Highly affordable and user-friendly. Offers strong self-service capabilities, forums, and multi-brand support out of the box.
*   **Help Scout (Docs):** Known for simplicity and a human-centric design. Great for small to mid-sized teams that want a clean, easy-to-manage help desk and knowledge base.

### **Best Ecosystem Integrations**
*   **HubSpot Service Hub:** Best for companies already using HubSpot’s CRM. Allows tight integration between customer service data, sales, and marketing.
*   **Zoho Desk:** Excellent budget option with multi-brand support, seamless integration with the broader Zoho app suite, and a built-in AI assistant (Zia).


What knowledge base software integrates well with support ticketing platforms?

Here are the top knowledge base software options that integrate seamlessly with support ticketing platforms, categorized by how they operate:

### 1. Built-In / Native Solutions (KB + Ticketing in One)
* **Zendesk Guide:** Natively built into Zendesk Support. Allows agents to search, link, and create articles directly inside ticket threads.
* **Freshdesk:** Includes an integrated knowledge base where agents can convert ticket responses into published KB articles with one click.
* **Jira Service Management + Confluence:** Ideal for IT and tech teams; links Atlassian’s ticketing system directly to Confluence articles for deflection and internal resolution.
* **HubSpot Service Hub:** Combines ticketing, CRM, and a knowledge base to trigger automated KB recommendations based on customer ticket queries.

### 2. Standalone Knowledge Bases (Integrate into Existing Ticketing Tools)
* **Document360:** Features robust native integrations with Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, and Microsoft Teams.
* **Guru:** Uses a browser extension and app integrations to embed knowledge directly into ticketing interfaces like Zendesk, Salesforce, and Freshdesk, letting agents pull context without switching tabs.
* **Helpjuice:** Offers out-of-the-box integrations with major platforms (Zendesk, Freshdesk, Salesforce) and a flexible API for custom support setups.
* **Bloomfire:** Best for enterprise teams; integrates deeply with Salesforce and Zendesk to centralize intelligence across support tickets.

**Recommendation:**
* For an **all-in-one ecosystem**, go with **Zendesk** or **Freshdesk**.
* To add a **dedicated KB to a pre-existing ticketing tool**, go with **Document360** or **Guru**.


Best knowledge base software for non-technical employees to write docs

Here are the best knowledge base tools for non-technical employees, categorized by their main strengths:

### 1. Notion (Best Overall)
* **Why non-technical users love it:** It uses a visual, "drag-and-drop" block editor. Writing feels like using a modern word processor, and adding images, callout boxes, or toggles requires no coding knowledge.
* **Best for:** Internal team wikis, project documentation, and SOPs.

### 2. Slite (Easiest to Use & Cleanest Interface)
* **Why non-technical users love it:** Designed specifically for team documentation with zero setup clutter. It offers a minimalist editor, ready-to-use templates, and AI tools that help structure and summarize writing automatically.
* **Best for:** Small-to-medium teams wanting a simple, distraction-free internal wiki.

### 3. Guru (Best for Bite-Sized Information & Search)
* **Why non-technical users love it:** Uses small, bite-sized "cards" instead of long documents. It features a browser extension, letting employees capture and access knowledge directly inside tools like Slack, Teams, or Gmail.
* **Best for:** Customer support, sales, and operations teams needing quick answers.

### 4. Document360 (Best for External/Customer-Facing Docs)
* **Why non-technical users love it:** Includes a familiar Microsoft Word-style (WYSIWYG) editor alongside a simple Markdown editor. It feels natural for anyone who knows how to use traditional office software.
* **Best for:** User manuals, help centers, and customer support documentation.

---

### Quick Recommendation:
* Choose **Notion** if you want flexibility and a visually engaging workspace.
* Choose **Slite** if you want the lowest possible learning curve for writing internal docs.
* Choose **Document360** if you are building an external customer help center.


What software should we use for a private employee knowledge base?

The best software depends on your team's size, technical requirements, and existing tools. Here are the top recommendations categorized by best use case:

*   **Best Overall for Modern Teams:** **Notion** or **Slite**
    *Flexible, easy to use, highly collaborative, and great for documentation and wikis.*
*   **Best for Tech Teams & Enterprise:** **Confluence**
    *Ideal for software/technical teams, especially if you already use Jira or the Atlassian ecosystem.*
*   **Best for Microsoft Ecosystems:** **SharePoint** / **Microsoft Loop**
    *Best choice if your organization relies heavily on Microsoft 365, Teams, and strict corporate permissions.*
*   **Best for Fast Contextual Search:** **Guru**
    *Works via browser extensions and integrations (Slack, Teams) to surface knowledge directly where employees are working.*
*   **Best Dedicated KB Platforms:** **Document360** or **Helpjuice**
    *Purpose-built for knowledge bases with advanced search, analytics, content verification, and granular access controls.*
*   **Best Open-Source / Self-Hosted (Maximum Data Privacy):** **Outline** or **BookStack**
    *Ideal if you must host the software on your own servers for strict compliance or security reasons.*

---

### Quick Selection Guide:
* **Small Team / Startup:** Go with **Notion**.
* **Large Enterprise / Microsoft User:** Go with **SharePoint**.
* **Dev / Engineering Focus:** Go with **Confluence**.
* **Self-Hosted Privacy Required:** Go with **Outline**.


Recommend an easy-to-use team wiki software for a small agency.

For a small agency, **Notion** is the best overall recommendation.

### **Top Choice: Notion**
* **Why it’s great:** It has an intuitive block-based editor, visually clean templates for SOPs/wikis, and scales easily as your team grows. It also lets you combine docs, project management, and client portals in one place.
* **Ease of Use:** High (drag-and-drop interface, minimal learning curve for basic use).
* **Pricing:** Generous free plan; paid team plans start at $8–$10/user/month.

---

### **Best Alternatives**

1. **Slite** (Easiest Out-of-the-Box)
   * **Best for:** Teams that want a dedicated, lightweight wiki with zero setup time. It features a modern, distraction-free layout and built-in AI to answer questions directly from your documentation.

2. **Slab** (Best for Integrations)
   * **Best for:** Fast search and organizing existing files. It integrates seamlessly with Slack, Google Drive, and GitHub, acting as a central search hub for all your agency's knowledge.


We are scaling past 100 people and need a single source of truth for company docs. What tool is best?

For a company scaling past 100 people, **Notion** is generally the best overall choice, while **Confluence** is the best alternative for engineering-heavy teams.

Here is how to choose between the two:

*   **Choose Notion if:** You want a modern, intuitive, and highly flexible tool that non-technical teams (HR, Marketing, Ops) love to use. It excels as a wiki, onboarding hub, and project tracker. *(Requires light governance/templates to prevent messiness as you scale).*
*   **Choose Confluence if:** Your company already uses **Jira** and your culture is heavily driven by software engineering. It offers enterprise-grade permissions, structured hierarchies, and deep Atlassian integration, though it has a steeper learning curve and a more rigid UI.

**Recommendation:** Go with **Notion** unless you are heavily bound to the Atlassian ecosystem.


Best hosted documentation tool for SaaS user guides

Here are the best hosted documentation tools for SaaS user guides, categorized by primary use case:

### **1. Best Overall for SaaS User Guides**
* **Document360**
  * **Why:** Purpose-built for SaaS end-user documentation and knowledge bases.
  * **Highlights:** Rich editor (Markdown & WYSIWYG), version control, localization, SEO optimization, and in-depth analytics on article performance.

### **2. Best for Modern & Tech-Adjacent SaaS**
* **GitBook**
  * **Why:** Clean, modern UI with seamless collaboration features for both technical and non-technical teams.
  * **Highlights:** Git sync, AI-powered search, easy customization, and great default designs out of the box.

### **3. Best for Developer-First & API-Heavy SaaS**
* **Mintlify**
  * **Why:** Code-first documentation (MDX/Git-backed) designed for high performance and modern developer experiences.
  * **Highlights:** Interactive API playgrounds, auto-generated SDK docs, beautiful pre-built components, and fast load times.
* **ReadMe**
  * **Why:** Turns static API references and user guides into interactive developer hubs.
  * **Highlights:** Native API testing, user personalized docs, and usage metrics.

### **4. Best for Support-Integrated Documentation**
* **Intercom Articles** or **Zendesk Guide**
  * **Why:** Ideal if you already use Intercom or Zendesk for customer support.
  * **Highlights:** Direct integration with live chat and ticketing systems, allowing support bots to suggest articles automatically.

### **Summary Recommendation**
* Choose **Document360** if you want an all-in-one platform for non-technical content teams.
* Choose **GitBook** or **Mintlify** if you want a modern, fast, developer-friendly experience.
* Choose **Intercom/Zendesk** if your main goal is reducing support ticket volume.


What is the best enterprise knowledge management software?

There is no single "best" enterprise knowledge management software, as the ideal choice depends on your organization's specific needs, ecosystem, and workflows.

Here are the top industry leaders based on primary use cases:

*   **Best for IT & Technical Teams: Atlassian Confluence**
    *   *Strengths:* Seamless integration with Jira, robust wiki capabilities, and strong permissions management. Ideal for software development and IT organizations.
*   **Best for Modern, Flexible Documentation: Notion Enterprise**
    *   *Strengths:* Highly customizable, intuitive interface combining docs, wikis, and project management into a single workspace.
*   **Best for AI-Powered Enterprise Search: Glean**
    *   *Strengths:* Connects all existing company apps (Google Drive, Slack, Salesforce, etc.) and uses generative AI to provide a single, powerful search and intelligence layer across the entire enterprise.
*   **Best for Integrated Microsoft Ecosystems: Microsoft SharePoint / Viva Topics**
    *   *Strengths:* Deep integration with Office 365 and Teams, strong enterprise-grade security, and automated content curation using AI.
*   **Best for Contextual/Real-Time Knowledge: Guru**
    *   *Strengths:* Works via a browser extension to deliver verified knowledge directly into employees' workflows (e.g., inside Slack, email, or CRM tools).
*   **Best for Deep Content & Media Repositories: Bloomfire**
    *   *Strengths:* Excellent deep-search capabilities for large volumes of documents, video transcripts, and complex data.

**Recommendation:**
* Choose **SharePoint** or **Confluence** if you want a traditional, secure intranet embedded in your existing stack (Microsoft or Atlassian).
* Choose **Glean** if you want to keep your existing tools and just add an intelligent search/AI layer over them.
* Choose **Notion** or **Guru** if you prioritize modern user adoption and bite-sized, accessible knowledge.


affordable wiki software for small business

Here are the most affordable wiki software options for a small business, divided by hosted (cloud) and self-hosted options:

### **Best Hosted / Cloud Options (No Setup Required)**

1. **Confluence (Atlassian)**
   * **Cost:** **Free** for up to 10 users; $6/user/month for larger teams.
   * **Best for:** Businesses looking for a traditional, feature-rich corporate wiki that integrates with tools like Jira and Trello.

2. **Notion**
   * **Cost:** **Free** basic tier; $8–$10/user/month for the Plus plan.
   * **Best for:** Modern teams wanting a hybrid wiki, document editor, and lightweight project management tool.

3. **Nuclino**
   * **Cost:** **Free** tier (up to 50 items); $5/user/month for standard features.
   * **Best for:** Teams that want a lightweight, extremely fast, visual wiki without clutter.

4. **Slite**
   * **Cost:** Free plan available; $8/user/month for standard features.
   * **Best for:** Small remote teams focused on clean design and AI-powered search.

---

### **Best Self-Hosted Options (100% Free Software)**
*If you have basic technical skills to host software on a cheap server (e.g., $5/month on DigitalOcean or AWS).*

1. **BookStack**
   * **Cost:** **100% Free & Open Source.**
   * **Best for:** Non-technical employees. It organizes content intuitively into "Books, Chapters, and Pages" with a simple WYSIWYG editor.

2. **Wiki.js**
   * **Cost:** **100% Free & Open Source.**
   * **Best for:** Modern, powerful design. Supports Markdown, rich text, and syncs easily with Git.

3. **DokuWiki**
   * **Cost:** **100% Free & Open Source.**
   * **Best for:** Easy maintenance. It doesn't require a database (runs on plain text files) and has low system requirements.

---

### **Summary Recommendation**
* **Go with Confluence or Notion** if you want zero technical maintenance and under 10 users (it's completely free).
* **Go with BookStack** if you want full control over your data on a free open-source platform.


What documentation software do technical writers recommend for software products?

Technical writers recommend documentation software based on the product type, team size, and workflow (e.g., developer-centric vs. non-technical teams).

Here are the top-recommended tools categorized by use case:

### 1. "Docs-as-Code" Tools (Best for Developer & API Docs)
Technical writers working closely with developers often use static site generators combined with Git for version control.
* **Docusaurus:** (React-based) Highly popular, open-source, ideal for software and API documentation.
* **MkDocs (with Material theme):** (Python-based) Extremely fast, easy to set up with Markdown, highly recommended for simple technical docs.
* **Sphinx:** (Python/reStructuredText) The industry standard for complex, deeply structured code documentation (especially Python, C++).

### 2. Modern Dev-Focused SaaS Platforms
Best for fast-moving SaaS startups wanting hosted developer portals with minimal setup.
* **Mintlify:** Modern, highly popular for API-first companies; auto-generates API reference docs.
* **ReadMe:** Excellent for interactive API documentation and developer hubs with built-in analytics.
* **GitBook:** Great middle-ground between a developer tool and a user-friendly editor for technical teams.

### 3. CCMS & Authoring Tools (Best for Large Enterprise & Reuse)
Best for large documentation teams requiring multi-channel publishing, single-sourcing (content reuse), and localization.
* **Paligo:** The leading cloud-based Component Content Management System (CCMS) using structured XML/DITA.
* **MadCap Flare:** The traditional industry standard for complex enterprise, desktop, and multi-format software documentation.

### 4. Internal Documentation & Collaboration
* **Confluence:** The standard for internal specs, engineering wikis, and Jira integration.
* **Notion:** Popular for smaller teams and startups needing flexible internal knowledge bases.

---

### How to Choose:
* Choose **Docusaurus or MkDocs** if docs live in a GitHub/GitLab repository alongside the code.
* Choose **Mintlify or ReadMe** if you need a polished, interactive **API portal** quickly.
* Choose **Paligo** if you manage massive documentation sets requiring **translation and content reuse**.


Best tool to create a public help center and knowledge base

The best tool depends on your specific budget and use case:

*   **Best Overall for Customer Support:** **Help Scout** – Affordable, easy to set up, and combines a clean public help center (*Docs*) with an intuitive customer support inbox.
*   **Best Dedicated Knowledge Base:** **Document360** – Purpose-built specifically for documentation. Excellent search, analytics, SEO optimization, and version control.
*   **Best for Enterprise & Scaling:** **Zendesk** – The industry standard for large teams needing deep integrations, ticketing systems, and advanced AI features.
*   **Best for Technical / Developer Docs:** **GitBook** – Markdown-friendly, integrates with GitHub, and ideal for API or code-heavy documentation.
*   **Best Budget / Notion Users:** **HelpKit** – Turns your existing Notion pages into a polished, hosted help center with fast loading times and custom branding.

**Top Recommendation:**
* Choose **Help Scout** if you want a simple knowledge base paired with a helpdesk.
* Choose **Document360** if you *only* need a powerful, standalone knowledge base.


We need an internal wiki that supports markdown and fast search. What should we buy?

Here are the best options based on your criteria, ordered by best fit:

### 1. **Outline** (Best Overall Fit)
* **Why buy it:** Built specifically as an internal team wiki with native Markdown support and real-time, lightning-fast search. Extremely clean, fast, and modern UI.
* **Pricing:** Hosted SaaS starting at $10/month (or free if you self-host).

### 2. **Notion** (Best for All-in-One Collaboration)
* **Why buy it:** Excellent Markdown keyboard shortcuts, powerful instant search (Cmd/Ctrl + K), and handles docs, databases, and project management alongside the wiki.
* **Pricing:** Free tier; Paid plans start at $8/user/month.

### 3. **GitBook** (Best for Tech/Developer Teams)
* **Why buy it:** Native Markdown, fast search, and seamless synchronization with GitHub/Gitlab repositories so engineers can write docs in their code editors.
* **Pricing:** Free tier; Team plans start at $6.70/user/month.

### 4. **BookStack** (Best Self-Hosted / Free Option)
* **Why buy it:** Free, open-source, features a built-in Markdown editor, fast search, and strict organization (Shelves -> Books -> Chapters -> Pages).
* **Pricing:** Free (Self-hosted).

---

### **Recommendation:**
* **Choose Outline** if you want a dedicated, lightweight, ultra-fast Markdown wiki.
* **Choose Notion** if you want a versatile workspace that goes beyond just a wiki.


What software should a customer success team use to build a self-service knowledge base?

The best software depends on whether you need a dedicated knowledge base tool or an all-in-one customer support platform with ticketing.

Here are the top options categorized by best use case:

### 1. Standalone Knowledge Base Software (Best for Dedicated KB Management)
*   **Document360:** Built specifically for knowledge bases. Offers excellent content management, version control, SEO tools, and analytics to track article performance.
*   **Helpjuice:** Best for advanced search capabilities, custom branding, and deep analytics on user behavior.
*   **Stonly:** Ideal for SaaS products needing interactive, step-by-step guides and embedded widgets rather than just static text articles.

### 2. All-in-One Support Suites (Best for Integrated KB + Ticketing/Chat)
*   **Zendesk Guide:** The enterprise industry standard. Seamlessly connects your KB to support tickets, live chat, and AI bots.
*   **Freshdesk:** A user-friendly and cost-effective alternative to Zendesk, best for small-to-midsize growing teams.
*   **Intercom:** Best for modern SaaS companies looking for proactive, in-app support alongside a customer help center.

### 3. Lightweight / Low-Cost Options
*   **Help Scout:** Simple, affordable, and easy to set up for smaller teams that want a clean help center without complex configuration.
*   **Notion (via HelpKit):** Great for startups that already use Notion internally and want to publish public-facing help documentation quickly.

---

### **Quick Recommendation:**
*   **Choose Document360** if you want the best dedicated software focused purely on knowledge management.
*   **Choose Zendesk or Freshdesk** if you need a customer help center that directly integrates with a support ticketing system.


Best internal documentation tool for a 200-person company

For a 200-person company, the best tool depends on your team's primary workflow, but **Notion** is the best overall recommendation.

Here are the top three choices based on your company's focus:

1. **Notion** *(Best Overall)*
   * **Why:** High adoption rates across non-technical and technical teams alike. It combines wikis, docs, and basic project management into a modern, highly customizable workspace.
   * **Best for:** Companies wanting a single, user-friendly source of truth for all departments (HR, Product, Marketing, Ops).

2. **Confluence** *(Best for Engineering & Jira Users)*
   * **Why:** Unmatched integration with Jira and the Atlassian ecosystem, offering strong enterprise-level permissions, structure, and page-level controls.
   * **Best for:** Technical organizations or companies heavily centered around software development.

3. **Guru** *(Best for Quick Search & Support Teams)*
   * **Why:** Works as a browser extension and Slack integration that overlays your existing workflow, using AI to deliver bite-sized, verified knowledge instantly.
   * **Best for:** Sales, Customer Support, and Ops teams who need fast answers without leaving their active tools.

**Recommendation:** Go with **Notion** unless your company is heavily engineering-driven and already uses Jira, in which case **Confluence** is the safer pick.


Which knowledge base platform offers the best access permissions and page verification?

**Guru (GetGuru)** is widely considered the best platform for this specific combination.

Here is why:
* **Page Verification:** Verification is Guru’s core feature. It uses automated schedules, trust scores, and assigned subject matter experts to periodically prompt owners to verify or update content, ensuring information never goes stale.
* **Access Permissions:** It offers robust, role-based access controls (RBAC) at the collection, folder, and card level, along with group-based permissions.

**Runner-up:**
* **Confluence (Atlassian):** Offers the absolute best and most granular **access permissions** (down to individual pages, spaces, and user groups), and includes native **content verification** and lifecycle management in its Premium and Enterprise plans.


What knowledge management software is best for financial services compliance documentation?

For financial services compliance documentation, the "best" software depends on your organization's size and specific regulatory requirements (e.g., SEC, FINRA, FCA). The top options include:

### 1. **Microsoft SharePoint (Best Overall Enterprise Choice)**
* **Why it’s best:** It is the industry standard for financial institutions due to its deep integration with Microsoft 365, robust access controls, immutable audit logs, strict document retention policies, and compliance with major regulatory standards (SOC 2, ISO 27001, SEC Rule 17a-4).

### 2. **Clausematch by Corlytics (Best Purpose-Built Financial Compliance Tool)**
* **Why it’s best:** Designed specifically for financial services, it automates the creation, approval, and mapping of regulatory documents and policies directly to global regulatory changes. It offers real-time audit trails and impact analysis.

### 3. **Confluence by Atlassian (Best for Tech-Forward/Agile Teams)**
* **Why it’s best:** Excellent for internal knowledge sharing and procedural documentation. With the right enterprise security add-ons (like Comala Document Management for formal approval workflows), it provides strong version control and searchability.

### 4. **LogicManager (Best for Combined GRC & Document Management)**
* **Why it’s best:** An Enterprise Risk Management (ERM) and Governance, Risk, and Compliance (GRC) platform that connects compliance documentation directly to risk assessments, controls, and incident management.

---

### Key Features to Prioritize for Financial Services:
* **Immutable Audit Trails:** Tracking who accessed, edited, or approved a document.
* **Granular Access Control:** Role-Based Access Control (RBAC) to restrict sensitive data.
* **Automated Workflows:** Formal sign-off and policy review cycles.
* **Regulatory Retention Policies:** Automatic archiving or deletion to meet legal mandates.


We are tired of outdated documentation. Which knowledge base tool forces regular content reviews?

**Guru** (GetGuru) is the leading knowledge base tool specifically designed to force regular content reviews.

It operates on a built-in **Verification Engine**:
* **Expiration Schedules:** Every piece of content requires an assigned owner and a verification interval (e.g., 30, 90, or 180 days).
* **Automated Prompts:** When a card expires, Guru automatically alerts the expert to review, update, or re-verify it.
* **Trust Indicators:** Users see a clear visual indicator showing whether content is "Verified" or "Unverified," preventing outdated information from being trusted.

**Top Alternatives:**
* **Document360:** Features built-in "Stale Analytics" and automated review reminder workflows.
* **Slite:** Offers verification statuses and scheduled review reminders for page owners.


Best AI-powered knowledge base software for internal company search

Here are the best AI-powered knowledge base and internal search platforms, categorized by primary use case:

### 1. Best Overall Enterprise Search: **Glean**
* **Why it’s best:** Glean acts as a "Google for your company." It connects to all your existing tools (Slack, Google Drive, Jira, Salesforce, Notion) and uses AI to deliver accurate, personalized search results and answers based on user permissions.
* **Best for:** Medium to large enterprises with data spread across many different apps.

### 2. Best All-in-One Knowledge Base: **Notion AI**
* **Why it’s best:** Combines wiki creation, documentation, and project management with a powerful AI assistant (Q&A) that can instantly answer questions based on all the content stored in your workspace.
* **Best for:** Teams looking to build a modern, centralized internal wiki from scratch.

### 3. Best for In-Workflow Assistance: **Guru**
* **Why it’s best:** Uses AI to surface relevant knowledge directly inside the apps you are using (like browser extensions, Slack, or CRM tools). It also includes automated verification workflows to ensure documentation stays updated.
* **Best for:** Customer support, sales, and operations teams who need quick answers while working.

### 4. Best for Tech & Software Teams: **Atlassian Confluence (with Rovo)**
* **Why it’s best:** Deeply integrated with Jira and developer tools. Atlassian Rovo (AI) helps synthesize information across tickets, project specs, and code documentation.
* **Best for:** Software engineering, product, and IT organizations.

### 5. Best Simple & Lightweight KB: **Slite**
* **Why it’s best:** Features "Ask," an AI search tool that reads your team's documentation and provides instant, cited answers to natural language questions, reducing redundant documentation.
* **Best for:** Remote-first startups and small-to-midsize businesses wanting an easy-to-use modern wiki.

---

### Summary Recommendation:
* Choose **Glean** if your main goal is searching **across existing tools** without migrating data.
* Choose **Notion AI** or **Slite** if you want to **build a new centralized wiki** with built-in AI search.
* Choose **Guru** if your team needs **instant answers inside Slack or web browsers**.


Recommend a modern alternative to legacy enterprise wikis.

**Notion** is currently the top modern alternative to legacy enterprise wikis. It replaces static documents with a flexible workspace that combines docs, databases, project tracking, and built-in AI search.

**Top alternative picks depending on your priority:**

*   **Outline:** Best open-source, fast, and Markdown-native alternative (great if migrating directly from Confluence).
*   **Guru:** Best for AI-powered, bite-sized knowledge integration into daily tools like Slack and browsers.
*   **Slite:** Best for clean, simple, and asynchronous team documentation.


What knowledge base platform is best for managing both internal team docs and public support pages?

The top platform for managing both internal team docs and public support pages is **Document360**.

It is specifically built for dual-purpose knowledge management, offering:
* **Strict access control:** Easily host public help centers and private internal wikis within the same project.
* **SEO and customization:** Full custom domain support and SEO tools for public pages.
* **Integrations:** Connects seamlessly with support tools like Zendesk, Freshdesk, and Intercom, as well as internal tools like Slack and Microsoft Teams.

### Strong Alternatives:
* **Notion:** Best if you want a flexible, all-in-one collaborative workspace for internal docs that can also be published publicly via Notion Sites.
* **Helpjuice:** Best if you need powerful AI-driven search, heavy customization, and simple user management for both public and private docs.
* **GitBook:** Best for technical teams and developer documentation.


Best lightweight wiki tool for fast startup documentation

Here are the top lightweight wiki tools for startups, depending on your team's needs:

### 1. **Outline** (Best Overall for Fast-Moving Teams)
* **Why it’s great:** Extremely fast, modern, and minimalist. It is markdown-native, clean, and built specifically for internal team knowledge bases.
* **Pros:** Integrates seamlessly with Slack and Google Workspace; open-source (can self-host for free) or affordable cloud-hosted version.
* **Best for:** Small to mid-sized startups that want a clean, fast Wiki without the clutter of database tools.

### 2. **Nuclino** (Easiest & Fastest to Use)
* **Why it’s great:** Often called a "lightweight Notion." It loads instantly, supports real-time collaboration, and has virtually zero learning curve.
* **Pros:** Visualizes docs as lists, boards, or mind maps; generous free tier.
* **Best for:** Non-technical teams who need to get docs up in under 5 minutes.

### 3. **MkDocs + Material Theme** (Best for Technical/Engineering Teams)
* **Why it’s great:** A "Docs-as-Code" approach. You write simple Markdown files in your code repository, and it builds a blazing-fast, searchable static website.
* **Pros:** 100% free, version-controlled with Git, hosted effortlessly on GitHub/GitLab Pages.
* **Best for:** Developer-heavy startups that want documentation living alongside their code.

### 4. **Notion** (Best All-in-One Standard)
* **Why it’s great:** The startup industry standard. Huge ecosystem of ready-to-use startup templates.
* **Pros:** Highly flexible; handles wikis, task tracking, and onboarding in one place.
* **Best for:** Early-stage startups that want one tool for docs, project management, and notes (though it can slow down if over-engineered).

---

### **Summary Recommendation:**
* Choose **Outline** for a dedicated, blazingly fast internal wiki.
* Choose **MkDocs** if your team is all developers.
* Choose **Notion** if you want a single tool to run the whole company.


What is the most secure knowledge base software for healthcare HIPAA compliance?

There is no single "best" platform, but **Document360** and **Zendesk Guide** are widely recognized as the most secure knowledge base solutions for healthcare HIPAA compliance.

To be legally HIPAA-compliant, you **must** use their Enterprise-tier plans and sign a **Business Associate Agreement (BAA)** with the vendor.

The top secure, HIPAA-compliant options include:

1. **Document360 (Enterprise Plan):** A dedicated knowledge base platform offering enterprise-grade encryption (at rest and in transit), detailed audit logs, SSO, role-based access controls, and signed BAAs.
2. **Zendesk Guide (Enterprise Plan):** Ideal if you also need helpdesk integration. It provides robust HIPAA compliance features, strict access controls, and signed BAAs.
3. **Bloomfire (Enterprise Plan):** A highly secure, enterprise-grade knowledge management tool tailored for healthcare compliance, featuring SOC 2 Type II certification, advanced encryption, and BAA agreements.

*Note: Always verify with the vendor's legal/compliance team that a BAA is executed before storing any Protected Health Information (PHI).*


Which customer help center software has the best SEO for public user guides?

**Document360** is widely considered the best customer help center software for SEO-optimized public user guides.

### Why Document360 Leads in Help Center SEO:
* **Advanced SEO Controls:** Allows full control over page titles, meta descriptions, alt text, custom URL slugs, and `noindex` tags.
* **Technical SEO Built-in:** Offers automatic XML sitemap generation, canonical tag management, customizable `robots.txt`, and clean, fast-loading HTML.
* **Custom Domain & Subfolder Hosting:** Easily hosts documentation on your main domain or custom subdomain, maximizing domain authority.

---

### Key Alternatives Based on Use Case:
* **GitBook:** Best if your user guides are heavily technical or developer-focused (extremely fast, Markdown-based, and lightweight for search indexing).
* **Helpjuice:** Best for enterprise-level flexibility, offering deep CSS/JS customization to optimize every aspect of page speed and schema markup.


We need a knowledge base that allows external clients to access custom portals. What should we buy?

To give external clients access to custom knowledge base portals, choose a platform based on your primary need:

### 1. Best Dedicated Knowledge Base Software
* **Document360**: Best if you only need a documentation portal. It offers multi-portal management, custom domains, custom CSS/branding per portal, and granular client access controls (via SSO or account logins).
* **Helpjuice**: Best for high customization and simplicity. Offers complete design control (their team will even build your custom portal layouts for you), custom domains, and flexible access permissions for external groups.

### 2. Best All-in-One Customer Service & Ticketing Platforms
* **Zendesk (Suite)**: Best for enterprise flexibility. Allows you to build multiple branded client portals (Guide/Help Center) tied directly to a ticketing system, with restricted access based on client organizations.
* **Freshdesk**: Best value for SMBs. Easily create multiple distinct client portals with custom branding, domains, and restricted knowledge base categories per client.

### 3. Best CRM-Integrated Solution
* **HubSpot Service Hub**: Best if you already use HubSpot. Its **Client Portal** feature automatically authenticates clients based on your CRM data and gives them secure access to specific knowledge base articles and their open support tickets.

---

### **Quick Recommendation:**
* Buy **Document360** if you *only* need a robust, standalone knowledge portal.
* Buy **Freshdesk** or **Zendesk** if you need the knowledge base tightly integrated with a customer support ticketing system.


Best collaborative documentation tool for cross-functional teams

**Notion** is the best overall collaborative documentation tool for cross-functional teams. It bridges technical and non-technical departments by combining docs, wikis, databases, and task tracking into a flexible, highly intuitive platform.

### Quick alternatives based on your primary tech stack:

* **Confluence:** Best if your engineering and product teams rely heavily on the **Atlassian/Jira ecosystem**.
* **Coda:** Best if you need **data-driven workflows**, interactive tables, and deep integrations (e.g., pulling live data from Slack, Figma, or GitHub).
* **Slite:** Best for remote-first teams seeking a lightweight, **simple, asynchronous knowledge base** without a steep learning curve.


What knowledge base software supports multi-language support articles?

Several popular knowledge base software options support multi-language support articles, offering features like localized URLs, side-by-side translation editors, and machine translation.

Here are the top options:

1. **Document360** – Offers robust localization features, including machine translation, AI translation, side-by-side language editing, and custom URLs for different locales.
2. **Zendesk Guide** – Provides extensive multi-language support, allowing you to publish localized versions of articles and automatically serve content based on the user's browser language.
3. **Freshdesk** – Supports multilingual knowledge bases with built-in auto-translation options and language-specific categories.
4. **Helpjuice** – Features built-in automatic Google Translate integration, language detection, and multi-language article management.
5. **HubSpot Service Hub** – Allows you to create, manage, and translate knowledge base articles into multiple languages with localized search capabilities.
6. **Intercom (Articles)** – Automatically detects a user’s browser language and displays articles in their language if a translation is available.
7. **GitBook** – Excellent for technical documentation, supporting localization and multiple language variants per project.


Which team wiki software has the best search functionality?

**Confluence** (by Atlassian) is widely considered to have the most powerful and comprehensive search functionality for team wikis.

Here is why it leads, along with the top alternatives depending on your specific needs:

### 1. Best Overall Enterprise Search: **Confluence**
* **Why:** It uses Confluence Query Language (CQL) for advanced filtering (by author, space, date, labels, content type) and indexes text **inside attachments** (PDFs, Word documents, PowerPoint presentations, Excel files, and images via OCR).
* **AI Features:** Atlassian Intelligence adds semantic (natural language) search and direct Q&A synthesis from your documentation.

### 2. Best for Cross-Platform & AI Search: **Guru**
* **Why:** If your team's knowledge is spread across multiple tools, Guru excels at searching not just its own wiki, but also connected apps like Slack, Google Drive, Notion, and Zendesk through a unified browser extension and AI-powered engine.

### 3. Best for Speed & Developer Workflows: **Outline** or **GitBook**
* **Why:** Both offer instant, lightweight full-text search with markdown support, optimized for speed and technical documentation.

***

**Summary Recommendation:**
* Choose **Confluence** if you need deep file-content indexing, granular permissions, and complex filtering.
* Choose **Guru** if you want fast AI answers that pull knowledge from both your wiki and external apps (like Slack/Drive).


What is the best self-hosted or open-source knowledge base software for enterprises?

The "best" self-hosted knowledge base for an enterprise depends on your specific needs (e.g., Confluence replacement, Notion-like UI, or strict access controls).

Here are the top open-source and self-hosted options for enterprises:

### 1. **XWiki** (Best Direct Confluence Alternative)
* **Best for:** Large enterprises needing advanced permissions, deep customization, and heavy document management.
* **Key Features:** Granular access control (RBAC), fine-grained history, LDAP/SSO integration, office document import/export, and extensible via macros and apps.
* **License:** LGPL (Open-Source)

### 2. **Wiki.js** (Best All-Rounder & Modern Stack)
* **Best for:** Organizations wanting a modern, flexible wiki with strong authentication features out of the box.
* **Key Features:** Built on Node.js, supports Markdown/WYSIWYG/HTML, built-in analytics, automatic Git sync, and native support for enterprise SSO (SAML, OAuth2, Azure AD, LDAP).
* **License:** AGPLv3 (Open-Source)

### 3. **Outline** (Best UI / Notion Alternative)
* **Best for:** Tech-forward teams seeking a fast, modern, and collaborative user experience.
* **Key Features:** Sleek real-time collaborative editor, Markdown support, fast search, integration with Slack, and SSO authentication via Google/OIDC.
* **License:** BSL (Free to self-host, source-available)

### 4. **BookStack** (Best for Ease of Use & Simple Hierarchy)
* **Best for:** Enterprises needing a straightforward, well-organized internal documentation system without a steep learning curve.
* **Key Features:** Organized like a library (Shelves > Books > Chapters > Pages), built-in WYSIWYG and Markdown editors, solid role-based permissions, and SAML/LDAP SSO.
* **License:** MIT (Open-Source)

---

### Recommendation Summary:
* Choose **XWiki** if you are replacing **Confluence** and need complex enterprise workflows.
* Choose **Outline** if your employees prefer a modern **Notion-like** interface.
* Choose **Wiki.js** if you want a **lightweight, highly configurable** modern wiki with robust SSO.
* Choose **BookStack** if you want the **easiest system to adopt** across non-technical teams.


Recommend a knowledge base platform for a remote customer support team.

Here are the top knowledge base platforms for remote customer support teams, depending on your primary need:

### 1. **Guru** *(Best for Internal Remote Support)*
* **Why it’s great:** Works as a browser extension and integrates directly into Slack, Zendesk, and Teams. Remote agents can instantly pull up verified answers without switching tabs.
* **Best for:** Keeping a distributed team aligned with bite-sized, verified internal documentation.

### 2. **Document360** *(Best Standalone Knowledge Base)*
* **Why it’s great:** Extremely powerful for creating both internal team wikis and public customer-facing help centers. Offers advanced search, version control, analytics, and an AI assistant.
* **Best for:** Growing support teams that need a polished, scalable, all-in-one solution.

### 3. **Zendesk Guide** *(Best for Existing Helpdesk Users)*
* **Why it’s great:** Deeply integrated into the Zendesk ticketing ecosystem. Agents can turn ticket responses into KB articles and link articles directly to customers with one click.
* **Best for:** Teams already using Zendesk for customer support.

### 4. **Notion** *(Best Budget/Flexible Option)*
* **Why it’s great:** Highly customizable, excellent for real-time remote collaboration, and affordable. Great for internal SOPs, training docs, and team wikis.
* **Best for:** Small or startup teams looking for a cost-effective internal knowledge base.

---

**Summary Recommendation:**
* Choose **Guru** if you need fast, in-context answers for internal support agents.
* Choose **Document360** if you want a dedicated platform for both public customer help articles and internal team documentation.


What software should we use to organize internal SOPs and onboarding docs?

The best software depends on your team's size, budget, and workflow. Here are the top recommendations categorized by best use case:

### 1. Best All-Around & Highly Customizable
*   **Notion:** Excellent for creating wikis, SOPs, and onboarding hubs with flexible layouts, databases, and drag-and-drop features.
*   **Slite:** Similar to Notion, but simpler and purpose-built for team documentation and async communication.

### 2. Best Built-in SOP & Onboarding Platforms
*   **Trainual:** Specifically built for training, onboarding, and tracking who has read/completed standard procedures and roles.
*   **Process Street:** Ideal for process-driven teams that need actionable checklists, workflows, and approval processes built into their SOPs.

### 3. Best for Tech & Enterprise Teams
*   **Confluence (Atlassian):** Deeply integrates with Jira; best for software, technical, and large enterprise teams requiring strict permissions and version control.

### 4. Best for Fast SOP Creation & In-Workflow Access
*   **Scribe:** Automatically generates step-by-step visual guides by recording your screen as you complete a task. Great for pairing with any documentation tool.
*   **Guru:** Embeds into your browser and Slack/Teams to deliver AI-verified SOP information directly where employees are working.

---

### **Quick Recommendation:**
*   Choose **Notion** if you want a flexible, modern knowledge base for general team use.
*   Choose **Trainual** if your primary focus is structured employee onboarding and trackable training.
*   Choose **Confluence** if you are already in the Atlassian/Jira ecosystem.


Best knowledge base software with rich media and video embed support

Here are the top knowledge base tools with exceptional support for rich media and video embeds, categorized by primary use case:

### 1. **Notion** *(Best Overall for Internal KBs & Flexibility)*
* **Media Support:** Native video player, image grids, audio files, PDFs, and interactive embeds.
* **Video Embeds:** Seamless integration with YouTube, Loom, Vimeo, Wistia, Google Drive, and 500+ other tools via simple copy-paste URLs.
* **Best For:** Teams wanting an all-in-one workspace with highly customizable, media-rich pages.

### 2. **Document360** *(Best for Customer Support & Help Centers)*
* **Media Support:** Built-in Drive/Media Manager to store, organize, and reuse videos, audio, and images across articles.
* **Video Embeds:** Direct video uploads, iframe embeds, and one-click integrations for YouTube, Vimeo, and Wistia.
* **Best For:** External customer-facing help centers or structured internal documentation requiring detailed asset management.

### 3. **Slite** *(Best for Remote & Asynchronous Teams)*
* **Media Support:** Clean block-based editor optimized for media, interactive diagrams, and attachments.
* **Video Embeds:** Native video upload/playback, built-in Loom recording/embeds, and support for YouTube and Vimeo.
* **Best For:** Companies that use video updates (like Loom) as a primary communication tool within their wiki.

### 4. **GitBook** *(Best for Technical & Developer Documentation)*
* **Media Support:** Code snippets, interactive API blocks, image galleries, and embedded widgets.
* **Video Embeds:** Easy embedding for YouTube, Vimeo, and custom iframe videos.
* **Best For:** Product, engineering, or SaaS teams creating technical documentation.

---

### **Quick Recommendation:**
* Choose **Notion** if you want maximum drag-and-drop media flexibility for internal teams.
* Choose **Document360** if you need a professional, scalable help desk with a dedicated video/media file manager for customers.


What knowledge base software is best for IT department procedures and troubleshooting guides?

The best knowledge base software for an IT department depends on your team's size and current toolstack, but **Confluence** and **IT Glue** are the industry standards.

Here are the top recommendations based on specific IT needs:

### 1. Best Overall & Tech Standard: **Confluence (by Atlassian)**
* **Why it’s best:** It is the industry standard for technical documentation. It excels at structured formatting (code blocks, diagrams, step-by-step guides) and offer deep permission controls.
* **Best for:** Teams already using Jira or those needing deep, detailed technical documentation and standard operating procedures (SOPs).

### 2. Best for IT Infrastructure & MSPs: **IT Glue**
* **Why it’s best:** Purpose-built for IT. It combines procedural documentation with asset management, network tracking, and password management in one place.
* **Best for:** Managed Service Providers (MSPs) and internal IT teams managing complex infrastructure, hardware assets, and configurations.

### 3. Best Integrated Ticketing + Knowledge Base: **Jira Service Management** or **Freshservice**
* **Why it’s best:** These platforms embed the knowledge base directly into the ticketing workflow. Technicians can turn resolved tickets into troubleshooting guides with one click, and users get suggested articles before submitting a ticket.
* **Best for:** IT helpdesks looking to reduce ticket volume through self-service and fast technician lookup.

### 4. Best Standalone Knowledge Base: **Document360**
* **Why it’s best:** A dedicated KB tool with powerful search capabilities, version control, SEO/analytics, and a clean markdown editor.
* **Best for:** Teams wanting a modern, easy-to-search knowledge base without the complexity of enterprise suites.

---

### Summary Recommendation:
* If you use Jira: **Confluence**
* If you manage lots of hardware/network assets: **IT Glue**
* If you want a unified Helpdesk + KB: **Freshservice** or **Jira Service Management**


Which team wiki is easiest to migrate existing documents into?

**Notion** is generally considered the easiest team wiki to migrate existing documents into.

Here is why:
* **Wide Native Support:** It has built-in one-click importers for Word (`.docx`), Google Docs, Markdown, HTML, CSV, and PDFs.
* **Direct Wiki Importers:** It includes automated tools to import directly from other platforms like Confluence, Trello, and Asana.
* **Formatting Retention:** It automatically converts standard document layouts (headings, bullet points, embedded images, tables) into Notion blocks with minimal manual cleanup required.

**Runner-up:** **Slite** is also extremely easy for smaller teams, offering clean drag-and-drop migration for Word documents, Google Docs, and Markdown files.


We need a knowledge base tool with strong version control and page history. Recommendations?

Here are the top recommendations for knowledge base tools with exceptional version control and page history, categorized by your team's workflow:

### 1. Best Overall for True Version Control: **GitBook**
* **Why it excels:** It brings Git-style version control (branching, merging, pull requests, and change requests) to a visual editor.
* **Key Features:** Full version history, visual diff comparisons, asynchronous review workflows, and seamless 2-way sync with GitHub/GitLab repositories.

### 2. Best for Enterprise Wikis: **Confluence**
* **Why it excels:** Offers deep, automatic revision history for every saved change without requiring a Git workflow.
* **Key Features:** Side-by-side visual diffs, single-click restoration of older versions, detailed audit logs, and clear tracking of who changed what and when.

### 3. Best for Developers (Docs-as-Code): **MkDocs / Docusaurus + GitHub**
* **Why it excels:** If you want absolute, uncompromised version control, write your documentation in Markdown and host it using static site generators linked to Git.
* **Key Features:** Unlimited history, powerful branching, blame logs, line-by-line diffs, and complete integration into your software development lifecycle.

### 4. Best Open-Source / Self-Hosted: **BookStack**
* **Why it excels:** A lightweight, free alternative to Confluence with a strong focus on simple, built-in revision management.
* **Key Features:** Automatic snapshotting on save, easy side-by-side revision comparisons, and one-click version restores.

---

### Quick Recommendation:
* Choose **GitBook** if non-technical team members need Git-like branching and merge-request workflows.
* Choose **Confluence** if you want automatic, effortless page history with side-by-side visual comparisons.
* Choose **MkDocs + GitHub** if your team is already developer-centric.


Best knowledge base platform for small business customer support teams

The best overall knowledge base platform for a small business customer support team is **Help Scout** (specifically its *Docs* feature).

Here is a concise breakdown of the top options based on your specific priorities:

### 1. Best Overall: **Help Scout**
* **Why:** Extremely easy to set up, highly affordable, and seamlessly blends an external self-service knowledge base with an intuitive shared inbox/email ticketing system.
* **Best for:** Small teams that want a simple, clean customer-facing Help Center without complex setup.

### 2. Best Budget / Free Tier: **Freshdesk**
* **Why:** Offers a generous free plan for up to 10 agents that includes a basic knowledge base and email ticketing. Paid plans are very cost-effective as you grow.
* **Best for:** Bootstrapped businesses looking for zero initial software costs.

### 3. Best Standalone Knowledge Base: **Document360**
* **Why:** A dedicated KB platform with advanced authoring, SEO features, custom branding, and version control, designed to integrate with existing support tools.
* **Best for:** Teams that already have a ticketing system and need a powerful, specialized KB editor.

### 4. Best for Fast Growth: **Zendesk (Guide)**
* **Why:** Industry standard with powerful analytics, AI-assisted article suggestions, and massive integration options.
* **Best for:** Small businesses expecting rapid growth that need an enterprise-grade ecosystem early on.

---

**Summary Recommendation:**
* Choose **Help Scout** for the best balance of price, ease of use, and support capabilities.
* Choose **Freshdesk** if you need a completely free starting option.


What is the best knowledge base software for a 50-person company?

For a **50-person company**, the best overall knowledge base software is usually **Confluence** if you want a structured internal wiki that scales well with a growing team. If you want something simpler and more flexible, **Notion** is often the better fit for small and midsize teams; G2 specifically calls it a strong choice for startups and small teams, while also noting Confluence and ClickUp as strong options for midsize companies.[4][9]

A practical shortlist for a 50-person company:

- **Confluence** — best for structured team documentation, permissions, and scaling internal knowledge; G2 highlights it for midsize companies.[9]
- **Notion** — best for ease of use and flexible docs/workspaces; G2 highlights it for startups and small teams.[4][9]
- **ClickUp** — good if you want knowledge base features alongside project management; G2 lists it as a strong midsize option.[4][9]
- **Guru** — good for searchable, team-facing knowledge and workflow usage; G2 rates it among the top tools.[4]
- **Zendesk Help Center** or **Help Scout** — best if the knowledge base is mainly customer support content rather than internal documentation.[7][10]

If you want one recommendation without more context, choose:

- **Confluence** if the company needs a serious internal knowledge system with room to grow.[9]
- **Notion** if the priority is speed, simplicity, and adoption across a 50-person team.[4][9]

If you want, I can narrow this to the **best option for your exact use case**—for example, internal wiki, customer help center, IT documentation, or company handbook.


Best internal wiki for engineering and product teams

For **engineering and product teams**, the strongest fit in the results is **Mintlify** if you want a **structured, Git-backed wiki with a visual editor and review workflow**.[1] If your team is already centered on **Jira** or needs heavier **enterprise governance/compliance**, **Fabric** is highlighted as a better fit.[2]

A practical way to choose:

| Tool | Best fit | Why it stands out |
|---|---|---|
| **Mintlify** | Engineering teams | Visual web editor, Markdown editing, comments, suggestions, Git sync, branches, pull request review, preview deployments, and AI-ready docs.[1] |
| **Fabric** | Engineering teams deeply integrated with Jira; large organizations | Positioned for Jira-heavy workflows and compliance-oriented wiki administration.[2] |
| **GitBook** | Developer and technical teams | Strong for technical/API docs, with Markdown-native workflows and GitHub sync.[5][6] |
| **Confluence** | Broader company wiki use | Common general-purpose choice, but the results do not position it as the best specialized option for engineering/product workflows.[8][10] |
| **Notion** | General team wiki | Flexible and popular overall, but less specialized for Git-backed engineering documentation.[7] |

For an **engineering + product** wiki, the key decision is usually:

- Choose **Mintlify** if your docs should stay close to code, reviews, and AI retrieval workflows.[1]
- Choose **GitBook** if you want a polished technical wiki for product/engineering documentation with Git-based syncing.[5][6]
- Choose **Fabric** if Jira alignment and governance matter more than developer-native editing.[2]
- Choose **Confluence** or **Notion** only if you want a broader internal workspace rather than an engineering-first wiki.[7][8][10]

If you want, I can also give you a **shortlist by team size** or a **Mintlify vs GitBook vs Confluence** recommendation.


We're a 30 person startup and team knowledge is scattered across Google Docs and Slack. What knowledge base should we buy?

For a **30-person startup** with knowledge scattered across **Google Docs and Slack**, the most likely best buy is **Notion**—it’s the most common fit for small startups that want an all-in-one internal wiki and lightweight workspace, and it is repeatedly recommended for startups and small teams in 2026 buying guides.[1][2][4][10]

If you want the short version:

- **Buy Notion** if your main goal is to centralize internal knowledge into one place and you want docs/wiki plus some structure around tasks and projects.[2][4][10]
- **Buy ClickUp** if you want the knowledge base tightly connected to project work and tasks, especially if your team already runs work there.[4]
- **Buy Slab** if you mainly want a simple internal wiki and care more about clean knowledge management than all-in-one workspace features.[6]
- **Buy Confluence** if your team is already standardized on Jira and wants more formal structure and permissions.[4][6]

For your exact situation, the strongest default is **Notion** because:
- It is repeatedly described as best for startups and small teams.[2][10]
- It works well as an internal knowledge hub when knowledge is spread across docs and chat.[4][6]
- It is lightweight enough for a 30-person team without forcing you into enterprise complexity.[1][2]

A practical decision rule:
- If you want **one place for docs, SOPs, onboarding, meeting notes, and lightweight project context**, choose **Notion**.[2][4]
- If you want **wiki + task tracking in one system**, choose **ClickUp**.[4]
- If you want **just a better wiki than Google Docs/Slack**, choose **Slab**.[6]

I would **not** start with customer-support-focused tools like HelpDocs, KnowledgeOwl, or Ferndesk unless the primary goal is an external help center rather than an internal team knowledge base.[6][8][12]

If you want, I can also give you a **1-page buying recommendation** comparing **Notion vs Slab vs Confluence vs ClickUp** for a 30-person startup.


Recommend a customer-facing knowledge base tool for product documentation.

For a **customer-facing knowledge base** for product documentation, **Document360** is the strongest standalone choice from these results because it is explicitly positioned for customer-facing knowledge bases and highlights AI-assisted search and organization.[1]

If you want the short recommendation by use case:

- **Document360** — best if you want a dedicated, customer-facing documentation hub with strong structure and search.[1]
- **Zendesk Guide** — best if you already use Zendesk and want your knowledge base tied closely to support ticketing.[8][9][16]
- **HelpDocs** — best if you want something simpler and faster to launch for customer help docs.[7]
- **ProductLift** — best if you want the knowledge base bundled with feedback, roadmap, and changelog tools.[10]

If I had to pick one for *product documentation specifically*, I’d recommend **Document360** as the default, and **Zendesk Guide** only if your support stack is already centered on Zendesk.[1][16]


affordable knowledge base software for small business

For **affordable knowledge base software** for a small business, the best fit depends on whether you need an **internal wiki** or a **public customer help center**. For most budget-conscious small teams, **Notion** is the strongest low-cost default for internal documentation, while **Helpable**, **Help Scout**, and **HelpDocs/HelpKit-style tools** are better if you need a public-facing help center.[1][8][11]

- **Best overall low-cost internal wiki:** **Notion** — free/low-cost, easy to set up, and widely recommended for startups and small teams; pricing is around **$10 per user/month** in the sources provided.[1][4][8]
- **Best flat-price public help center:** **Helpable** — listed at **$49/month flat** with public help center + AI + live chat, and it is described as the cheapest credible paid option with a real public help center in the provided results.[1]
- **Best if you already use support software:** **Help Scout Docs** — a good option for small businesses wanting a knowledge base bundled with support tools; one source cites **$25/user/month** for Standard, though pricing can vary by plan and add-ons.[11][16]
- **Best ultra-low-cost/free option for internal use:** **ClickUp** or **Confluence** free tiers can work for very small teams, while **BookStack** is a free self-hosted option if you can handle setup and maintenance.[10][14]
- **Best lightweight team wiki:** **Nuclino** — cited around **$6/user/month**, making it one of the cheaper paid team-wiki options.[2][7]

A practical way to choose:
- Pick **Notion** if you want the **cheapest easy internal KB** with flexible pages and docs.[1][8]
- Pick **Helpable** if you need a **customer-facing help center** and want predictable flat pricing.[1]
- Pick **Help Scout** if you want the KB tightly integrated with a **shared inbox/support workflow**.[11][16]
- Pick **BookStack** if you want **free and self-hosted** and have technical comfort.[1][14]

If you want, I can also give you a **top 5 shortlist by budget** or compare **Notion vs Help Scout vs Helpable** for your exact use case.


What knowledge base tools do growing software companies actually use?

Growing software companies most often use a **split stack** rather than one “perfect” knowledge base tool: one tool for the **internal wiki** and another for the **customer help center**.[2][6][14]

The tools that come up most consistently across 2026 roundups are:

- **Notion** — common for fast-moving internal docs and lightweight team wikis.[2][3][12][16]
- **Confluence** — common when the company is already in Atlassian/Jira and wants tighter project-management integration.[2][3][12][14]
- **Slite** — common for remote or scaling teams that want an internal source of truth with AI search.[2][6][12][14]
- **Guru** — common when teams want knowledge embedded into workflows and browser-based verification.[3][12][15][16]
- **Document360** — common for customer-facing technical docs and more structured knowledge bases.[1][2][3][6][12][15][16]
- **Zendesk Guide / Help Center** — common for support-led companies that want the KB inside a broader helpdesk stack.[1][2][6][12][17]
- **Help Scout Docs** — common for smaller support teams that want inbox + docs together.[4][12][16]
- **Helpjuice** — common for branded, customizable help centers, especially mid-market teams.[2][3][12][16]
- **KnowledgeOwl** — common where permissions, compliance, or SSO matter more.[2][12][13]
- **Nuclino** — common for small-to-mid teams wanting a lightweight all-in-one workspace.[1][6][12][14]

What “growing software companies actually use” in practice is usually determined by the team’s stage:

- **Early-stage / small SaaS:** Notion, Slite, Nuclino, Confluence.[1][2][6][12][14][16]
- **Support-heavy growth stage:** Zendesk Guide, Help Scout Docs, Helpjuice, Document360.[1][2][4][6][12][16]
- **Process-heavy or larger orgs:** Confluence, Guru, KnowledgeOwl, Document360.[2][3][12][13][15]

If you want, I can also give you a **“best tools by company size” shortlist** or a **buy-vs-build decision framework** for choosing one.


Best internal knowledge management tool for remote teams

For most **remote teams starting from scratch, Notion** is the best all-around internal knowledge management tool because it combines docs, databases, collaboration, and Slack integration in a single workspace.[2][3]

If your team has a more specific need, the best choice changes:

- **Slite** is the strongest fit for *remote and async teams* that want a simple, focused internal knowledge base.[5][14]
- **Confluence** is the safer choice for *enterprise governance, permissions, and compliance*.[3][8][10]
- **Guru** is a better fit for *customer-facing teams* that need fast, in-workflow answers.[3]
- **Reattend** is worth considering if your biggest problem is knowledge being scattered across tools, because it captures knowledge automatically.[3]

A practical way to choose is:

- Pick **Notion** if you want the broadest, easiest “single workspace” for docs and team knowledge.[2][3]
- Pick **Slite** if you want a cleaner internal wiki for distributed teams.[5][14]
- Pick **Confluence** if governance and enterprise structure matter most.[3][8]
- Pick **Guru** if answer delivery inside daily workflows matters more than building a full wiki.[3]

If you want, I can also give you a **top 3 shortlist by company size**: startup, mid-size, or enterprise.


Which documentation platform is best for developer APIs and technical specs?

There is **no single best platform** for developer APIs and technical specs; the best choice depends on whether your priority is **OpenAPI-first specs, polished developer portals, governance, or a combined docs/help-center workflow**.[1][2][7][9]

If you want the shortest practical answer:

- **Best all-around for developer APIs and technical specs:** **ReadMe** — frequently recommended for polished developer portals, interactive API references, analytics, versioning, and strong authoring workflows.[10][15]
- **Best if you are standards-driven and spec-first:** **Swagger / SwaggerHub** — a strong fit when you standardize on **OpenAPI** and want the full API lifecycle from design to docs and testing.[7][16]
- **Best for design-first teams and governance:** **Stoplight** — good for visual OpenAPI design, mock servers, and governance controls.[10][15]
- **Best for a modern docs portal with AI-assisted publishing:** **Mintlify** — highlighted for balancing performance, ease of use, and thoughtful features.[2]
- **Best if you also need a help center in the same platform:** **Ferndesk** — positioned for API docs plus customer support content in one system.[1]

For most developer-facing APIs, **ReadMe** is the safest default because it is widely positioned as a polished, feature-complete developer portal platform for technical documentation.[10][15] If your “technical specs” are primarily an **OpenAPI source of truth**, then **SwaggerHub** or **Stoplight** is usually the better fit.[7][10][16]


We need a company wiki to store standard operating procedures. What software should we get?

If your main goal is to store **standard operating procedures**, I’d recommend getting **SOP-focused software** rather than a general company wiki. A wiki is best for flexible reference knowledge, while SOP software is built for structured, sequential procedures that can be assigned, followed, and tracked.[1]

A practical shortlist would be:

- **Trainual** — best if you want **SOPs plus tracking/training** in one system; it is specifically positioned for structured, trackable SOPs with a searchable knowledge base.[1]
- **Process Street** — another strong **SOP/workflow** option when you need repeatable procedures.[1]
- **Confluence** — best if you mainly want a **company wiki** and your SOPs are more like documentation than enforced workflows; it is widely used for internal wiki content.[2][3][6]
- **Notion** — good for a **flexible, easy-to-start wiki**, but it is better for reference knowledge than tracked SOP execution.[1][9]
- **AllyMatter** — worth considering if you need **policy/SOP management** with approval workflows and acknowledgment tracking.[4]

My recommendation:
- Choose **Trainual** if SOPs are the core use case.
- Choose **Confluence** or **Notion** if you want a broader company wiki and SOPs are just one part of it.[1][6][9]

If you tell me your team size, whether you need approvals/training sign-offs, and whether you already use tools like Jira or Slack, I can narrow it to one best pick.


Top customer self-service help center platforms

Here are the **top customer self-service help center platforms** most consistently surfaced across recent rankings and reviews:

| Platform | Best for | Notable strengths |
|---|---|---|
| **Zendesk** | AI-powered customer support | Strong help center, automation, bot-driven deflection, scalable self-service[1][2] |
| **Salesforce Service Cloud** | Enterprises / Salesforce users | CRM-connected portal, knowledge management, case deflection, service workflows[1][2] |
| **Zoho Desk** | Budget-conscious teams / Zoho users | Multilingual help center, community forums, guided conversations[1][2] |
| **HubSpot Service Hub** | Teams wanting an all-in-one suite | CRM-connected portal, proactive assistance, natural-language support[1][2] |
| **Freshdesk** | Easy deployment and ticket deflection | Intuitive knowledge base, automation, searchable self-service[2][4][5] |
| **Intercom (Fin)** | Conversational AI self-service | AI agent that resolves queries directly from the knowledge base[2] |
| **Help Scout** | Customization and collaboration | Shared inbox plus help center-focused self-service features[16] |
| **Gorgias** | E-commerce brands | Self-service support geared toward commerce workflows[1] |

A few patterns stand out across the rankings: **Zendesk** is the most frequently named general leader for self-service help centers, **Salesforce Service Cloud** is the most common enterprise choice, and **Zoho Desk** is repeatedly highlighted as the more affordable option[1][2][5][6]. For e-commerce, **Gorgias** and **Outvio** appear in multiple lists as strong post-purchase/self-service options[1][14].

If you want, I can also narrow this down into:
- **best overall**
- **best budget**
- **best for SaaS**
- **best for e-commerce**
- **best open-source / no-code**


What knowledge base software integrates well with support ticketing platforms?

Several **knowledge base tools integrate especially well with support ticketing platforms**, with the strongest options usually being ones that are *built into* or *native to* the help desk itself. Zendesk Guide, Freshdesk Knowledge Base, ServiceNow Customer Service Management, monday service, and Jitbit Helpdesk are repeatedly highlighted for tight ticketing-workflow integration.[1][2][4][8]

The best-known choices are:

- **Zendesk Guide / Zendesk Suite** — described as having a built-in knowledge base and strong integration with Zendesk Support ticketing workflows.[1][2][3][15]
- **Freshdesk Knowledge Base** — combines ticketing and a searchable self-service knowledge base in one platform.[1][2][5]
- **ServiceNow Customer Service Management** — ties knowledge articles to cases and workflows for enterprise support teams.[2]
- **monday service** — built to connect knowledge directly to tickets and service workflows.[8]
- **Jitbit Helpdesk** — keeps the knowledge base inside the help desk, sharing the same portal, ticket history, permissions, and analytics.[4]
- **Pylon** — emphasizes CRM/helpdesk connectors, plus native support-channel integrations.[14]
- **ProProfs Knowledge Base** — supports native integrations and API access, including connections with Zendesk and Freshdesk.[10]

If you want the shortest practical shortlist, **Zendesk Guide** and **Freshdesk Knowledge Base** are the most consistently cited “safe picks” for strong ticketing-platform integration.[1][2][3][15]

If you want, I can also give you a **best-by-use-case comparison** such as *best for enterprise, best for small teams, best for self-service deflection, or best for Slack/Gmail-based support*.


Best knowledge base software for non-technical employees to write docs

For **non-technical employees writing docs**, the best choice is usually a **hosted, easy-to-use knowledge base** with a polished editor and low IT overhead—tools like **Slite**, **KnowledgeOwl**, **Heroic Knowledge Base**, and **ProProfs Knowledge Base** are the most relevant options in the results you provided.[1][3][7][9]

A practical ranking for this use case is:

- **Best overall for non-technical teams:** **Slite** — positioned as a modern knowledge base option in 2026 roundups, and it is commonly chosen for simple writing and collaboration workflows.[1]
- **Best for fast setup and minimal IT:** **Heroic Knowledge Base** — explicitly described as a good fit for “non-technical or fast deployment” with a polished interface and minimal IT overhead.[3]
- **Best for structured internal documentation:** **KnowledgeOwl** — included in multiple “best knowledge base software” lists and generally aimed at organizing searchable docs for teams.[7]
- **Best budget-friendly option:** **ProProfs Knowledge Base** — appears in comparison guides with feature/pricing breakdowns, making it a common choice for straightforward doc creation.[9]

If you want the simplest recommendation: **pick Slite if the goal is easy writing and collaboration, or Heroic Knowledge Base if you want the least technical setup**.[1][3]

A few criteria matter most for non-technical employees:

- **Simple editor** with minimal formatting friction
- **Templates** for repeatable doc creation
- **Searchability** so employees can find content quickly
- **Permissions/workflows** so content can be reviewed without IT involvement
- **Hosted cloud deployment** to avoid maintenance burden

One caution: a broad review source on G2 ranks **Slack** highly for “knowledge base software,” but that reflects review volume and category labeling rather than being a purpose-built documentation tool for non-technical writers, so it is less directly applicable here.[4]

If you want, I can also give you a **top 3 shortlist by company size** or a **comparison table of Slite vs. KnowledgeOwl vs. ProProfs**.


What software should we use for a private employee knowledge base?

For a **private employee knowledge base**, the best default choices are usually **Notion**, **Confluence**, or **Slab**; if you want the simplest private wiki, **Notion** is often the safest default, while **Slab** is a strong free option for small teams and **Confluence** is better for larger organizations already using Atlassian tools.[11][10][6]

A practical way to choose:

- **Notion**: Best if you want one flexible internal wiki for policies, onboarding, SOPs, and lightweight collaboration.[10][11]
- **Slab**: Best if you want a clean internal knowledge base with a strong search experience and a free tier for small teams.[10][11]
- **Confluence**: Best if your company already uses Jira/Atlassian and needs more structured documentation and permissions.[6][9]
- **Guru**: Best if your team lives in Slack and wants knowledge surfaced in workflows.[6][10]
- **BookStack**: Best if you want a self-hosted or more private, control-focused wiki.[6]

If your main concern is **privacy/control**, the most privacy-oriented choice is usually **self-hosted BookStack**; if you want the fastest rollout with broad usability, **Notion** is the easiest default, and if you need stronger team documentation workflows, **Confluence** is the most established enterprise option.[6][11][16]

If you want, I can narrow this to the **best option for your team size, budget, and privacy requirements**.


Recommend an easy-to-use team wiki software for a small agency.

For a **small agency**, the easiest all-around choice is **Nuclino** if you want a simple, fast internal wiki with minimal setup and a clean interface.[2][9][15] If you want the wiki to also handle tasks, notes, and lightweight project planning in the same place, **Notion** is the better fit.[1][2]

A practical short list:

- **Nuclino** — best for **simplicity and ease of use**; described as a minimal, fast internal wiki without much overhead.[2][9][15]
- **Notion** — best if you want **wiki + docs + project management** in one flexible workspace; it is also noted as quick to start for small teams.[1][2][3]
- **Slab** — best for a **clean, organized internal wiki** with a polished search experience; often recommended for remote-first teams.[2][15]
- **BookStack** — best if you want **free, self-hosted** wiki software, but it requires technical setup and maintenance.[1][3][11]

If you want one recommendation: **Nuclino** is the safest pick for a small agency that values low friction and easy adoption.[2][9][15]

If you want, I can also recommend based on your exact setup, such as **budget, whether you use Microsoft Teams, or whether you need self-hosting**.


We are scaling past 100 people and need a single source of truth for company docs. What tool is best?

For a company scaling past 100 people, **Confluence** is the safest default choice for a single source of truth for internal docs because it is consistently positioned as best for team and cross-team documentation, especially in Atlassian-heavy environments, and is repeatedly ranked as a top overall company documentation tool.[1][3][7][11]

If your main goal is a **company wiki / knowledge base** with permissions, search, and collaboration, Confluence is the strongest fit among the results you provided.[3][7][11] If you want a more **lightweight, flexible internal wiki**, **Notion** is also commonly recommended, but the results here place it behind Confluence for structured team documentation at scale.[1] If your priority is **process capture and SOP creation** rather than a general company wiki, **Tango** or **Waybook** may be better options.[1][13]

A practical rule of thumb:
- **Confluence** — best overall for a scalable internal documentation hub.[1][3][7][11]
- **Notion** — best for a flexible, simpler internal wiki.[1]
- **Tango** — best for process documentation and enablement.[1][2]
- **Waybook** — best for structured SOPs and process tracking.[13]

If you want, I can also recommend the best tool based on your stack:
- **Atlassian/Jira-heavy**
- **Mostly async, startup-style wiki**
- **SOPs and onboarding**
- **Engineering docs and runbooks**


Best hosted documentation tool for SaaS user guides

For **SaaS user guides**, the strongest *hosted* documentation tools in the results are **GitBook**, **HelpDocs/HappySupport**, and **Document360**; if you want one default recommendation, **GitBook** is the best general-purpose choice for modern SaaS teams because it supports user docs, developer portals, API references, and AI-first knowledge discovery in one platform.[7]

- **Best overall:** **GitBook** — best fit if you want a polished hosted docs site that can serve both customer-facing guides and technical documentation from one place.[7]
- **Best for customer-facing help centers:** **HappySupport** — ranked #1 in one 2026 hosted documentation roundup for customer-facing help centers, B2B SaaS, and fast-shipping products.[1]
- **Best if you want a traditional knowledge-base platform:** **Document360** — described as a SaaS documentation tool for internal or forward-facing knowledge bases.[20]
- **Best for simple startup-friendly publishing:** **Doction** — highlighted as a strong contender for startups because of simplicity, SEO benefits, and free subdomain hosting.[10]
- **Best for interactive/no-code guides:** **Stonly** — emphasized for interactive features, templates, and no-code integration.[18]

If you are choosing based on *SaaS user guides specifically*, the practical decision is:
- choose **GitBook** if you want the most flexible hosted docs experience for product guides plus technical docs.[7]
- choose **HappySupport** if your priority is a customer-facing help center and you want a faster shipping workflow.[1]
- choose **Document360** if you want a more classic knowledge-base setup with hosted publishing.[20]

If you want, I can narrow this down to the **best option for your team size, budget, and whether you need SEO, AI search, or multi-language docs**.


What is the best enterprise knowledge management software?

There is no single universally “best” enterprise knowledge management software, but **Bloomfire** is the strongest overall pick in the results you provided for *enterprise* use cases.[2][3]

If you want the most cited options by fit, the results point to:

- **Bloomfire** — best for **enterprise knowledge intelligence** and broadly strong overall.[2][3]
- **ServiceNow Knowledge** — best overall in one enterprise knowledge base comparison.[4]
- **ONES.com** — best for a **unified enterprise knowledge + project + test management** platform.[3]
- **eGain AI Knowledge Hub** — best for **contact center / customer service knowledge delivery**.[2][3]
- **Atlassian Confluence** — rated highly in one ranking for **features, ease of use, and value**.[8]

If you want a practical recommendation:
- Choose **Bloomfire** if your priority is a dedicated enterprise KM platform with strong search, publishing, and knowledge-sharing features.[2]
- Choose **Confluence** if you already live in the Atlassian ecosystem and want a more general-purpose collaboration + documentation hub.[8]
- Choose **ServiceNow Knowledge** if your organization is centered on ServiceNow workflows and IT/service management.[4]

If you want, I can narrow this down to the **best option for your company size, budget, and use case** (for example: internal wiki, customer support, ITSM, or regulated enterprise).


affordable wiki software for small business

For a small business, the most **affordable** wiki options are usually **free open-source tools** or **low-cost hosted plans**. The best budget picks from the results are **BookStack**, **DokuWiki**, **MediaWiki**, **Wiki.js**, **Nuclino**, **Slab**, and **Notion**.[1][2][8][13]

| Option | Cost | Best for | Notes |
|---|---:|---|---|
| **BookStack** | **Free** if self-hosted | Small teams wanting a structured internal wiki | User-friendly “books/chapters” layout; requires hosting/setup.[1][2][8] |
| **DokuWiki** | **Free** | Simple internal documentation | Lightweight, open-source, and suited to smaller teams.[3][8] |
| **MediaWiki** | **Free** | Larger or more technical teams | Very flexible and proven, but more technical to manage.[1][2][7] |
| **Wiki.js** | **Free** | Tech-savvy teams | Modern interface and good for dev/internal docs.[8][20] |
| **Nuclino** | About **$2.70–$6/user/month** depending on plan | Small businesses on a tight budget | Very affordable hosted option with a free tier for very small teams.[1][13] |
| **Slab** | About **$6.67/user/month**; free up to 10 users | Small teams needing a polished hosted wiki | Simple UI and integrations.[1][2][16] |
| **Notion** | Free tier; around **$10/user/month** for paid use | Teams wanting wiki + workspace in one | Flexible, but not a traditional wiki first.[1][2][8] |

If you want the **cheapest overall**, choose **BookStack** or **DokuWiki** if you can self-host.[1][2][12]
If you want **low cost with minimal setup**, **Nuclino** or **Slab** are strong hosted options for small teams.[1][2][13][16]
If you want **maximum flexibility**, **MediaWiki** is free but usually better for teams with technical support.[1][2][7]

For most small businesses, the practical shortlist is:

- **BookStack** if you want a simple, structured internal wiki and can handle hosting.[1][8]
- **Nuclino** if you want the lowest-friction affordable SaaS option.[1][13]
- **Slab** if you want a polished team wiki with a free tier.[1][2][16]
- **Notion** if you also want task/docs/databases in one tool.[1][2][8]

If you want, I can narrow this down to the **best choice for your team size, budget, and whether you want self-hosted or cloud-hosted**.


What documentation software do technical writers recommend for software products?

Technical writers most commonly recommend **MadCap Flare**, **Confluence**, **GitBook**, **ReadMe**, **Document360**, **Docusaurus**, and **MkDocs** for software documentation, with the best choice depending on the use case.[2][3][6][16]

- **MadCap Flare** is often recommended for professional writers handling large, structured, multi-output documentation sets.[3][8][16]
- **Confluence** is a common pick for internal docs, especially in Jira-first or engineering-heavy teams.[2][6]
- **GitBook** is frequently recommended for modern product and developer documentation.[2][3]
- **ReadMe** is a strong choice for API documentation and interactive developer docs.[2][3]
- **Document360** is often recommended for help centers and knowledge bases at scale.[2][13]
- **Docusaurus** and **MkDocs** are popular for docs-as-code teams that prefer Markdown and version control workflows.[2][3][11]
- **Adobe RoboHelp** is also mentioned for multi-channel publishing and traditional technical writing workflows.[2][5][6]

If you want the shortest practical recommendation:
- **For enterprise documentation:** MadCap Flare
- **For internal team docs:** Confluence
- **For product/docs-as-code:** GitBook, Docusaurus, or MkDocs
- **For API docs:** ReadMe
- **For customer help centers:** Document360[2][3][16]