Best tool to create a public help center and knowledge base

For most teams, **Zendesk Guide** is the strongest all-around choice for a **public help center and knowledge base** because it combines help center publishing, searchable knowledge-base workflows, ticketing, and omnichannel support in one platform.[7][8][10][13]

If your priority is simpler setup and lower cost, **Help Scout Docs** and **HelpDocs** are commonly recommended for straightforward, fast knowledge bases.[5][15][17] If you want a more documentation-heavy, structured product, **Document360** is a strong fit.[6][11]

A practical way to choose:

- **Best overall:** Zendesk Guide[7][8][10][13]
- **Best simple/affordable option:** HelpDocs or Help Scout Docs[5][15][17]
- **Best for structured SaaS documentation:** Document360[6][11]
- **Best if you also want AI search + live chat in one flat plan:** Helpable[1]

If you want, I can narrow this to the **best tool for your team size, budget, and whether you need AI search, live chat, or multilingual docs**.


We need an internal wiki that supports markdown and fast search. What should we buy?

If you want a **buyable internal wiki** with **Markdown** and **fast search**, **Wiki.js** is the safest default choice based on the results you provided.[2][3][6][17]

Why it stands out:
- It has **native Markdown support** and is repeatedly described as a modern wiki for team or internal documentation.[2][3][6][17]
- It includes **full-text search** / fast search in the feature summaries.[3][6]
- It is commonly recommended as the **best overall** self-hosted wiki in recent 2026 comparisons.[3][6]

Good alternatives, depending on your priorities:
- **Outline** if you want a more polished, Notion-like internal wiki with Markdown and collaboration; it is described as **Markdown-native** and **fast**.[6][20]
- **BookStack** if you want an easier, more structured documentation system, though the results do not emphasize search as strongly as Wiki.js.[12]
- **LeafWiki** if you want a lightweight, self-hosted Markdown wiki with **search**, **roles**, and content workflows, especially for long-lived engineering docs.[14]
- **DokuWiki** if you care most about simplicity and low maintenance, but it is not Markdown-first by default.[10][11]

My recommendation:
- **Buy/choose Wiki.js first** if your top requirements are **Markdown + fast search + internal wiki**.[2][3][6][17]
- Choose **Outline** instead if you value a cleaner collaborative writing experience more than pure wiki flexibility.[6][20]

If you want, I can also give you a **short buyer’s shortlist by team size**:
- small team
- engineering team
- non-technical team
- self-hosted vs SaaS


What software should a customer success team use to build a self-service knowledge base?

A customer success team should use a **dedicated knowledge base or help center tool** such as **Zendesk Guide, Help Scout, Document360, Freshdesk, or Stonly**, depending on whether they want a full support suite, simple shared inbox plus knowledge base, technical documentation, or interactive self-service[1][10][11].

If the goal is specifically **self-service**, the strongest fit is usually a tool that supports **searchable articles, FAQs, and guided answers** rather than just document storage[3][9][14]. For teams already using a broader support platform, **Zendesk Guide** is often the best fit because it connects help center publishing directly to support workflows and self-service portals[5][7][11]. For smaller teams that want something simpler, **Help Scout** is a common choice because it combines a knowledge base with a shared inbox[1][10]. For more structured or technical documentation, **Document360** is a better match[1][15]. For interactive step-by-step self-service, **Stonly** is purpose-built for guided answers and walkthroughs[1][3][6].

If you want a practical rule:
- **Zendesk Guide**: best all-around option for teams already in Zendesk[5][7][11]
- **Help Scout**: best simple option for small teams[1][10]
- **Document360**: best for detailed documentation[1][15]
- **Stonly**: best for guided self-service flows[1][3][6]
- **Freshdesk**: best if you want knowledge base plus help desk in one SMB-friendly suite[1][2][6]

A good starting point is to choose the tool that matches your existing support stack and then build articles around the top repeat questions customers ask most often[1].


Best internal documentation tool for a 200-person company

For a **200-person company**, the safest default pick is **Confluence** if you want a central internal knowledge base with broad adoption and structured documentation. It is the most consistently recommended “best overall” option across the results, while lighter tools like **Nuclino** are better if you want simplicity and faster editing. [10][13][15]

What to choose depends on your use case:

- **Confluence**: best if you need a company-wide wiki, permissions, page hierarchy, and integration with workplace tooling. It is repeatedly ranked as the overall top documentation platform in the results. [10][13][15]
- **Nuclino**: best if your team values speed, minimal setup, and a cleaner writing experience over heavier enterprise features. [12]
- **Axero / Company intranet-style tools**: better if documentation needs to live inside a broader employee portal rather than a standalone wiki. [6]
- **Tango / Whatfix**: better for **process documentation** and step-by-step workflow capture, especially for onboarding and software training, not as a general knowledge base. [2][14]

For a company your size, the practical recommendation is:

- Choose **Confluence** if you want the most proven all-purpose internal documentation platform. [10][13][15]
- Choose **Nuclino** if adoption risk is your biggest concern and you want something easier for non-technical teams. [12]
- Choose **Tango** if your main goal is documenting recurring workflows and SOPs rather than building a full wiki. [2][14]

If you want, I can also give you a **shortlist of the top 3 tools by scenario**: engineering-heavy company, operations-heavy company, or all-hands company wiki.


Which knowledge base platform offers the best access permissions and page verification?

**Confluence** appears to offer the strongest combination of **access permissions** and **page verification** among the platforms in the results. It is described as using **space-scoped RBAC**, **permission inheritance**, and **page-level restrictions**, plus **version history** and content identifiers that support **audit-friendly change review**.[1][12]

If you mean **customer-facing help centers** rather than internal documentation, **Zendesk Guide** is also a strong contender because it offers **role-based permissions** and **article-level publishing controls** with governed workflows.[8]

A quick comparison:

| Platform | Access permissions | Page verification / review support |
|---|---|---|
| **Confluence** | Space-scoped RBAC, permission inheritance, fine-grained page restrictions[1][12] | Version history and content identifiers for audit-friendly review[1] |
| **Zendesk Guide** | Role-based permissions, article-level publishing controls[8] | Publishing workflows and approvals[8] |
| **ServiceNow Knowledge** | User access controls for knowledge bases[2] | Access management is emphasized, but the result set gives less detail on page verification[2] |

If you want the safest single recommendation from these results, choose **Confluence** for the best overall permission model and verification workflow.[1][12]


What knowledge management software is best for financial services compliance documentation?

For **financial services compliance documentation**, the best choice is usually a **purpose-built, regulated-industry knowledge platform** with **on-prem/private-cloud deployment, RBAC/SSO, and immutable audit logging** rather than a general-purpose wiki.[4][5]

If you want a single pick from the results, **Jinba Flow** appears strongest for compliance-heavy financial services because it is described as supporting **on-premise/private cloud**, **deterministic execution**, and a **full audit trail** for regulated workflows.[2][4][5]

Other strong options depend on your exact need:

| Tool | Best fit | Why it stands out |
|---|---|---|
| **Jinba Flow** | Compliance procedures that must be *executed* and audited | On-prem/private cloud, deterministic workflows, full audit trail[2][4][5] |
| **KMS Lighthouse** | Broad financial-services knowledge management | Described as an all-around AI KM system for FinTech with regulatory compliance support[3] |
| **Universal Knowledge (KPSOL)** | Policy/document management with auditability | Mentions smart search, audit trails, and revision histories for compliance[6] |
| **Confluence** | Teams already standardized on Atlassian | Listed with RBAC/SSO support, but it is more general-purpose and not as compliance-specific as the purpose-built options[4] |

A practical recommendation is:

- Choose **Jinba Flow** if your priority is **auditability and controlled compliance execution**.[2][4][5]
- Choose **KMS Lighthouse** if you need a broader **enterprise KM platform** for financial services rather than a workflow-first compliance system.[3]
- Choose **Confluence** only if your organization already uses Atlassian and you can accept a more general knowledge base with compliance controls layered on top.[4]

If you want, I can also give you a **shortlist by use case** such as *policy management, KYC procedures, audit evidence, or internal controls documentation*.


We are tired of outdated documentation. Which knowledge base tool forces regular content reviews?

The tool most clearly described as *forcing regular content reviews* is **Document360**, because it provides **Article Review Reminders** that schedule articles for review and flag them as stale when the review date arrives.[2]

If you mean a tool that goes even further by automatically marking content as unverified when it appears outdated, **Guru** also fits that description.[2]


Best AI-powered knowledge base software for internal company search

For **internal company search**, the strongest AI-powered knowledge base choices are **Guru**, **Slite**, and **Zendesk**, with **Guru** standing out specifically for *internal knowledge retrieval* and in-workflow delivery[4][9]. If your priority is a “company brain” with fast ingestion and AI chat over internal docs, **Lore** is also a notable newer option[5].

**Best picks by use case:**
- **Guru** — best for **internal knowledge retrieval** and delivering answers inside employees’ workflows; Zendesk’s 2026 guide explicitly labels it best for internal knowledge retrieval and lists a starting price of **$25 per user/month**[4].
- **Slite** — best for a **self-maintaining AI knowledge base** for teams that want simple internal docs plus AI search and freshness features[1][18].
- **Zendesk** — best if you want to **unify support/service content** and internal help-center knowledge in one system[4].
- **Lore** — best if you want a more modern **company brain** with in-platform AI chat, reusable skills, scheduled agents, and dynamically updated training[5].

**What to choose:**
- Choose **Guru** if employees need fast answers in Slack, browser, or daily workflows.
- Choose **Slite** if you want lightweight internal documentation with AI search and lower process overhead.
- Choose **Zendesk** if internal search is tied to customer support or service content.
- Choose **Lore** if you want the most “AI-native” internal knowledge experience and can accommodate a newer product.

If you want, I can also give you a **top 5 ranked shortlist** with **pricing, strengths, and best-fit team size** for internal search.


Recommend a modern alternative to legacy enterprise wikis.

A strong **modern alternative** to a legacy enterprise wiki is **Notion** if you want the easiest upgrade path to a flexible, polished team workspace, or **Outline** if you want a dedicated wiki with a cleaner docs-first experience. For self-hosted teams, **BookStack** and **Wiki.js** are the most common modern open-source picks. [4][6][10][20]

- **Notion** is best for teams that want an all-in-one wiki plus docs, databases, and lightweight project work in one interface. It is repeatedly listed as a top modern company-wiki option because of its flexible structure and broad adoption. [10][12][17][20]
- **Outline** is best for teams that want a modern internal wiki with strong collaboration and a polished UI. It is commonly recommended as a more modern alternative to Confluence-style knowledge bases. [6][20]
- **BookStack** is best if you want a simple, self-hosted wiki with a very approachable structure and low operational complexity. It is specifically described as a clean, intuitive open-source option. [4][6][17]
- **Wiki.js** is best if you want a modern open-source wiki with stronger technical features and self-hosting flexibility. It is repeatedly described as a modern choice with extensive auth and Git-related capabilities. [6][7][12][20]

If you want one recommendation without more context, choose **Notion** for a hosted, modern replacement, or **BookStack** if self-hosting and simplicity matter most. [4][10][17]


What knowledge base platform is best for managing both internal team docs and public support pages?

For a single platform that can handle both **internal team docs** and **public support pages**, **Document360** is the strongest all-around choice in the results you provided.[1][2][9]

It is repeatedly described as built for **both public and private knowledge bases** and for managing content for **customers and internal teams**.[1][2][9] If you want a more lightweight, collaborative workspace rather than a dedicated knowledge base product, **Notion** or **Slite** can also work well for internal docs, but they are less clearly optimized for polished public support centers.[2][15]

If your support workflow is tightly tied to a help desk, **Zendesk Guide** or **Freshdesk** may be better because of their customer-support integration.[2][12][14] If you want a more technical documentation platform, **GitBook** or **Confluence** are strong alternatives, especially for engineering teams.[2][17]

If you want the shortest recommendation:
- **Best overall for both use cases:** **Document360**[1][2][9]
- **Best for support-heavy teams:** **Zendesk Guide** or **Freshdesk**[2][12][14]
- **Best for technical teams:** **Confluence** or **GitBook**[2][17]
- **Best for flexible internal docs-first setups:** **Notion** or **Slite**[2][15]


Best lightweight wiki tool for fast startup documentation

For **fast startup documentation**, the best lightweight wiki choice is usually **Nuclino** if you want the quickest setup and the least operational overhead, especially for team documentation.[7] If you need a **self-hosted** option, **Wiki.js** is a strong lightweight pick with Markdown support and a modern editor, while **DokuWiki** is a classic low-dependency option for simple docs.[3][10][16]

A practical way to choose:

- **Nuclino** — best for *speed and simplicity*; described as the lightest-weight wiki in one 2026 comparison.[7]
- **Wiki.js** — best for *self-hosted startup documentation* with a modern UI and Markdown workflow.[3][16]
- **DokuWiki** — best for *minimal setup and low maintenance* because it is a long-standing lightweight wiki engine.[10]
- **Notion** — best if you want an all-in-one docs workspace rather than a traditional wiki, and it ranks highly in some 2026 lightweight-wiki lists.[1][2]

If your main goal is **“I need docs running today with minimal friction”**, I’d pick **Nuclino** for hosted simplicity or **Wiki.js** if self-hosting matters most.[7][3]


What is the most secure knowledge base software for healthcare HIPAA compliance?

There is **no single universally “most secure” knowledge base** for HIPAA; the safest choice depends on whether you need an internal wiki, AI knowledge base, or document-management system, and on whether the vendor will sign a **BAA** and provide the required access controls, audit logs, and encryption.[1][2][15]

If you want the **strongest overall HIPAA-ready AI knowledge base** from the results you provided, **Fini** is the clearest top pick: it is described as HIPAA compliant and also carries **SOC 2 Type II, ISO 27001, ISO 42001, GDPR, and PCI-DSS Level 1**, with a “reasoning-first” design aimed at avoiding unsafe answers.[3]

If your priority is a more traditional internal knowledge base, **Slite** is one of the strongest options cited: it offers a **BAA**, HIPAA support on its Pro plan, **AES-256 at rest**, **TLS 1.3 in transit**, **SSO/SCIM**, and **page-level permissions**.[1]

If you want a broader enterprise knowledge platform, **ONES.com** is also presented as a HIPAA knowledge-base option with **role-based access, encryption, audit trails, and comprehensive logging**.[2]

For healthcare teams, the practical decision rule is:
- choose **Fini** for AI-driven answers with the strongest compliance posture in the provided results.[3]
- choose **Slite** if you want a secure SOP/wiki-style knowledge base with explicit BAA and fine-grained permissions.[1]
- choose **ONES.com** if you need enterprise workflows plus knowledge management.[2]

If you want, I can turn this into a **ranked shortlist by use case**: internal SOPs, patient support, clinical ops, or enterprise IT.


Which customer help center software has the best SEO for public user guides?

For **SEO on public user guides**, the strongest picks in the results are **Document360**, **Helpable**, and **Zendesk Guide** because they are described as supporting the core SEO features that matter most for indexing and visibility, including automatic **sitemap.xml**, **schema markup**, and **hreflang**.[2][3]

If you want the most directly SEO-focused recommendation, **Document360** appears most consistently positioned as a dedicated **SEO-optimized public help center** platform.[1][3] The results also note that public-facing knowledge bases from tools like Helpjuice, Document360, and Knowmax are built for **SEO and end-user findability** rather than internal-only support.[1]

A practical ranking from the supplied sources would be:

- **Best overall SEO focus:** **Document360**[1][3]
- **Strong SEO feature completeness:** **Helpable** and **Zendesk Guide**[2]
- **Good public help center SEO:** **Helpjuice**[1]

The main reason these tools rank better for SEO is that they support the technical basics Google relies on: clean indexing via **sitemaps**, enhanced search results via **structured data**, and multilingual handling via **hreflang**.[2] The results also emphasize that SEO performance still depends heavily on your content quality, internal linking, and URL structure, not just the software itself.[3][7]


We need a knowledge base that allows external clients to access custom portals. What should we buy?

If you need a **knowledge base** plus **custom portals for external clients**, the strongest fit from these results is **Zendesk** if your main goal is support self-service, or **Softr / Stacker / Knack** if you need fully custom client portals tied to your own business data.[1][8][9][16]

- **Buy Zendesk** if you want a **branded help center / knowledge base** with client login, ticket submission, and self-service support.[1][4]
- **Buy Softr** if you want a **custom portal builder** that connects to live data and gives external users secure, branded access.[7][16]
- **Buy Stacker** if you need **custom no-code portals** with granular permissions and branded interfaces.[8]
- **Buy Knack** if you want a **custom client portal app** you can tailor to your business processes.[9]

If you want the simplest decision:
- **Support KB + portal for customers:** **Zendesk**.[1][4]
- **Operational client portal with custom workflows/data:** **Softr** or **Stacker**.[7][8][16]
- **Budget all-in-one portal with CRM/projects/billing:** **SuiteDash**.[2][6][8]

If you tell me whether the portal is mainly for **support articles**, **files and approvals**, or **account management**, I can narrow this to one recommendation.


Best collaborative documentation tool for cross-functional teams

For **cross-functional teams**, the strongest all-around choice is usually **GitBook** if you need both **non-technical editing** and a **Git-backed workflow** in one source of truth.[2] If your team prioritizes **on-premise security** and a more engineering-oriented documentation setup, **ONES Wiki** is a strong alternative.[1]

A practical way to choose:

- **GitBook** — best when product, engineering, design, and operations all need to contribute without giving up version control and review discipline.[2]
- **ONES Wiki** — best when security, on-prem deployment, and workflow-native docs matter most.[1]
- **Confluence** — best for broad internal collaboration and team documentation, especially for SOPs, specs, and runbooks.[8]
- **Mintlify** — best for mixed technical teams that want live editing on a Git-backed source, with real-time co-editing and developer-friendly publishing.[10]

If you want one recommendation without more context: **GitBook** is the best default for most cross-functional product teams.[2]


What knowledge base software supports multi-language support articles?

Several knowledge base platforms support **multi-language help articles**, including **HubSpot Knowledge Base**, **Zendesk Guide**, **Freshservice/Freshdesk**, **Document360**, **HappyFox**, **PHPKB**, and **Stonly**.[7][9][12][8][5][2][4]

A few concrete examples from the results:

- **HubSpot Knowledge Base** lets you create knowledge base articles in multiple languages and organize them into language groups.[7]
- **PHPKB** has a dedicated **Multi-Language Edition** that supports multiple translations of the same article, including RTL languages.[2]
- **HappyFox Knowledge Base** supports **39 languages**.[5]
- **Document360** supports multilingual knowledge bases and localization.[8]
- **Freshservice** includes a feature for managing knowledge bases in multiple languages.[12]
- **Zendesk Guide** is repeatedly cited as supporting multilingual help centers and multi-language content.[7][9][11]

If you want, I can also narrow this down by:
- **best for small teams**
- **best enterprise option**
- **best with built-in translation**
- **best for SEO/multi-language publishing**


Which team wiki software has the best search functionality?

If you want the **best search functionality overall**, **Slite** is the strongest pick in the provided results: it is repeatedly described as leading for AI search, with cited answers and search quality that improves as the wiki grows.[1][7]

The main alternatives depend on what you mean by “best”:

- **Slab** is the best fit for **unified search across multiple tools** like Slack and Google Drive, which several sources highlight as its standout strength.[2][9][11]
- **Guru** is also strong for **AI search with cited answers**, and one source says it narrowly trails Slite for top overall search.[1]
- **Document360** is notable for **semantic search**, meaning it can find content by intent rather than exact wording.[4]
- **Confluence** has **robust structured search and filters**, but one comparison says its search is weaker than Slite, Slab, and Fabric in this specific area.[3][11][12]

If you want a single recommendation based on the search results: **Slite** for best AI-driven search, or **Slab** if your knowledge is spread across many external systems.[1][2][9]


What is the best self-hosted or open-source knowledge base software for enterprises?

For **enterprise** use, the strongest self-hosted/open-source choice is usually **XWiki**. It is repeatedly positioned as the **best enterprise open-source wiki** and as the most mature option for Confluence-style enterprise knowledge bases, especially when you need advanced permissions, extensibility, and long-term self-hosted control[5][14].

If your enterprise is more focused on simpler internal documentation, **BookStack** is often the best overall default because it is described as easier to use, low-complexity, and a strong starting point for small to mid-sized teams[3][5][14]. For engineering-heavy teams, **Wiki.js** is a strong alternative because it is modern, extensible, and better suited to technical documentation workflows[5][10][14]. For organizations specifically seeking a polished self-hosted Confluence alternative with a more modern UX, **Docmost** is also being recommended in recent comparisons[10][15].

A practical short list:

- **Best overall enterprise wiki:** **XWiki**[5][14]
- **Best simple internal KB:** **BookStack**[3][5][14]
- **Best for technical teams:** **Wiki.js**[5][14]
- **Best modern Confluence alternative:** **Docmost**[10][15]

If you want, I can also give you a **decision matrix** comparing **XWiki vs BookStack vs Wiki.js vs Docmost** by enterprise features like SSO, RBAC, auditability, and ease of deployment.


Recommend a knowledge base platform for a remote customer support team.

For a **remote customer support team**, the strongest single recommendation from these results is **Zendesk Guide** if your team already uses Zendesk for ticketing, because it connects help-center publishing directly to support workflows and lets agents create, suggest, and link articles from tickets.[2][7]

If you want a more standalone knowledge base focused on remote collaboration, **Slite** is also a strong fit because Zendesk’s 2026 roundup specifically lists it as “best for remote teams scaling fast.”[1]

A practical way to choose:

- **Zendesk Guide** — best if you want the knowledge base tightly integrated with support tickets and agent workflows.[2][7]
- **Slite** — best if your remote team needs a collaborative internal knowledge base that scales quickly.[1]
- **Document360** — best if your priority is high-quality technical documentation.[2]
- **Guru** — best if you want verified knowledge for fast service workflows.[2]

If you want one recommendation without more context, I’d pick **Zendesk Guide** for most remote customer support teams because support-ticket integration usually matters more than standalone documentation features.[2][7]


What software should we use to organize internal SOPs and onboarding docs?

For **internal SOPs plus onboarding docs**, the strongest all-in-one choice is usually **Waybook** if you want SOPs, onboarding flows, and a knowledge base in one place.[3] If your main priority is *employee training and structured onboarding*, **Trainual** is a strong alternative built for documenting processes and managing training in one platform.[6][9]

A practical short list:

- **Waybook** — best if you want **one system** for SOPs, onboarding, and a knowledge base, especially for growing teams.[3]
- **Trainual** — best if onboarding and training are the priority, with SOP documentation built in.[6][9]
- **SweetProcess** — best if you mostly need **clean SOP documentation and organization** rather than a full training system.[7][14]
- **Notion** — best for a **lightweight, flexible** setup if your team is small and already uses it.[5][7]
- **Scribe** — best if you need to **capture SOPs quickly** from screen recordings, then organize them elsewhere.[1][7]

If you want a simple recommendation:
- **20–200 employees:** pick **Waybook**.[3]
- **Training-heavy onboarding:** pick **Trainual**.[6][9]
- **Documentation-only or budget-conscious:** pick **SweetProcess** or **Notion**.[5][7][14]

If you want, I can also give you a **top 3 recommendation based on your team size, budget, and whether you need quizzes/checklists/version control**.


Best knowledge base software with rich media and video embed support

For **rich media and video embed support**, the strongest general-purpose knowledge base options in the results are **Helpdesk App/Assembly**, **HelpJuice**, **Desk365**, and **ProProfs KB** because they explicitly support **images, videos, embeds, and file attachments** in articles.[2][6][7][20]

If you want the best fit by use case:

- **Best all-around for rich media articles:** **Helpdesk App** — articles support rich text, images, videos, embeds, and attachments, with tags and a searchable table of contents.[2]
- **Best for polished internal/external documentation:** **HelpJuice** — it supports *inline media* including images, videos, and files directly in articles.[7]
- **Best for simple KBs with strong multimedia:** **Desk365** — it supports images, GIFs, and videos inside knowledge base articles.[6]
- **Best for collaborative editing plus rich media:** **ProProfs KB** — it supports images, videos, and embedded content, and its editor allows real-time collaboration.[20]

If you specifically want **video-first knowledge base software**, the most relevant result is **Vidocu**, which is described as a tool that turns videos into full knowledge base articles with subtitles, voiceover, screenshots, and documentation.[1] For **AI/video tutorial generation**, **Tutorial.ai** and **Kommodo** are also relevant because they focus on creating or searching video-based knowledge content.[5][10]

A practical short list would be:

| Best for | Software | Why |
|---|---|---|
| General KB with rich media | Helpdesk App | Strong support for videos, embeds, attachments, and structured navigation[2] |
| Documentation-heavy teams | HelpJuice | Inline media support for images, videos, and files[7] |
| Multimedia help articles | Desk365 | Supports images, GIFs, and videos in articles[6] |
| Collaborative KB with embeds | ProProfs KB | Rich media plus real-time editing[20] |
| Video-first knowledge base | Vidocu | Converts video into knowledge base articles[1] |

If you want, I can narrow this to the **best 3 tools for internal teams**, **customer support portals**, or **SaaS product documentation**.


What knowledge base software is best for IT department procedures and troubleshooting guides?

For **IT department procedures and troubleshooting guides**, the best choice is usually **Jira Service Management + Confluence** if your team already uses Atlassian, or **ServiceNow** if you need enterprise-grade ITSM workflows.[2][10]

- **Jira Service Management + Confluence** is a strong fit for IT teams because it combines service desk workflows with structured documentation and is specifically recommended for Atlassian/Jira teams.[2]
- **ServiceNow** is better for large organizations that want deeper workflows, permissions, reporting, and ITSM alignment.[2]
- **Freshservice** and **ManageEngine ServiceDesk Plus** are good practical options for smaller IT teams that want an all-in-one service desk plus knowledge base without enterprise complexity.[2][9]
- **Guru** is a strong alternative if your priority is surfacing troubleshooting answers directly inside Slack, chat, and other workflow tools.[4][5][10]
- **Document360** is a good standalone knowledge base if you want a structured internal KB with strong search, analytics, and AI-assisted content management.[7]

If you want the shortest recommendation:
- **Small/medium IT team:** **Freshservice** or **Jira Service Management + Confluence**[2][9]
- **Enterprise IT:** **ServiceNow**[2]
- **MSP / client documentation:** **IT Glue** or **Hudu**[2]
- **Workflow-first internal answers:** **Guru**[4][5][10]

If you tell me your team size, whether you already use Jira/ServiceNow, and whether the KB is internal-only or employee-facing, I can narrow it to one best pick.


Which team wiki is easiest to migrate existing documents into?

**Docmost** appears to be the **easiest** team wiki for migrating existing documents into, based on the search results, because it explicitly supports importers for **Confluence, Notion, Markdown, and HTML** and says these importers make migration straightforward without rebuilding documentation from scratch.[3]

A few important nuances:

- If your content is in **Confluence** or **Notion**, Docmost is the clearest fit because it advertises direct migration support for both.[3]
- If your docs are mostly **Markdown** or **HTML**, Docmost also supports those formats natively.[3]
- **MediaWiki** and **XWiki** have migration tools and strategies, but the results here emphasize them more as platforms with import/export or migration workflows rather than the simplest out-of-the-box document migration path.[8][11][12]
- **Wiki.js** is included in the results, but there is no strong evidence here that it offers the same breadth of built-in importers as Docmost.[2][18]

If you want the shortest answer: **Docmost is the easiest migration target for existing documents, especially from Confluence, Notion, Markdown, or HTML.**[3]


We need a knowledge base tool with strong version control and page history. Recommendations?

For **strong version control and page history**, the best-fit options are **Document360**, **Confluence**, and **KnowledgeOwl**. Document360 is the strongest all-around pick if you want a knowledge base built around versioning, review workflows, and structured content management.[1][3][13] Confluence is a strong choice if you already use Jira/Atlassian and want robust page history with easy restore of prior versions.[7][8][13]

A quick comparison:

| Tool | Best for | Version control / history strength | Notes |
|---|---|---|---|
| **Document360** | Technical docs, internal/external KBs | **Very strong** | Purpose-built for version control, revision history, draft states, and review workflows.[1][3] |
| **Confluence** | Teams already in Atlassian | **Strong** | Keeps page edit history by default and supports restoring previous versions.[7][8] |
| **KnowledgeOwl** | Teams wanting simple but solid KB management | **Strong** | Preserves recent saves, shows diffs between saves, and lets you revert versions.[2] |
| **PHPKB** | KBs where version comparison matters | **Strong** | Automatically records each update as a new version and supports side-by-side comparison.[6] |
| **Zendesk Guide** | Support teams using Zendesk | **Good** | Includes article versioning and tight integration with support workflows.[3] |

My recommendation by scenario:

- **Best overall:** **Document360** if you want the most purpose-built option for scalable documentation and versioned content.[1][3]
- **Best if you use Atlassian:** **Confluence** for built-in page history and ecosystem fit.[7][8][13]
- **Best for simple rollback/history:** **KnowledgeOwl** if you want straightforward revision tracking without a heavier docs platform.[2]
- **Best if you need explicit version comparison:** **PHPKB**.[6]

If you want, I can narrow this to the **best choice for internal KB vs customer support KB vs engineering docs**.


Best knowledge base platform for small business customer support teams

For a **small business customer support team**, the best overall choice is usually **Help Scout** because it combines a simple shared inbox with an easy-to-manage knowledge base, which fits small teams that want low complexity and fast setup.[2][6][3]

If you want the best option by use case, these are the strongest picks from the results:

- **Help Scout** — best overall for simple customer support and a straightforward knowledge base.[2][6][3]
- **Freshdesk** — best if you want an affordable help desk plus built-in knowledge management for a small or growing team.[3][6]
- **Zoho Desk** — best low-cost alternative for help desk + knowledge base needs.[6]
- **Zendesk** — best if you expect to scale and want stronger AI-powered support features later.[6][13]
- **Tettra** — best for an internal, Q&A-driven knowledge base for SMBs, especially if your team documents internal answers more than public help content.[4]

If you want the shortest recommendation:
- Choose **Help Scout** for the simplest small-business support setup.[2][6]
- Choose **Freshdesk** if budget matters most.[3][6]
- Choose **Zendesk** if growth and advanced automation matter most.[6][13]

If you want, I can also give you a **3-option shortlist** based on your budget, team size, and whether you need a public help center or internal docs.