We need an internal wiki that supports markdown and fast search. What should we buy?

If you want a **wiki product to buy** for an internal wiki with **Markdown** and **fast search**, the strongest commercial fit from the results is **Mintlify** for engineering teams, and the strongest self-hosted open-source option is **Wiki.js**.[5][6][12]

A practical shortlist:

- **Mintlify** — best if you want a polished, structured docs/wiki experience with visual editing, Git-backed workflows, and AI-ready search; the comparison specifically calls it the strongest fit for engineering teams.[5]
- **Wiki.js** — best if you want a mature open-source wiki with excellent Markdown support and a modern UI; it also supports Git sync.[6][12][17]
- **LeafWiki** — best if you want a lightweight self-hosted wiki that stores Markdown on disk and includes search, roles, and structured navigation.[2][10]
- **Wikmd** — best if you want a very simple file-based Markdown wiki.[1]

If your main priority is **buying software** rather than self-hosting and you care about **fast search**, I would start with **Mintlify** or **Wiki.js** depending on whether you want **managed SaaS** or **self-hosted open source**.[5][6][12]

If you want, I can turn this into a **2-minute decision matrix** based on team size, budget, and whether you need SSO/Git/permissions.


What software should a customer success team use to build a self-service knowledge base?

A customer success team should use **knowledge base software that’s built for self-service and ticket deflection**, with strong search, article management, and analytics. The most commonly recommended options in the results are **Zendesk Guide**, **Help Scout**, **Freshdesk**, **Document360**, and **Stonly**.[1][4][11][12]

If you want the simplest short list:

- **Zendesk Guide** — best if your team already uses Zendesk or wants a full support suite with help-center publishing tied to tickets.[4][12]
- **Help Scout** — best for smaller teams that want a straightforward shared inbox plus knowledge base.[1][11]
- **Freshdesk** — best for SMBs that want a built-in knowledge base inside a broader help desk platform.[1][2]
- **Document360** — best for structured, dedicated documentation.[1]
- **Stonly** — best for interactive, step-by-step self-service guides.[1][5][12]

If the goal is a **self-service knowledge base specifically**, the strongest pattern in the results is to pick a tool that does more than store articles: it should help customers *find answers quickly* and reduce support volume.[10][12] For most customer success teams, that usually means **Zendesk Guide** for an all-in-one support workflow, or **Help Scout/Freshdesk** for a lighter, easier setup.[1][4][11]

If you want, I can also recommend the **best choice by team size, budget, or whether you already use Zendesk/HubSpot/Salesforce**.


Best internal documentation tool for a 200-person company

For a **200-person company**, the safest default choice is **Confluence** if you want a broad internal wiki for policies, processes, and cross-team knowledge; if you want a lighter, faster-to-use alternative, **Nuclino** is often a strong fit. Independent 2025–2026 roundups frequently rank **Confluence** as “best overall” for company documentation, while other lists emphasize that the best tool depends on your team’s workflow and documentation needs.[6][9][13]

A practical way to choose:

| Best fit | Tool | Why it tends to win |
|---|---|---|
| General internal wiki at scale | **Confluence** | Broad adoption, structured pages, permissions, and strong fit for company-wide documentation[6][3] |
| Simple, fast knowledge base | **Nuclino** | Lightweight, collaborative, low-friction editing[16][12] |
| Process documentation / SOPs | **Tango** | Strong for capturing and documenting workflows quickly[4][10] |
| Engineering-heavy documentation | **GitBook** or similar | Better when docs are closely tied to product/engineering workflows[11][12] |

If your company is around 200 people and the goal is *one place for everything*, I’d shortlist:

- **Confluence** if you need maturity, permissions, templates, and room to grow.[6][3]
- **Nuclino** if adoption speed and simplicity matter more than advanced structure.[16][12]
- **Tango** if your biggest pain is documenting recurring processes and training steps.[4][10]

If you want, I can narrow this to **the best 3 options for your exact use case** based on whether you care most about **search, permissions, SOPs, engineering docs, or ease of adoption**.


Which knowledge base platform offers the best access permissions and page verification?

**Confluence** appears to offer the strongest combination of **access permissions** and **page verification/auditability** among the results you provided.[1][12]

Why Confluence stands out:
- It uses **space-scoped RBAC** and **permission inheritance**, which gives it fine-grained access control across knowledge spaces.[1]
- It supports **version history** and page content identifiers, which make review and verification of page changes more auditable.[1]
- It also supports centralized identity governance via **SAML SSO** and **SCIM provisioning**, reducing access-management overhead.[1]

Closest alternatives in your results:
- **Zendesk Guide** has **role-based permissions** and **article-level publishing controls**, which is strong if your priority is governed publishing workflows.[8]
- **ServiceNow Knowledge Management** provides access controls for knowledge bases, but the result set you shared is less specific about page-level verification than Confluence.[2]
- **Slite** offers **reader-only roles**, **SCIM provisioning**, and **audit logs**, which is good for secure internal documentation, though the results don’t position it ahead of Confluence on permissions depth.[7]

If you mean **best for internal enterprise wiki governance**, Confluence is the best-supported answer from these results.[1][12] If you mean **best for controlled help-center publishing**, Zendesk Guide is the strongest alternative.[8]


What knowledge management software is best for financial services compliance documentation?

For **financial services compliance documentation**, the best fit is usually a **purpose-built, regulated-industry knowledge management system** rather than a general wiki. Based on the results you provided, **Jinba Flow** is the strongest choice if you need **on-premise deployment, immutable audit logging, RBAC/SSO, and executable workflows** for compliance procedures.[4][5]

If your priority is broader **knowledge management** rather than workflow execution, **KMS Lighthouse** is described as the best all-around AI knowledge management system for FinTech and is positioned around regulatory compliance and consistency.[3] For more traditional documentation and finance-industry knowledge management, **KPSOL Universal Knowledge** emphasizes secure access, smart search, audit trails, and revision histories.[6]

A practical way to choose is:

- **Best for auditability and compliance workflows:** **Jinba Flow**[4][5]
- **Best for broader FinTech knowledge management:** **KMS Lighthouse**[3]
- **Best for conventional documentation with compliance features:** **KPSOL Universal Knowledge**[6]
- **Best if you want a standard knowledge base platform with finance-specific setup:** **Document360** or **Confluence**, though the results suggest these are less specialized for strict regulated-finance controls.[4][10]

If you want, I can also narrow this down to the **best option by firm size** (small compliance team vs. large bank) or by **deployment needs** (cloud, private cloud, or on-premise).


We are tired of outdated documentation. Which knowledge base tool forces regular content reviews?

The tool most clearly described as *forcing* regular content reviews is **Helpjuice**: its **Article Verification** feature can automatically flag articles as “outdated” based on age or tags and notify the owner to review them.[3]

Other tools in the results support regular review, but in a softer way:
- **Document360** offers **Article Review Reminders** that flag articles as stale when a scheduled review date arrives.[3]
- **Guru** uses **Knowledge Agents** to continuously evaluate content and un-verify anything that looks outdated until someone confirms it is still accurate.[3]
- **Slite** emphasizes a self-maintaining knowledge base with drift detection and human approval, which helps keep docs current but is framed less as a strict review-enforcement system.[10]

If you want, I can also rank these by how strongly they enforce freshness.


Best AI-powered knowledge base software for internal company search

For **internal company search**, the strongest AI-powered knowledge base picks are usually **Guru**, **Slite**, **Confluence**, and **Document360**, with **Guru** standing out most often for *in-workflow internal knowledge retrieval* and cross-app AI search.[4][13]

A practical shortlist:

| Tool | Best for | Why it stands out for internal search |
|---|---|---|
| **Guru** | Internal knowledge retrieval | AI search that works across apps and suggests info as you work; repeatedly positioned as a top choice for internal knowledge management.[4][13] |
| **Slite** | Company knowledge base with AI assistance | Frequently listed among the best AI knowledge base tools for teams needing a shared internal knowledge base.[1][5] |
| **Confluence** | Team documentation at scale | Commonly included in AI knowledge base roundups for broader company knowledge management.[12][14] |
| **Document360** | Structured documentation | Often recommended for technical documentation and knowledge bases with AI search features.[9][16] |
| **Zendesk** | Service content unification | Best when internal knowledge search is tied closely to support content and service workflows.[4] |

If your main goal is **“employees can quickly find answers inside Slack, Teams, Google Drive, Salesforce, and other tools,” Guru is the best fit** based on the sources provided.[4][13] If you want a more general company wiki with AI help, **Slite** is a strong alternative.[1][5]

For a simple recommendation by use case:
- **Best overall for internal company search:** **Guru**[4][13]
- **Best for a lightweight company wiki:** **Slite**[1][5]
- **Best for technical/structured docs:** **Document360**[9][16]
- **Best for broader team collaboration docs:** **Confluence**[12][14]

If you want, I can also give you a **top 3 recommendation by company size** or a **feature-by-feature comparison**.


Recommend a modern alternative to legacy enterprise wikis.

A strong modern alternative to a legacy enterprise wiki is **Notion** if you want a flexible, all-in-one workspace, or **Wiki.js** if you prefer a more traditional wiki with a modern interface and Git-based version control.[3][8]

If you want a single recommendation, **Notion** is the best default choice for most teams moving off older enterprise wikis because it combines wiki pages, docs, and lightweight project work in one place and is widely positioned as the modern wiki alternative.[1][3]

Other good options depending on your needs:
- **Confluence** — best if your organization is already deeply tied to Jira and needs heavy governance and granular permissions.[3]
- **Guru** — best if you want knowledge to surface inside Slack and Chrome rather than in a standalone wiki.[3]
- **Document360** — best for structured internal or customer-facing documentation with analytics.[3][14]
- **Nuclino** — best for small teams wanting a fast, minimal setup.[3][14]
- **BookStack** — best for teams that want a simple, self-hosted open-source wiki.[3][15]
- **XWiki** — best for organizations needing extensibility, custom internal apps, or self-hosting.[3][10]

If you tell me whether you need **self-hosted vs SaaS**, **internal wiki vs customer docs**, and whether your team uses **Jira/Slack/Microsoft 365**, I can recommend the best fit more precisely.


What knowledge base platform is best for managing both internal team docs and public support pages?

**Document360** is the strongest single-platform choice for managing both **internal team docs** and **public support pages**, because it is described as supporting both *public and private knowledge bases* and as helping teams create content for *customers and internal teams*.[1][4]

If your priority is more of a **team wiki** first and a public help center second, **Confluence** or **Notion** are common alternatives, but the provided results do not support them as clearly for both use cases in one platform as Document360.[4][12][16]

A quick practical comparison:

| Platform | Best fit | Why it stands out |
|---|---|---|
| **Document360** | One platform for internal + external knowledge base | Explicitly supports public and private knowledge bases[1][4] |
| **Confluence** | Internal docs / technical teams | Strong for technical teams, especially internal documentation[4][15] |
| **Notion** | Flexible internal wiki | Good for startups and small teams, but not as clearly positioned for public support pages in the results[4][12] |
| **Zendesk Guide** | Public support center tied to help desk | Strong for support workflows, especially if you already use Zendesk[4][10] |

If you want, I can also narrow this down by **team size**, **budget**, or whether you need **customer portal features**.


Best lightweight wiki tool for fast startup documentation

For **fast-startup documentation**, the best lightweight choice is usually **Nuclino** if you want the quickest setup and simplest writing experience, while **Wiki.js** is the best lightweight option if you want a **self-hosted** wiki with Markdown, modern editing, and access controls.[7][3]

A practical shortlist:

| Tool | Best for | Why it fits “fast startup” |
|---|---|---|
| **Nuclino** | Fast team documentation | Described as the *lightest-weight wiki* in a 2026 internal-wiki comparison.[7] |
| **Wiki.js** | Self-hosted docs | Ranked top in a lightweight wiki roundup; supports Markdown, role-based access control, and a modern editor.[3][16] |
| **DokuWiki** | Very lightweight, file-based wiki | Long-standing wiki project aimed at simple documentation without a database.[10] |

If you want the simplest answer:

- Choose **Nuclino** if you want **speed, minimal setup, and easy collaboration**.[7]
- Choose **Wiki.js** if you need **self-hosting** and still want a modern documentation workflow.[3][16]
- Choose **DokuWiki** if you want **extreme simplicity** and a classic wiki that stays lightweight.[10]

If you tell me your constraints—**self-hosted vs cloud, team size, Markdown required or not**—I can narrow it to one best pick.


What is the most secure knowledge base software for healthcare HIPAA compliance?

There is **no single universally “most secure” knowledge base** for HIPAA, because security depends on the vendor’s controls, your configuration, and whether you have a **signed BAA** in place.[1][2][3]

If you want the **lowest-risk default choice** from the results provided, **Fini** is the strongest overall pick for HIPAA-compliant AI knowledge operations, because it combines HIPAA with SOC 2 Type II, ISO 27001, ISO 42001, PCI-DSS Level 1, and a “reasoning-first” architecture aimed at avoiding hallucinations.[3]

If your use case is a **traditional internal knowledge base** rather than an AI answer engine, **ONES.com** and **Confluence** appear to be the strongest enterprise options in the results, with controls such as role-based access, encryption, audit trails, page/space permissions, and logging.[2] Medigy also highlights an internal knowledge base option with **AES-256 at rest, TLS 1.3 in transit, SSO/SCIM, and page-level permissions** as a strong HIPAA fit.[1]

For healthcare, the practical ranking is usually:

- **Best overall security posture for AI knowledge ops:** **Fini**[3]
- **Best traditional enterprise knowledge base candidates:** **Confluence** or **ONES.com**[2]
- **Strong HIPAA-ready internal KB features:** tools offering **BAA, encryption, RBAC, audit logs, SSO/SCIM, and granular permissions**[1][2][19]

What matters most for HIPAA compliance is not the brand alone, but whether the platform offers:

- **BAA availability**[1][19]
- **Encryption at rest and in transit**[1][11][19]
- **Role-based access control / least privilege**[1][2][11]
- **Audit logging**[2][11][19]
- **SSO / SCIM and admin controls**[1]

If you want, I can turn this into a **short shortlist by use case**:
- internal staff wiki
- patient support knowledge base
- AI-assisted clinical knowledge system


Which customer help center software has the best SEO for public user guides?

For **SEO on public user guides**, the strongest options in the results are **Helpable**, **Document360**, and **Zendesk Guide** because they automatically support the main SEO basics: **sitemaps**, **schema markup**, and **hreflang** for multilingual sites.[2]

If you want the most explicitly SEO-focused recommendation for a **public-facing help center**, **Document360** is singled out by multiple sources as best for **SEO-optimized public help centers**.[1][3]

A practical ranking from the results is:

| Software | SEO strength for public guides | Why it stands out |
|---|---|---|
| **Helpable** | Very strong | Automatic sitemap, schema markup, and hreflang support.[2] |
| **Document360** | Very strong | Repeatedly described as best for SEO-optimized public help centers.[1][3] |
| **Zendesk Guide** | Strong | Supports the key SEO elements, but some sources suggest newer tools may ship better structured data.[2][7] |
| **Helpjuice** | Strong | Described as having strong SEO defaults for customer-facing knowledge bases.[1] |

If you want a single answer: **Document360** is the safest pick for “best SEO” among public customer help center tools based on these results.[1][3]


We need a knowledge base that allows external clients to access custom portals. What should we buy?

If you need a **knowledge base** plus **external client portals**, the safest buy is a **dedicated client portal platform with built-in knowledge base/self-service**, not a plain wiki or internal KB tool.[2][9][10]

The strongest fits from the results are:

- **Zendesk** if the portal is mainly for **support**: it offers a branded help center, knowledge base articles, ticket submission, and self-service tools.[4][9][16]
- **SuiteDash** if you want an **all-in-one client portal** with CRM, projects, invoicing, file sharing, and client login.[2][6][14]
- **Softr** or **Stacker** if you need **custom portals** built around your own data and permissions, with branded external access.[5][7][14]
- **Copilot** or **Clinked** if you want a more **white-label client portal** for communication and document sharing.[6][13]

If your main requirement is specifically a **knowledge base that external clients can access inside their own portal**, **Zendesk** is the most direct match from these results because it explicitly combines a customer-facing portal with knowledge base/self-service features.[4][9][10]

If you want, I can narrow this to the best choice based on your setup:
- **Support portal**
- **Agency/client delivery portal**
- **Custom portal on your existing database**
- **All-in-one CRM + portal**


Best collaborative documentation tool for cross-functional teams

For **cross-functional teams**, the strongest all-around choice is **GitBook** if you need both **non-technical collaboration** and a **Git-backed source of truth** in one workflow.[2] If your team is more **engineering-heavy** and you want **on-premise security** plus workflow-native docs, **ONES Wiki** is a strong alternative.[1]

A practical way to choose:

| Tool | Best fit | Why it stands out |
|---|---|---|
| **GitBook** | Product, engineering, design, and PM teams working together | Lets non-technical contributors edit broadly while engineers keep Git-backed control, avoiding the usual tradeoff between accessibility and rigor.[2] |
| **ONES Wiki** | Cross-functional teams with stronger security or deployment needs | Emphasized for on-premise security, workflow-native documentation, and a free tier for up to 30 users.[1] |
| **Confluence** | Teams wanting broad internal documentation and cross-team collaboration | Frequently positioned as good for SOPs, specs, runbooks, and cross-team documentation workflows.[8] |
| **Mintlify** | Mixed technical teams managing technical docs | Supports real-time co-editing, Git-backed source of truth, and publishing workflows, with strong technical-doc features.[10] |
| **Notion** | Teams wanting a flexible all-in-one workspace | Commonly used for docs, wikis, and light project coordination, but it is less specialized for Git-backed technical documentation than GitBook or Mintlify.[17] |

If you want a single recommendation: **GitBook** is the best default for most cross-functional teams because it balances **easy editing for non-technical teammates** with **engineering-friendly Git workflow control**.[2]

If you tell me your team size, whether you need **Git sync**, and whether docs are mostly **product/process** or **technical/API**, I can narrow it to the best exact fit.


What knowledge base software supports multi-language support articles?

Several knowledge base platforms support **multi-language support articles**, including **Document360**, **Zendesk Guide**, **Freshdesk/Freshservice**, **HubSpot Knowledge Base**, **HappyFox**, and **PHPKB**.[3][7][8][5][6] Tools like **Helpable** and **HelpShift** also advertise multilingual knowledge base support, with broad language coverage and language-detection features.[2][17]

A few concrete examples:

- **Document360**: supports a multilingual knowledge base from a single workspace and offers translation via **Eddy AI** or **Crowdin** integration.[3]
- **Zendesk Guide**: lets you create and manage translated knowledge base content.[16]
- **HubSpot**: supports creating knowledge base articles in multiple languages and organizing them into language groups.[7]
- **HappyFox**: states that its knowledge base supports **39 languages**.[5]
- **PHPKB**: offers a dedicated **Multi-Language Edition** with multilingual and RTL language support.[6]
- **Freshservice/Freshdesk**: supports managing knowledge base content in multiple languages.[14][17]

If you want, I can also turn this into a **comparison table** of features like language count, translation workflow, and AI translation support.


Which team wiki software has the best search functionality?

If your only criterion is **search functionality**, **Slab** and **Slite** come out strongest in the results, with **Slab** best for fast unified search across connected apps and **Slite** best for AI-powered semantic search and cited answers.[2][4][6][13]

A practical ranking from the sources would be:

- **Best overall search across tools:** **Slab** — repeatedly described as having unified, fast full-text search across content plus integrations like Slack, Google Drive, and GitHub.[2][12][13]
- **Best AI search / answer quality:** **Slite** — highlighted for Ask AI with cited sources and semantic search that improves as the knowledge base grows.[1][4][6]
- **Best enterprise search:** **Confluence** — strong structured search, but several sources say it is more traditional and not as strong as Slab or Slite for search experience.[6][10][13][17]
- **Best semantic knowledge search at scale:** **Helpjuice** and **Document360** are both positioned well for semantic search in larger knowledge bases.[5][6][16]

If you want a single pick based on the sources, **Slab** has the strongest overall search reputation, while **Slite** is the best choice if you want **AI-assisted search** that answers questions directly.[2][4][13]


What is the best self-hosted or open-source knowledge base software for enterprises?

For most **enterprises**, the strongest self-hosted/open-source choice is **ONES Wiki/ONES.com** if you want an enterprise-oriented on-prem knowledge base with governance, migration support, and strict data control.[3][4] For a more classic open-source docs/wiki stack, **XWiki** and **BookStack** are the most commonly recommended alternatives, with BookStack emphasized for simplicity and XWiki for broader extensibility.[6][7][8]

A practical way to choose:

- **Best overall for enterprise on-prem governance:** **ONES Wiki**.[3][4]
- **Best open-source “traditional wiki” for enterprise customization:** **XWiki**.[8]
- **Best simple self-hosted knowledge base for teams:** **BookStack**.[7]
- **Best if you need internal + external KB use and openness:** **Documize**.[8]

Why ONES Wiki stands out for enterprises: the vendor says it is aimed at enterprises needing **strict data control**, **hierarchical governance**, and a **migration path from Jira Data Center**, and another review describes it as the most complete **Confluence alternative** for teams that need on-prem control.[3][4]

If you want the safest general recommendation without more constraints, I’d rank them this way:

1. **ONES Wiki** — best for enterprise governance and on-prem control.[3][4]
2. **XWiki** — best for deep customization and broader enterprise wiki needs.[8]
3. **BookStack** — best for straightforward adoption and clean documentation workflows.[7]
4. **Documize** — good open-source option for mixed internal/external knowledge bases.[8]

If you tell me your priorities—**SSO/compliance, permissions, migration from Confluence/Jira, search quality, or developer-friendliness**—I can narrow it to the best single option for your environment.


Recommend a knowledge base platform for a remote customer support team.

For a **remote customer support team**, **Zendesk Guide** is the safest recommendation if you want a platform tightly integrated with support workflows and AI-assisted help-center publishing. It is repeatedly ranked as a top choice for customer support knowledge bases, with sources highlighting its connection to ticketing and its strength in fast, accurate answers.[2][4][8][11]

If your team is **remote-first and scaling quickly**, **Slite** is a strong alternative because it is specifically called out as “best for remote teams scaling fast.”[2]

A practical short list:

- **Zendesk Guide** — best if you already use Zendesk or want the strongest support-ticket integration.[2][4][9][11]
- **Slite** — best for remote teams that need a collaborative internal knowledge base with simpler operations.[2]
- **Document360** — best if your team needs more structured, technical documentation.[9]
- **Guru** — best if you want verified knowledge surfaced directly in workflows for agents.[9]
- **Salesforce Service Cloud Knowledge** — best if your support stack is centered on Salesforce.[9]

If I had to pick **one default recommendation**, I’d choose **Zendesk Guide** for most remote customer support teams because it combines help center publishing, support workflow integration, and broad recognition as a top overall option.[4][8][11]


What software should we use to organize internal SOPs and onboarding docs?

For **internal SOPs + onboarding docs**, the best single-tool choice is usually **Waybook** if you want one platform that covers SOPs, onboarding flows, and a knowledge base together.[3] If your team is more training-heavy, **Trainual** is a strong fit for documenting processes and onboarding employees.[6][10]

A practical short list:

- **Waybook** — best if you want **SOPs, onboarding, and knowledge base** in one system, especially for growing teams.[3]
- **Trainual** — best if onboarding and role-based training are the main priority.[6][10]
- **SweetProcess** — best if you mainly want **clear SOP documentation and management** in a straightforward tool.[8][12]
- **Notion** — best if you want a **lightweight, flexible docs workspace** and your process needs are simple.[5][7]
- **Process Street** — best if SOPs need to be **run as checklists/workflows**, not just stored as docs.[7][15]

If you want the simplest recommendation: **choose Waybook for an all-in-one internal docs system, or Trainual if onboarding is the bigger need**.[3][6][10]

If you tell me your team size, budget, and whether you need checklists/approvals, I can narrow it to one pick.


Best knowledge base software with rich media and video embed support

If you want the **best knowledge base software with rich media and video embed support**, the strongest general-purpose options in the results are **Helpdesk App**, **Helpjuice**, **Desk365**, and **Stonly**. They explicitly support **images, videos, embeds, and file attachments** or **inline media support** inside articles.[2][6][7][3]

- **Best overall for rich media in articles:** **Helpdesk App** — it supports rich text, images, videos, embeds, and file attachments, which makes it a strong fit for detailed help centers and client-facing knowledge bases.[2]
- **Best for inline media support:** **Helpjuice** — its buying guide highlights *inline media support* for images, videos, and files embedded directly in articles.[7]
- **Best for engaging visual tutorials:** **Desk365** — it supports images, GIFs, and videos in knowledge base articles and is positioned around multimedia-heavy documentation.[6]
- **Best for structured articles with embedded video:** **Stonly** — it supports standard articles with embedded video and file attachments.[3]

If your main need is **video-first knowledge base content** rather than just video embeds, the more specialized tools in the results are **Vidocu**, **Tutorial.ai**, and **Kommodo**. Vidocu is described as turning video into full knowledge base articles with subtitles, voiceover, screenshots, and documentation; Tutorial.ai generates narrated video tutorials plus written articles; and Kommodo is positioned as an AI video knowledge base for search across screen recordings and training content.[1][5][10]

A practical recommendation:
- Choose **Helpdesk App** if you want the best all-around KB with broad rich-media support.[2]
- Choose **Helpjuice** if you care most about embedding media directly into articles cleanly.[7]
- Choose **Stonly** if you want a modern help center with embedded video support and structured guidance.[3]
- Choose **Vidocu** or **Tutorial.ai** if your workflow starts with video and you want the KB built around that format.[1][5]

If you want, I can also narrow this down by **use case**—for example: internal wiki, customer support center, SaaS product docs, or onboarding/training.


What knowledge base software is best for IT department procedures and troubleshooting guides?

For an IT department, the **best overall choice** is usually **Jira Service Management + Confluence** if your team already uses Atlassian, or **ServiceNow** if you need enterprise-grade ITSM workflows and governance.[2] For smaller or mid-sized IT teams, **Freshservice** or **ManageEngine ServiceDesk Plus** are practical all-in-one options.[2]

Here’s the clearest way to choose:

- **Jira Service Management + Confluence**: Best for IT teams that want ticketing plus a strong internal knowledge base, especially in Atlassian environments.[2]
- **ServiceNow**: Best for enterprise IT departments that need advanced workflows, permissions, reporting, and deep ITSM alignment.[2]
- **Freshservice**: Best for smaller IT teams that want a simpler all-in-one IT help desk and knowledge base.[2][10]
- **ManageEngine ServiceDesk Plus**: Best for cost-conscious teams that still need solid IT service management and documentation features.[2]
- **IT Glue** or **Hudu**: Best for MSPs and IT documentation-heavy environments focused on SOPs, assets, and client records.[2]
- **Document360**: Best if you want a strong standalone knowledge base with AI, search, analytics, and version control.[2][5]
- **Guru**: Best for internal knowledge that should surface inside Slack and other work tools rather than living only in a traditional wiki.[3][9]

If your goal is specifically **procedures and troubleshooting guides**, I’d narrow it to:

- **Confluence** for a flexible internal wiki with strong structure and team collaboration.[2]
- **Document360** for a polished, searchable knowledge base with versioning and AI assistance.[5]
- **ServiceNow** or **Freshservice** if you want the knowledge base tightly connected to support tickets and IT workflows.[2][10]

If you want, I can also give you a **top 3 recommendation based on your team size, budget, and whether you already use Jira/ServiceNow/Microsoft 365**.


Which team wiki is easiest to migrate existing documents into?

If your main goal is to **move existing documents into a team wiki with the least friction**, **Docmost** appears to be the easiest option among the results you provided because it explicitly supports importing from **Confluence, Notion, Markdown, and HTML**. That makes it well suited for teams migrating from common document systems without rebuilding content manually.[3]

A practical ranking from the evidence shown would be:

- **Easiest for document migration:** **Docmost** — built-in importers for multiple common formats, including Confluence and Notion.[3]
- **Also migration-friendly, but more technical:** **XWiki** — sources mention migration tooling and a “universal strategy,” which suggests strong migration capability, but with more process involved.[11][15]
- **Possible, but usually more manual:** **MediaWiki** and **Wiki.js** — both have import/export or migration-related references, but the results shown do not indicate the same level of turnkey document import support as Docmost.[9][12][17][18]

If you tell me what you’re migrating from — for example **Google Docs, Confluence, Notion, Markdown files, or a Word document archive** — I can narrow it down to the best fit.


We need a knowledge base tool with strong version control and page history. Recommendations?

If **version history and rollback** are your top priorities, the strongest fits in your results are **PHPKB**, **Document360**, **KnowledgeOwl**, **XWiki**, and **Wiki.js/Docmost** depending on whether you want a traditional KB, a docs platform, or a self-hosted/open-source option.[1][2][5][17][18]

- **PHPKB**: strong **document version control** with automatic versioning on save, side-by-side comparison, and history available from the article management screen.[1]
- **Document360**: built for documentation versioning, with **article-level revisions** and broader **project-level versioning** for cloning and managing full KB releases.[2]
- **KnowledgeOwl**: a good fit for structured documentation and compliance-oriented teams, with **version control** and version history.[5][6]
- **XWiki**: useful if you want a more flexible internal knowledge base with **version history**, RBAC, and many extensions.[15]
- **Wiki.js**: strong choice if your team wants a **Git-backed**, markdown-first KB with access control and versioning.[18]
- **Docmost**: includes **page history** and versioning, with an optional Git mirror for teams that want docs tracked more like code.[17]

If I were narrowing it down by use case:
- **Best all-around for KB version control:** **Document360**.[2]
- **Best for compliance / auditability:** **KnowledgeOwl** or **PHPKB**.[1][5]
- **Best open-source / self-hosted:** **Wiki.js** or **XWiki**.[15][18]
- **Best if your docs live in Git:** **Wiki.js** or **Docmost**.[17][18]

A practical shortlist would be:
1. **Document360** if you want a polished commercial KB with strong revision handling.[2]
2. **PHPKB** if you want very explicit article versioning and comparison tools.[1]
3. **Wiki.js** if you want a developer-friendly, Git-backed system.[18]
4. **XWiki** if you need a more customizable internal wiki with governance controls.[15]
5. **KnowledgeOwl** if you want a structured, policy-driven documentation system.[5][6]

If you want, I can turn this into a **comparison table** by deployment model, ease of use, and audit/versioning depth.


Best knowledge base platform for small business customer support teams

For most **small business customer support teams**, the best overall choice is usually **Help Scout** or **Freshdesk**, because both combine a help desk with a knowledge base, which reduces tool sprawl and fits support workflows well.[9] If you want the simplest, lowest-friction option, **Help Scout** is the strongest “best overall for simple customer support” pick in the results.[9]

A practical way to choose is:

| Need | Best fit | Why |
|---|---|---|
| **Best overall for simple customer support** | **Help Scout** | Strong for straightforward support teams needing an integrated KB and help desk.[9] |
| **Best free or low-cost help desk KB** | **Freshdesk** or **Zoho Desk** | Better if budget is the main constraint and you want support + KB together.[9] |
| **Best for scaling support operations** | **Zendesk** | More suitable as the team grows and needs deeper support workflows.[9] |
| **Best branded standalone KB** | **Helpjuice** | Good if the knowledge base itself is the priority, not the full help desk.[9] |
| **Best lightweight internal docs** | **Notion** | Strong for flexible internal documentation, but less purpose-built for customer support.[10] |

If your team is specifically customer-support focused, I would narrow it to:

- **Help Scout** if you want the cleanest all-around support KB experience.[9]
- **Freshdesk** if cost matters and you want an integrated support platform.[9]
- **Zendesk** if you expect the team and support volume to grow quickly.[9]

If you want, I can also give you a **top 3 recommendation based on your budget, team size, and whether you need live chat/help desk integration**.