What is the best knowledge base software for a 50-person company?

For a 50-person company, the best knowledge base software depends on your specific workflow, but **Notion** is the best overall recommendation for most companies of this size.

Here are the top options based on primary use cases:

*   **Notion (Best Overall):** Highly flexible, user-friendly, and combines internal wikis, project management, and docs. Excellent for cross-departmental collaboration (HR, marketing, product).
*   **Confluence (Best for Tech/Engineering Teams):** The industry standard if your team already uses Jira or the Atlassian ecosystem. Powerful for technical documentation, though it has a steeper learning curve.
*   **Guru (Best for Sales, Support, & Fast Retrieval):** Uses a browser extension and AI search to deliver context-specific answers directly inside tools like Slack, Salesforce, and Gmail without switching tabs.
*   **Slite (Best for Simplicity & Async Work):** A clean, lightweight alternative to Notion focused purely on structured internal docs and team updates.

**Summary Recommendation:** Choose **Notion** for general use, **Confluence** if you rely heavily on Jira, or **Guru** if your teams need quick answers while working in customer-facing tools.


Best internal wiki for engineering and product teams

Here are the best internal wikis for engineering and product teams, categorized by workflow:

### 1. **Notion** *(Best Overall)*
* **Best for:** Cross-functional collaboration, product specs, and roadmaps.
* **Key Features:** Highly flexible, supports Markdown, embeds Figma/GitHub/Loom, and links docs to databases.
* **Drawback:** Can become disorganized without strict workspace governance.

### 2. **Confluence** *(Best for Jira/Atlassian Ecosystems)*
* **Best for:** Enterprise engineering teams and heavy Jira users.
* **Key Features:** Deepest integration with Jira/Bitbucket, enterprise-grade permissioning, and standardized templates.
* **Drawback:** UI can feel bloated and slow compared to modern alternatives.

### 3. **GitBook** *(Best for Code-First & Developer Teams)*
* **Best for:** Technical documentation that lives close to the codebase.
* **Key Features:** Markdown-native, syncs directly with GitHub/GitLab, supports version control and pull requests for documentation.
* **Drawback:** Less suited for non-technical product management tasks.

### 4. **Slab** *(Best for Fast Search & Knowledge Integration)*
* **Best for:** Teams wanting a fast, modern wiki that pulls data from existing tools.
* **Key Features:** Excellent search, clean editor, and "Context Controller" that embeds live data from GitHub, Figma, Linear, and Jira.
* **Drawback:** Fewer database/project management features than Notion.

---

### **Quick Recommendation:**
* Pick **Notion** if you want an all-in-one space for product specs, wikis, and light task management.
* Pick **Confluence** if your team relies heavily on Jira.
* Pick **GitBook** if your engineers want docs synced to GitHub via Markdown.


We're a 30 person startup and team knowledge is scattered across Google Docs and Slack. What knowledge base should we buy?

For a 30-person startup moving off scattered Google Docs and Slack threads, **Notion** is the best overall choice, but the right pick depends on how much effort you want to spend migrating:

### 1. Best Overall: **Notion**
* **Why it fits:** It's the startup standard. It can fully replace Google Docs, organizes knowledge via internal wikis, and integrates well with Slack. Notion AI also makes searching across your workspace easy.
* **Best for:** Startups that want a flexible, single source of truth for both documentation and light project management.

### 2. Best for Quick Adoption: **Slite**
* **Why it fits:** Built specifically for modern teams struggling with doc sprawl. It has a cleaner, less overwhelmed structure than Notion, and its AI assistant ("Ask AI") accurately answers questions based on your existing docs and Slack channels.
* **Best for:** Teams that want a straightforward, clean wiki without spending weeks designing templates.

### 3. Best for Zero-Migration / Capture in Slack: **Guru**
* **Why it fits:** Instead of forcing you to move every Google Doc immediately, Guru works as a browser extension and Slack bot that captures and verifies information directly where you work. You can turn a Slack message into a verified knowledge card in two clicks.
* **Best for:** Teams that want to curate knowledge *without* doing a massive manual migration.

---

### Recommendation:
* Choose **Notion** if you want to rebuild your company wiki from the ground up for the long term.
* Choose **Guru** or **Slite** if you want fast setup, low maintenance, and immediate AI search across your current Google Docs and Slack history.


Recommend a customer-facing knowledge base tool for product documentation.

Here are the top customer-facing knowledge base tools for product documentation, based on specific needs:

* **Document360** *(Best Overall for SaaS)*: Purpose-built for product documentation with strong version control, localization, built-in SEO tools, and detailed analytics.
* **GitBook** *(Best for Technical/Developer Products)*: Ideal for technical docs and API guides, featuring Markdown support, GitHub synchronization, and a clean UI.
* **Intercom Articles** *(Best for In-App Contextual Help)*: Best if you want to serve documentation directly inside your Web/App interface via an interactive chat widget.
* **Zendesk Guide** *(Best for Integrated Support Ticketing)*: Excellent if you need your documentation to seamlessly tie into a larger customer service and ticketing ecosystem.

**Top Recommendation:** Go with **Document360** for standard SaaS product documentation, or **GitBook** if your users/products are developer-focused.


affordable knowledge base software for small business

Here are the best affordable knowledge base software options for small businesses, categorized by use case:

### **Best for Internal Team Wikis**
*   **Notion**
    *   **Price:** Free plan available; paid plans start at **$8/user/month**.
    *   **Best For:** All-in-one workspaces, company wikis, and SOPs. Highly customizable and easy to use.
*   **Slite**
    *   **Price:** Free plan available; paid plans start at **$8/user/month**.
    *   **Best For:** Clean, modern internal documentation with built-in AI search to answer employee questions quickly.

### **Best for Customer Support (Public Help Center)**
*   **Freshdesk**
    *   **Price:** **Free** plan includes a basic public knowledge base; paid plans start at **$15/agent/month**.
    *   **Best For:** Small businesses needing a combined help desk ticket system and public FAQ/help center.
*   **HelpDocs**
    *   **Price:** Starts at **$46/month** (flat rate for up to 5 team accounts).
    *   **Best For:** A dedicated, easy-to-style customer self-service knowledge base without per-user pricing bloat.

### **Best for Quick Access & Workflow Integration**
*   **Guru**
    *   **Price:** Free plan available (up to 3 users); paid plans start at **$10/user/month**.
    *   **Best For:** Capturing information on the fly via a browser extension that integrates with Slack, Teams, and CRMs.

---

### **Quick Recommendation:**
*   **Choose Notion** if you need cheap, internal documentation for your team.
*   **Choose Freshdesk** if you need a free/cheap customer-facing help center.


What knowledge base tools do growing software companies actually use?

Growing software companies typically use tools split by purpose: **Internal Wikis** (for employees), **Developer Docs** (for technical users), and **Customer Help Centers** (for end-users).

Here are the most common tools actually used today:

### 1. Internal Knowledge Bases & Wikis
*   **Notion:** The most popular choice for seed-to-Series B startups. Used for company handbooks, product specs, and cross-team documentation due to its flexibility.
*   **Confluence:** The standard for mid-to-large companies, especially those deeply integrated into Jira and the Atlassian ecosystem.
*   **Slite / Coda:** Popular alternatives to Notion, focused specifically on clean documentation and structured team workflows.

### 2. Developer & API Documentation (External Technical Docs)
*   **Mintlify:** The fastest-growing tool for modern tech startups. Offers beautifully designed out-of-the-box API and code docs.
*   **GitBook:** A long-time industry standard for technical products and developer documentation.
*   **Docusaurus:** A free, open-source framework (built by Meta) heavily used by engineering teams who prefer writing docs in Markdown directly in their code repositories.

### 3. Customer Help Centers & Support
*   **Intercom Knowledge Hub / Zendesk Guide:** Used when companies want their knowledge base natively tied to their live chat and customer support ticketing system.
*   **Help Scout:** Popular among mid-stage companies looking for a simpler, modern customer support and help center platform.

### 4. AI-Powered Internal Search
*   **Glean:** Very popular among fast-growing scale-ups. It connects all internal tools (Notion, Slack, Google Drive, Jira) into a single AI search engine.
*   **Guru:** Embeds bite-sized internal knowledge into employee workflows via browser extensions and Slack integration.


Best internal knowledge management tool for remote teams

The best overall internal knowledge management tool for remote teams is **Notion**. It offers an intuitive, highly customizable workspace that combines wikis, docs, and project management into a single source of truth.

Here are the top recommendations based on specific team needs:

*   **Best Overall:** **Notion** – Extremely flexible, great UX, and scalable for company wikis, onboarding guides, and documentation.
*   **Best for Engineering & Technical Teams:** **Confluence** – Integrates seamlessly with Jira, Bitbucket, and developer workflows.
*   **Best for Real-Time Workflow Integration:** **Guru** – Uses a browser extension and AI to deliver verified knowledge directly inside Slack, MS Teams, or your browser without context switching.
*   **Best for Async-First Teams:** **Slite** – Built specifically for remote teams with a focus on simple documentation, decision-logging, and async discussions.
*   **Best for Data-Heavy & Interactive Docs:** **Coda** – Combines documents and spreadsheets with powerful automation building.

**Recommendation:** Choose **Notion** for general use, **Confluence** if you rely heavily on Jira, or **Guru** if you want fast, micro-knowledge access inside existing chat tools.


Which documentation platform is best for developer APIs and technical specs?

The top platform depends on your workflow, but the current industry leaders are:

* **Mintlify** (*Best Overall / Modern Code-First*): Highly popular with developers. It integrates directly with GitHub, auto-generates docs from your code/OpenAPI specs, and offers a fast, modern UI out of the box.
* **ReadMe** (*Best for Interactive API Hubs*): Excellent for API-first products. It offers an interactive "try-it-out" API explorer, developer analytics, and automatic SDK generation.
* **Redocly** (*Best for OpenAPI/Swagger Standards*): Ideal for enterprise API teams needing strict OpenAPI validation, custom workflows, and high-performance rendering.
* **GitBook** (*Best for Mixed Specs & Docs*): Great for combining API references with general technical specs, product architecture, and internal team documentation.
* **Docusaurus** (*Best Free / Open-Source*): Built by Meta, this is the top self-hosted option if you want full control over your docs using React and Markdown.

**Recommendation:** Choose **Mintlify** for the modern developer experience or **ReadMe** if you need a turn-key interactive API developer portal.


We need a company wiki to store standard operating procedures. What software should we get?

Here are the top software options for a company SOP wiki, categorized by your team’s specific needs:

*   **Notion** *(Best Overall)*: Highly flexible, modern, and easy to use. Great for creating clean, database-driven SOPs for small to mid-sized teams.
*   **Confluence** *(Best for Tech & Engineering Teams)*: The industry standard for enterprise documentation, especially if your team already uses Jira or Atlassian products.
*   **Guru** *(Best for Fast Access & Verification)*: Excellent for SOPs because it uses a browser extension to surface relevant procedures inside the tools your team is already using (like Slack or Gmail). It also includes built-in verification workflows to keep SOPs up to date.
*   **Slite** *(Best for Simplicity)*: A streamlined, distraction-free tool designed specifically for company handbooks and SOPs with built-in AI search.
*   **BookStack** *(Best Free / Open-Source)*: A free, self-hosted option organized strictly like a library (Books > Chapters > Pages), making it ideal for structured SOPs if you have IT resources to host it.

### Quick Recommendation:
* Choose **Notion** for general business use and ease of adoption.
* Choose **Confluence** if you are a software or IT-heavy company.
* Choose **Guru** if you want staff to quickly search SOPs without leaving their daily workflow.


Top customer self-service help center platforms

Here are the top customer self-service help center platforms:

1. **Zendesk (Zendesk Guide)**
   * **Best for:** Scalable, enterprise-grade help centers.
   * **Key Strengths:** AI-powered answer bots, deep ticket integration, advanced analytics, and extensive customization.

2. **Document360**
   * **Best for:** Dedicated, content-heavy knowledge bases (SaaS and tech).
   * **Key Strengths:** Excellent Markdown/WYSIWYG editor, version control, powerful search, and user permission management.

3. **Freshdesk (by Freshworks)**
   * **Best for:** Small-to-medium businesses wanting an easy-to-use, budget-friendly solution.
   * **Key Strengths:** Quick setup, multi-channel support integration, and a generous free tier.

4. **Intercom**
   * **Best for:** Modern, in-app product help and proactive customer messaging.
   * **Key Strengths:** Seamless integration between chat widgets and help articles, AI Fin bot capabilities, and proactive pop-ups.

5. **Helpjuice**
   * **Best for:** Pure-play knowledge management focused on fast, Google-like search.
   * **Key Strengths:** Extremely fast search engine, free customization design services, and detailed article analytics.

6. **HubSpot Service Hub**
   * **Best for:** Companies seeking a unified CRM, marketing, and support ecosystem.
   * **Key Strengths:** Seamless data flow with sales/marketing teams, built-in feedback surveys, and strong reporting.

7. **Salesforce Service Cloud**
   * **Best for:** Large enterprises already using Salesforce.
   * **Key Strengths:** Unmatched data integration, complex workflow automation, and AI features (Einstein).


What knowledge base software integrates well with support ticketing platforms?

The best knowledge base software for support ticketing platforms falls into two main categories: **all-in-one suites** with native knowledge bases and **standalone knowledge base software** that integrate with external ticketing systems.

### 1. All-in-One Platforms (Native Integration)
If you want a single system where tickets and articles automatically sync:
* **Zendesk Guide:** Seamlessly built into Zendesk Support; allows agents to convert tickets into articles and link articles directly inside customer responses.
* **Freshdesk:** Includes a built-in knowledge base that offers ticket-to-article conversion and automated article suggestions for incoming tickets.
* **Confluence:** Integrates natively with **Jira Service Management**, allowing IT and support teams to share internal and external documentation easily.
* **Help Scout Docs:** Built directly into the Help Scout inbox so agents can search and insert help articles without leaving the ticket conversation.
* **Salesforce Knowledge:** Deeply integrated with Salesforce Service Cloud for enterprise-level ticket management and knowledge sharing.

### 2. Standalone Knowledge Base Software (Connects to Multiple Platforms)
If you already have a ticketing system and want a dedicated knowledge management tool:
* **Document360:** Integrates via native extensions with Zendesk, Freshdesk, Help Scout, Intercom, and Jira, allowing agents to search and insert articles directly from their ticketing dashboard.
* **Guru:** Uses a browser extension and AI to deliver knowledge cards directly inside tools like Zendesk, Salesforce, Intercom, and Slack.
* **Notion / Slite:** Best for internal team knowledge bases; integrates with ticketing tools via Zapier, Make, or API webhooks.

**Recommendation:**
* For the simplest experience, use the **native KB built into your existing ticketing software** (e.g., Zendesk Guide or Freshdesk KB).
* If your ticketing software lacks a good built-in KB, **Document360** offers the strongest integrations across almost all major support platforms.


Best knowledge base software for non-technical employees to write docs

Here are the best knowledge base software options for non-technical employees, selected for their intuitive interfaces and simple editors:

1. **Notion** (*Best Overall for Ease of Use*)
   * **Why it’s great:** Uses a familiar, drag-and-drop "block" editor that feels like a modern word processor. No coding or complex formatting required.
   * **Best for:** Flexible internal wikis, team docs, and onboarding guides.

2. **Slite** (*Best for Minimalist & Distraction-Free Writing*)
   * **Why it’s great:** Designed specifically for team documentation with a clean, clutter-free interface and built-in AI to help draft and summarize content.
   * **Best for:** Teams that want a clean layout without needing to configure complex databases.

3. **Document360** (*Best Dedicated Knowledge Base*)
   * **Why it’s great:** Offers a simple Word-like WYSIWYG editor alongside strong organizational tools (categories, versions) without feeling technical.
   * **Best for:** Professional internal company wikis or customer-facing help centers.

4. **Guru** (*Best for Quick Access & Workflow Integration*)
   * **Why it’s great:** Organizes information into small, digestible "cards" and integrates directly into Slack, Teams, and web browsers so employees can write and access docs where they already work.
   * **Best for:** Bite-sized company knowledge, FAQs, and standard operating procedures (SOPs).

### **Recommendation:**
* Choose **Notion** if you want an all-in-one workspace that is extremely visual and easy to learn.
* Choose **Slite** if you want the absolute simplest tool strictly for writing and organizing documents.


What software should we use for a private employee knowledge base?

The best software for a private employee knowledge base depends on your team's size, existing tech stack, and specific needs. Here are the top recommendations:

### 1. Best Overall & Most Flexible
* **Notion:** Highly customizable, modern, and easy to use. Great for startups, growing companies, and non-technical teams who want documents, wikis, and project tracking in one place.

### 2. Best for Technical & Engineering Teams
* **Confluence (by Atlassian):** The industry standard for software and IT teams. Deeply integrates with Jira, offering robust permission controls, structured templates, and enterprise-grade security.

### 3. Best for Contextual Knowledge & Quick Answers
* **Guru:** Uses AI and browser extensions to surface context-aware answers directly inside tools like Slack, Teams, and Salesforce. Ideal for customer support, sales, and fast-paced teams.

### 4. Best for Microsoft Ecosystems
* **Microsoft SharePoint / Loop:** The logical choice if your company already uses Microsoft 365. Offers deep security integrations, strict access management, and native file sharing.

### 5. Best Dedicated Knowledge Base
* **Document360:** Built specifically for knowledge management. Offers advanced analytics, version control, automated content freshness reminders, and strong search capabilities.

### 6. Best for Small Teams using Slack
* **Tettra:** Simple, lightweight, and integrates directly with Slack to answer employee questions and convert discussions into permanent documentation.

---

**Quick Recommendation:**
* Choose **Notion** for general flexibility and ease of use.
* Choose **Confluence** if you use Jira/Atlassian.
* Choose **Guru** if you want fast AI search across existing apps without rebuilding everything from scratch.


Recommend an easy-to-use team wiki software for a small agency.

For a small agency, the best easy-to-use team wiki software options are:

1. **Notion** *(Best Overall)*
   * **Why:** Highly visual, intuitive, and versatile. It allows you to combine team wikis, Standard Operating Procedures (SOPs), client docs, and light project management in one place.
   * **Best for:** Agencies that want a flexible, all-in-one workspace.

2. **Slite** *(Best for Pure Simplicity)*
   * **Why:** Designed specifically as a streamlined team wiki. It has a clean, distraction-free interface, ready-to-use templates, and built-in AI to help summarize and find information quickly.
   * **Best for:** Teams that want a straightforward, low-maintenance document hub without a steep learning curve.

3. **Slab** *(Best for Clean Organization)*
   * **Why:** Excellent search capabilities and modern editor. It integrates seamlessly with popular agency tools like Slack, Google Drive, and Asana.
   * **Best for:** Agencies looking for a structured, fast knowledge base that connects with their existing tech stack.

**Recommendation:** Start with **Notion** if you want versatility, or **Slite** if you strictly want a simple, hassle-free document wiki. Both offer free tiers to test out.


We are scaling past 100 people and need a single source of truth for company docs. What tool is best?

For a company scaling past 100 people, the best choice depends on your primary tech stack and culture:

1. **Notion (Best Overall)**
   * **Why:** High user adoption, flexible database structures, modern UI, and excellent search. Ideal for hybrid/remote teams that need a mix of wikis, project docs, and onboarding hubs.
   * **Best for:** Startups, cross-functional teams, design/product-led companies.

2. **Confluence (Best for Dev-Heavy Teams)**
   * **Why:** Unmatched integration with Jira and the Atlassian ecosystem. Deep permissions controls and enterprise-grade security.
   * **Best for:** Engineering, QA, and IT-centric organizations.

3. **Guru (Best for Search & Verification)**
   * **Why:** Integrates directly into Slack/browser extension and forces doc owners to periodically "verify" accuracy so information doesn't go stale.
   * **Best for:** Sales, customer support, and fast-changing operational knowledge.

---

### **Recommendation**
* If you **use Jira**: Go with **Confluence**.
* If you **do not use Jira**: Go with **Notion**.

*Note: At 100+ people, success depends more on **governance** than the tool itself. Assign clear page owners, establish a strict folder/tag hierarchy, and designate someone to archive stale pages regularly.*


Best hosted documentation tool for SaaS user guides

The best hosted documentation tool depends on your target audience and workflow:

### **1. Top Overall Choice: GitBook**
* **Best for:** Modern SaaS, tech teams, and hybrid user/developer docs.
* **Why:** Clean, modern UI out of the box, fast search, supports both WYSIWYG and Markdown, custom domains, and Git sync.

---

### **2. Best Alternatives by Use Case**

* **Best for Non-Technical Teams & Robust CMS: [Document360](https://document360.com/)**
  * Built specifically for SaaS product guides. Features internal/external KB separation, version control, localization, SEO features, and rich analytics.

* **Best for Developer-Focused SaaS & APIs: [Mintlify](https://mintlify.com/) or [ReadMe](https://readme.com/)**
  * **Mintlify:** Code-first (MDX/GitHub driven), beautiful default design, extremely popular for modern tech SaaS.
  * **ReadMe:** Excellent for API references combined with user guides, featuring interactive API logs and code runners.

* **Best if You Already Use Customer Support Software: [Help Scout Docs](https://www.helpscout.com/) or [Intercom Articles](https://www.intercom.com/)**
  * Best for seamlessly integrating help articles directly into your live chat widget and support ticketing system.

---

### **Summary Recommendation**
* Choose **GitBook** for the best balance of speed, design, and ease of use.
* Choose **Document360** if you need advanced enterprise knowledge management and analytics.
* Choose **Mintlify** if your docs are maintained by developers via GitHub.


What is the best enterprise knowledge management software?

There is no single "best" enterprise knowledge management software, as the ideal choice depends on your organization's specific tech stack and needs. However, the top-rated enterprise platforms include:

*   **Confluence (Atlassian):** Best for technical, software, and enterprise teams, especially those already using Jira.
*   **Notion:** Best for companies wanting a highly customizable, modern, all-in-one workspace with strong AI features.
*   **Microsoft SharePoint / Viva Topics:** Best for large enterprises deeply integrated into the Microsoft 365 ecosystem.
*   **Guru:** Best for delivering bite-sized, verified knowledge directly into employee workflows via browser extensions and integrations (Slack, Teams).
*   **Bloomfire:** Best for large organizations needing powerful, centralized enterprise search across documents, videos, and research.
*   **Document360:** Best for creating both internal team knowledge bases and external, customer-facing technical documentation.

**How to choose:**
*   For **Microsoft 365 users**: Choose *SharePoint/Viva*.
*   For **Agile/Dev teams**: Choose *Confluence*.
*   For **Fast-growing/Flexible teams**: Choose *Notion* or *Guru*.


affordable wiki software for small business

Here are the best affordable wiki solutions for small businesses, categorized by cloud-hosted (easiest) and self-hosted (free software, requires hosting).

### Cloud-Hosted (No Maintenance)

1. **Confluence (by Atlassian)**
   * **Cost:** **Free** for up to 10 users; paid plans start at ~$6/user/month.
   * **Best for:** Teams needing structured documentation, permission controls, and integration with tools like Trello or Jira.

2. **Notion**
   * **Cost:** **Free** basic plan; Business plans start at $8–$10/user/month.
   * **Best for:** All-in-one flexibility (combines wikis, docs, databases, and lightweight project management).

3. **Outline**
   * **Cost:** **$10/month flat** for up to 10 users (Cloud); $79/month for up to 100 users.
   * **Best for:** Teams looking for a fast, modern, distraction-free Markdown wiki at a fixed cost.

4. **Nuclino**
   * **Cost:** **Free** basic plan; Paid plans are $5/user/month.
   * **Best for:** Small teams that want a lightweight, extremely fast, visual knowledge base.

---

### Self-Hosted & Open-Source (100% Free Software)

If you have basic technical skills to set up hosting (e.g., on a $5/month DigitalOcean or AWS server):

1. **BookStack**
   * **Cost:** Completely free.
   * **Best for:** Non-technical teams. It organizes content intuitively into "Books, Chapters, and Pages" and features a simple WYSIWYG editor.

2. **Wiki.js**
   * **Cost:** Completely free.
   * **Best for:** Teams wanting a sleek, modern UI with support for Markdown, rich text, and detailed granular permissions.

### Recommendation
* **If under 10 employees:** Go with **Confluence** (Free) or **Outline** ($10/mo flat).
* **If you want maximum flexibility:** Go with **Notion**.
* **If you want total data ownership for cheap:** Host **BookStack** on a cheap cloud server.


What documentation software do technical writers recommend for software products?

Technical writers generally recommend documentation tools based on the approach (**Docs-as-Code**, **Enterprise/CCMS**, or **Hosted SaaS**). Here are the top recommended options:

### 1. Docs-as-Code (Best for developer-focused products & Markdown workflows)
*   **Docusaurus:** Open-source, React-based static site generator highly popular for modern software and developer docs.
*   **MkDocs (with the Material theme):** Fast, simple Python-based tool that builds beautiful documentation sites from Markdown files.
*   **Sphinx:** The industry standard for Python projects, ideal for complex, large-scale technical documentation using reStructuredText or Markdown.

### 2. Component Content Management Systems (CCMS) (Best for enterprise & content reuse)
*   **Paligo:** A leading cloud-based CCMS for single-sourcing content, multi-channel publishing, and translation management.
*   **MadCap Flare:** The traditional enterprise standard for complex, large-scale documentation projects requiring advanced single-sourcing.

### 3. Hosted Platforms & Help Centers (Best for ease of use & quick setup)
*   **GitBook:** Modern, highly collaborative platform popular with tech startups for public docs and internal wikis.
*   **ReadMe:** Specifically designed for API documentation, offering interactive code runners and developer hub features.
*   **Document360:** A robust SaaS platform for creating both public customer help centers and private internal knowledge bases.

### 4. Internal Collaboration & Knowledge Bases
*   **Confluence:** The standard for internal team documentation, especially in teams using Jira and Agile workflows.
*   **Notion:** A flexible, user-friendly tool for internal specs, runbooks, and team wikis.

**Summary Recommendation:**
*   For **developer-facing APIs/software**: Use **Docusaurus** or **MkDocs** (Docs-as-Code).
*   For **SaaS user guides**: Use **GitBook** or **Document360**.
*   For **enterprise multi-product/translated docs**: Use **Paligo**.


Best tool to create a public help center and knowledge base

The best tool depends on your primary focus, but **Document360** is widely considered the best dedicated standalone knowledge base software available.

Here are the top recommendations by specific use case:

*   **Best Overall / Dedicated KB:** **Document360** – Excellent SEO, customization, analytics, version control, and content management.
*   **Best for Complete Customer Support:** **Zendesk Guide** – Best if you need a public help center fully integrated with a robust ticketing and live chat system.
*   **Best for Startups & Small Businesses:** **Help Scout** – Very easy to set up, affordable, and includes lightweight ticketing and live chat.
*   **Best for Technical & Developer Docs:** **GitBook** – Ideal for API documentation, code blocks, and Git-like collaboration workflows.
*   **Best Low-Cost / No-Code Option:** **HelpKit** – Turns a Notion workspace into a fast, professional, hosted help center.


We need an internal wiki that supports markdown and fast search. What should we buy?

Here are the top options based on your requirements:

### Top Paid / SaaS Options

1. **Outline** (*Best overall for speed & pure Markdown*)
   * **Why buy:** Built specifically for speed, features a clean native Markdown editor, instant search, and seamlessly integrates with Slack/Google Workspace.
   * **Cost:** $10/month (up to 10 users) or free if self-hosted.

2. **Slite** (*Best for modern teams & AI search*)
   * **Why buy:** Native Markdown support, fast interface, and strong AI-powered search that answers questions directly using your wiki's content.
   * **Cost:** Starts at $8/user/month.

3. **Notion** (*Best for all-in-one features*)
   * **Why buy:** Excellent fast global search (`Cmd/Ctrl + K`), strong Markdown shortcut support, and includes databases/task management.
   * **Cost:** Starts at $8/user/month (Free tier available).

---

### Top Self-Hosted / Open-Source Options

1. **Wiki.js**
   * **Why use:** Built on Node.js, natively Markdown-driven, extremely fast, and supports advanced search engines (Elasticsearch, PostgreSQL text search).

2. **BookStack**
   * **Why use:** Lightweight, supports a built-in Markdown editor, fast search, and offers a simple "Book/Chapter/Page" organizational model.

### Recommendation
* Choose **Outline** if you want a dedicated, ultra-fast Markdown wiki.
* Choose **Notion** if you also need databases and project management.
* Choose **Wiki.js** if you need an open-source, self-hosted solution.


What software should a customer success team use to build a self-service knowledge base?

The best software depends on your team's size, budget, and existing tech stack. Here are the top recommendations categorized by best use case:

### 1. Best All-in-One Support Suites (KB + Ticketing)
* **Zendesk Guide:** The industry standard for scaling CS teams. Best for deep integration with ticketing, robust analytics, and advanced permissions.
* **Intercom:** Best for modern SaaS companies. Excellent for combining a self-service KB with targeted in-app messages and AI support bots (Fin AI).
* **HubSpot Service Hub:** Best if your CS and Sales teams already use HubSpot CRM, allowing seamless tracking of customer activity.
* **Freshdesk:** A budget-friendly, feature-complete alternative to Zendesk with intuitive KB creation and ticketing.

### 2. Best Dedicated Knowledge Base Platforms
* **Document360:** Built specifically for knowledge bases. Offers excellent content management, SEO optimization, analytics, and version control.
* **Helpjuice:** Best for enterprise-level customization, powerful instantaneous search, and simple content editing.

### 3. Best for Developer / Technical Products
* **GitBook:** Best for technical documentation, API guides, and markdown-based workflows.

---

### Quick Recommendation
* **If you need full support integration (ticketing + KB):** Go with **Zendesk** or **Intercom**.
* **If you only want a standalone knowledge base:** Go with **Document360**.


Best internal documentation tool for a 200-person company

The best internal documentation tool for a 200-person company depends on your tech stack and company culture. Here are the top three choices:

### 1. **Confluence** (Best Overall for Tech/Engineering Companies)
* **Why it fits a 200-person company:** It scales effortlessly, offers robust permission controls, and handles complex document hierarchies better than competitors.
* **Best if:** You already use Jira, have a large engineering/product team, or need strict access controls and compliance.

### 2. **Notion** (Best for Flexibility and Non-Technical Teams)
* **Why it fits a 200-person company:** Extremely versatile, combines docs, wikis, and basic project management into a modern interface that employees love using.
* **Best if:** You want a clean, fast UI for cross-functional collaboration and have strong internal governance to keep the workspace organized as you grow.

### 3. **Guru** (Best for Revenue & Support Teams)
* **Why it fits a 200-person company:** Works via a browser extension and Slack integration to surface bite-sized, verified knowledge directly inside your existing workflows.
* **Best if:** Your teams (Sales, Customer Support, Ops) spend most of their day in browser apps or Slack and need quick answers rather than long-form wiki pages.

---

### **Quick Recommendation:**
* Go with **Confluence** if you rely heavily on **Jira/Atlassian**.
* Go with **Notion** if you want a **modern, all-in-one** workspace that design, marketing, and operations will actually enjoy using.


Which knowledge base platform offers the best access permissions and page verification?

For the combination of top-tier access permissions and page verification, two platforms lead the market depending on your specific priority:

1. **Guru (Best overall for Page Verification)**
   * **Verification:** Built around an automated "verification engine." Cards are assigned to Subject Matter Experts (SMEs) with required re-verification schedules, displaying clear trust scores/badges to users.
   * **Permissions:** Strong, role-based controls by collection, folder, and user group.

2. **Confluence (Best for Granular Access Permissions)**
   * **Permissions:** Offers the most sophisticated, granular permission controls available (down to individual spaces, pages, sub-pages, and user groups).
   * **Verification:** Built-in "Content Owner" and content freshness/verification features (in Premium/Enterprise tiers) prompt owners to review out-of-date pages.

**Alternative:** **Document360** is also exceptional, offering built-in article review/stale content workflows alongside precise role- and category-level permission controls.


What knowledge management software is best for financial services compliance documentation?

The best knowledge management software for financial services compliance documentation depends on whether you need an enterprise ecosystem or a dedicated policy management tool.

Here are the top options based on industry standards:

### 1. **Best Overall Enterprise Standard: Microsoft SharePoint + Microsoft Purview**
* **Why:** It is the industry standard for financial institutions already using Microsoft 365.
* **Key Compliance Features:** Granular access controls, immutable audit logs, automated retention schedules, data loss prevention (DLP), and built-in support for regulatory frameworks (e.g., SEC Rule 17a-4, FINRA, GDPR, SOC 2).

### 2. **Best Purpose-Built Compliance Software: NAVEX PolicyTech**
* **Why:** Specifically designed for managing regulatory documents, policies, and procedures rather than general company knowledge.
* **Key Compliance Features:** Automated approval workflows, mandatory employee attestation tracking, version control, and audit-ready reporting out of the box.

### 3. **Best for Agile/Modern Teams: Confluence (Enterprise Plan)**
* **Why:** Ideal for modern financial technology (Fintech) firms that need a collaborative wiki tied closely to technical and operational workflows.
* **Key Compliance Features:** Enterprise-grade encryption, page-level permissions, version history, and compliance guardrails (requires the Enterprise tier or Atlassian Access for full compliance features).

---

### **Recommendation Summary:**
* Go with **Microsoft SharePoint/365** if you want a flexible, secure knowledge base that integrates with existing enterprise IT tools.
* Go with **NAVEX PolicyTech** if your primary goal is strictly managing regulatory policies, audit readiness, and employee sign-offs.


We are tired of outdated documentation. Which knowledge base tool forces regular content reviews?

**Guru** is the leading knowledge base tool designed specifically to solve this problem through its built-in **Verification Engine**.

Here is how Guru forces regular content reviews:

* **Mandatory Owners:** Every piece of content (called a "Card") must have a designated Subject Matter Expert (SME).
* **Automatic Expiration Dates:** You set review intervals (e.g., 30, 60, or 90 days). When the timer expires, the card is marked as **Unverified**.
* **Visual Trust Indicators:** Users can see if content is verified. Unverified content drops the team’s "Trust Score," putting pressure on SMEs to update or re-verify it.
* **Review Dashboards:** Experts receive automated notifications and a dedicated queue showing only the content that needs immediate review.

### Notable Alternatives:
* **Document360:** Includes a "Stale Content Analytics" feature that automatically flags outdated articles and sends review reminders to owners.
* **Confluence (Premium/Enterprise):** Offers "Content Lifecycle Management" to automatically identify, flag, or archive inactive and unreviewed pages.
* **Notion (Enterprise):** Features a page verification system where page owners set expiration dates and receive update prompts.


Best AI-powered knowledge base software for internal company search

Here are the top AI-powered knowledge base and internal search platforms, categorized by use case:

### 1. Best Overall Enterprise Search (Connects All Apps): **Glean**
* **Best for:** Medium to large enterprises wanting a "Google for work" that searches across all existing tools (Google Drive, Slack, Jira, Notion, Salesforce, etc.).
* **Key Features:** Generative AI answers, strict enterprise permission controls, personalized results based on role and context.

### 2. Best All-in-One Knowledge Base: **Guru**
* **Best for:** Teams wanting a centralized knowledge base with proactive delivery.
* **Key Features:** AI Answers (searches Guru + connected apps), browser extension for context-aware info, and AI-driven content verification workflows to prevent stale data.

### 3. Best for Docs & Workspace Centralization: **Notion (with Notion AI)**
* **Best for:** Companies building an internal wiki from scratch who want AI writing and search built-in.
* **Key Features:** Q&A search across your entire workspace, automated summaries, content generation, and customizable wikis.

### 4. Best AI-Native Lightweight Knowledge Base: **Slite**
* **Best for:** Modern remote teams wanting a simple, fast wiki with powerful AI.
* **Key Features:** "Ask" AI search that synthesizes answers from docs, automated translation, and AI that flags outdated content for review.

---

### **Summary Recommendation:**
* **If you already have data scattered everywhere (Slack, Drive, Jira):** Choose **Glean**.
* **If you want a dedicated AI wiki with browser integration:** Choose **Guru**.
* **If you want to write, organize, and search docs in one place:** Choose **Notion AI**.


Recommend a modern alternative to legacy enterprise wikis.

**Notion** is the top modern alternative to legacy enterprise wikis. It replaces static documentation with an intuitive, highly collaborative workspace that combines wikis, docs, databases, and AI search in one platform.

### Top Alternatives by Use Case:

* **Outline:** Best direct, lightweight replacement for Confluence (fast, modern, Markdown-native, with an open-source self-hosted option).
* **Slite:** Best for structured, AI-powered internal knowledge bases with smart search and verification workflows.
* **Guru:** Best for browser and chat integration, delivering context-aware knowledge directly inside Slack, Microsoft Teams, and web apps.
* **Coda:** Best if your wiki requires interactive data, complex workflows, and deep application integrations.


What knowledge base platform is best for managing both internal team docs and public support pages?

**Document360** is generally considered the best all-around knowledge base platform for managing both internal team docs and public support pages in one place. It allows you to create private and public workspaces, control role-based access, and customize domain settings for external help centers.

Here are the top alternatives depending on your team's specific focus:

*   **Best for Developer/Technical Teams:** **GitBook** (offers version control, Markdown support, and seamless public/private doc publishing).
*   **Best for Integrated Support & Ticketing:** **Zendesk** or **Freshdesk** (ideal if your public pages need to link directly to a live chat or support ticket system).
*   **Best for Teams Already Using Notion:** **Notion** paired with an add-on like **HelpKit** (turns internal Notion pages into a polished public help center).


Best lightweight wiki tool for fast startup documentation

The best overall lightweight wiki tool for fast startup documentation is **Nuclino**.

It is designed specifically for speed, featuring a minimalist interface, zero clutter, real-time collaboration, and instant search.

Here are the top picks based on your team's specific needs:

1. **Nuclino** *(Best Overall)*: Blazing fast, visual, and simple. Perfect for non-technical and technical teams alike who want zero setup time.
2. **Outline** *(Best Modern/Open-Source)*: Extremely fast, Markdown-based, modern UI, and integrates seamlessly with Slack. Great if you want a lighter, faster alternative to Notion.
3. **MkDocs + Material Theme** *(Best for Technical Teams)*: A "docs-as-code" approach. Uses plain Markdown files stored in Git, renders a fast static site, and can be hosted for free on GitHub/GitLab Pages.
4. **Slite** *(Best for Structured Team Docs)*: Lightweight, intuitive, and includes AI features to instantly answer questions based on your documentation.

**Recommendation:** Go with **Nuclino** for the fastest setup with no maintenance, or **Outline** if your team relies heavily on Markdown and Slack.


What is the most secure knowledge base software for healthcare HIPAA compliance?

While no single tool is universally "most secure" (security depends heavily on proper configuration), **Document360** and **Microsoft SharePoint** are widely considered the top choices for HIPAA-compliant knowledge bases.

Here are the leading platforms that sign a **Business Associate Agreement (BAA)** and meet strict HIPAA security standards:

1. **Document360 (Best Dedicated Knowledge Base):** Offers native HIPAA compliance, signs BAAs on enterprise plans, and features SOC 2 Type II certification, robust role-based access control (RBAC), end-to-end encryption, and detailed audit logs.
2. **Microsoft SharePoint / Viva Topics (Best Enterprise Solution):** Part of the Microsoft 365 Enterprise ecosystem, which offers industry-leading security controls, comprehensive HIPAA/BAA coverage, advanced data loss prevention (DLP), and centralized access management.
3. **Confluence Cloud Enterprise (Best for Technical/Operations Teams):** Atlassian provides HIPAA compliance and signs BAAs specifically on their **Cloud Enterprise** tier, providing SAML SSO, audit logs, and data residency controls.
4. **Notion Enterprise (Best for Flexibility):** Notion supports HIPAA compliance and signs BAAs exclusively for customers on their **Enterprise** plan with the appropriate security configurations enabled.

**Key Requirement:** To remain HIPAA compliant with *any* of these platforms, you must be on an **Enterprise plan** and officially execute a signed **BAA** with the vendor before storing Protected Health Information (PHI).


Which customer help center software has the best SEO for public user guides?

**Document360** is widely considered the best help center software for SEO-optimized public user guides.

It stands out because it includes dedicated, built-in SEO tools out of the box, such as:
* **Custom meta titles, descriptions, and URLs** for every article.
* **Automatic XML sitemaps and schema markup** (structured data) for better Google indexing.
* **Built-in SEO health analytics** to flag missing tags or broken links.
* **Fast page load speeds** and responsive mobile design.
* **Custom domain support** with SSL.

### Top Alternatives Depending on Your Use Case:
* **GitBook:** Best for developer or technical documentation (exceptionally fast, server-side rendered, and highly indexable).
* **Zendesk Guide:** Best for large enterprise teams needing deep CRM integration, with strong standard SEO features.
* **HubSpot Service Hub:** Best if you already use HubSpot, leveraging its powerful built-in marketing SEO engine.


We need a knowledge base that allows external clients to access custom portals. What should we buy?

To choose the right knowledge base with external client portals, select based on your primary business need:

### 1. Best Dedicated Knowledge Base: **Document360**
* **Best for:** Companies wanting a standalone, polished knowledge base without needing a full ticketing system.
* **Why buy it:** Offers built-in private client portals, custom domain mapping, granular permission controls per client, and extensive customization without coding.

### 2. Best for Support & Ticketing Integration: **Freshdesk** or **Zendesk**
* **Best for:** Teams that want a combined client portal for knowledge base articles *and* ticket management.
* **Why buy it:**
  * **Freshdesk:** Highly cost-effective, easy setup, supports custom client portals and segmented content.
  * **Zendesk:** Enterprise-grade, highly scalable, advanced user-segmentation rules for different client tiers.

### 3. Best if You Use a CRM: **HubSpot Service Hub** or **Salesforce Experience Cloud**
* **Best for:** Leveraging existing customer data to dynamically show custom portal content.
* **Why buy it:** Automatically controls portal access and content based on client contact records and subscription levels in your CRM.

### 4. Best for Technical & Software Products: **GitBook**
* **Best for:** Developer docs, API guides, and software documentation.
* **Why buy it:** Supports markdown, version control, custom domains, and private visitor authentication for specific clients.

---

### **Quick Recommendation:**
* Go with **Document360** if you *only* need a knowledge base portal.
* Go with **Freshdesk** if you also need a client helpdesk/ticketing system on a budget.
* Go with **Salesforce** or **HubSpot** if deeply integrated CRM access control is critical.


Best collaborative documentation tool for cross-functional teams

**Notion** is widely considered the best overall collaborative documentation tool for cross-functional teams.

### Why Notion wins for cross-functional teams:
* **Versatility:** Combines documents, team wikis, project roadmaps, and lightweight databases into one platform.
* **Low Learning Curve:** Non-technical teams (Marketing, HR, Sales) find it user-friendly, while technical teams (Engineering, Product) can still build structured specs and technical documentation.
* **Customization:** Flexible block-based design allows each department to create workflows tailored to their needs without needing developer setup.

---

### Best Alternatives Based on Specific Needs:

* **Confluence:** Best if your team relies heavily on **Jira** and software development integration. Ideal for engineering-led organizations, though non-technical users may find it clunky.
* **Coda:** Best if you need **advanced formulas, data automation, and interactive dashboards** built directly into your documents.
* **Google Docs:** Best for **simple, real-time multi-user text editing** and commenting, though it lacks built-in organizational structure for enterprise knowledge bases.


What knowledge base software supports multi-language support articles?

Here are the top knowledge base software options that offer robust multi-language support for help articles:

### Dedicated Knowledge Base Platforms
1. **Document360**
   * **Key Features:** Machine translation (Google Translate/Microsoft Translator), article localization workflows, side-by-side editor for translations, and custom SEO settings per language.
2. **HelpDocs**
   * **Key Features:** Built-in auto-translation, version control per language, and automatic visitor language detection.
3. **GitBook**
   * **Key Features:** Great for technical documentation, supports localization through variants and Git-based translation workflows.

### All-in-One Customer Support Platforms
4. **Zendesk Guide**
   * **Key Features:** Supports over 40 languages natively, localized search capabilities, dynamic content insertion, and integration with professional translation services.
5. **Freshdesk**
   * **Key Features:** Multi-language knowledge base management, localized portal customization, and simple language switcher for users.
6. **Intercom**
   * **Key Features:** Automatically serves articles in the user's preferred browser/app language and supports smooth integration with translation apps.
7. **HubSpot Service Hub**
   * **Key Features:** Native multi-language article creation, multi-language search support, and localized slug/SEO management.

### Enterprise & Internal Knowledge Bases
8. **Confluence (Atlassian)**
   * **Key Features:** Multi-language support via third-party add-ons (like *Scroll Translations*) for managing multi-lingual internal and external documentation.


Which team wiki software has the best search functionality?

The "best" search functionality depends on your team's specific needs, but **Confluence** and **Guru** are the top contenders:

* **Confluence (Best for Technical & Enterprise Teams):** Offers the most powerful parametric search using Confluence Query Language (CQL). It indexes text within PDF/Word attachments, provides deep filtering (by space, contributor, date, label), and integrates seamlessly with Jira.
* **Guru (Best for AI-Powered & Cross-Platform Search):** Features best-in-class AI search that queries not just your wiki, but connected apps (Slack, Google Drive, Zendesk). Its browser extension lets you search your knowledge base from anywhere on the web.
* **Notion (Best for Natural Language/Semantic Search):** Uses advanced AI Q&A ("Notion AI") allowing users to ask conversational questions and get direct answers sourced from across the entire workspace.
* **Slab (Best Unified Search):** Excels at searching *outside* its own wiki, indexing content directly from integrated tools like GitHub, Google Docs, and Figma.

**Summary:** Choose **Confluence** for deep, complex query filtering; choose **Guru** or **Notion** for modern, natural-language AI search.


What is the best self-hosted or open-source knowledge base software for enterprises?

The overall best self-hosted and open-source enterprise knowledge base software depends on your priority:

### 1. **Wiki.js** *(Best Overall Enterprise Wiki)*
* **Why it’s the best:** Extremely powerful, highly customizable, and designed specifically for complex enterprise environments.
* **Key Features:** Supports Markdown, WYSIWYG, and HTML editors; built-in enterprise SSO (SAML, OAuth, LDAP); granular Role-Based Access Control (RBAC); Git synchronization; and low resource usage.

### 2. **Outline** *(Best Modern UI / Notion Alternative)*
* **Why it’s the best:** Offers a sleek, modern user experience with real-time collaboration, making adoption effortless for non-technical teams.
* **Key Features:** Fast Markdown editor, seamless integrations (Slack, Google Workspace), structured document trees, and strong access management. *(Requires an external authentication provider and S3-compatible storage to self-host).*

### 3. **XWiki** *(Best Confluence Alternative & Highly Extensible)*
* **Why it’s the best:** A mature, Java-based enterprise platform built for heavy compliance, complex workflows, and massive data sets.
* **Key Features:** Advanced permissions, page import tools (from Confluence), customizable apps, scriptable macro engine, and deep audit logging.

### 4. **BookStack** *(Best for Simple Structure & Easy Maintenance)*
* **Why it’s the best:** Organizes documentation into a strict "Books, Chapters, Pages" hierarchy, preventing clutter and making it easy for non-technical users to navigate.
* **Key Features:** Lightweight (PHP/Laravel), simple built-in permission system, easy backup/restore, and integrated search.

---

### **Quick Recommendation:**
* Choose **Outline** for a modern, Notion-like collaborative experience.
* Choose **Wiki.js** for maximum flexibility, developer features, and tech-heavy teams.
* Choose **XWiki** if you are replacing Atlassian Confluence or need complex enterprise workflows.


Recommend a knowledge base platform for a remote customer support team.

Here are the top three knowledge base platforms tailored for a remote customer support team, depending on your primary need:

### 1. **Guru** *(Best for Async & Real-Time Support)*
* **Why it fits remote teams:** Guru works via a browser extension and Slack/Teams integration, bringing knowledge directly to where your agents work (CRM, Zendesk, chat).
* **Key Features:** AI-powered search, built-in verification workflows (ensures remote reps don't read outdated info), and card-based modular answers.
* **Best for:** Teams that need fast, verified internal answers while handling live customer tickets.

### 2. **Document360** *(Best Standalone Knowledge Base)*
* **Why it fits remote teams:** A dedicated, robust platform for managing both internal team documentation and external public help centers in one place.
* **Key Features:** Category manager, advanced analytics, version control, SEO tools, and localization support.
* **Best for:** Teams wanting a professional, easily searchable public help center alongside detailed internal SOPs.

### 3. **Help Scout** *(Best All-in-One for Small to Mid-Sized Teams)*
* **Why it fits remote teams:** Combines a clean, easy-to-use shared email inbox with a customer-facing knowledge base ("Docs").
* **Key Features:** Integrated live chat/ticketing, simple KB creation, and performance reporting.
* **Best for:** Teams looking for a simple, cost-effective setup without the enterprise complexity of Zendesk.

---

**Recommendation:**
* Choose **Guru** if you already have a ticketing tool (e.g., Zendesk, Gorgias) and need an **internal** wiki for remote reps.
* Choose **Document360** if you need a powerful **external + internal** knowledge base.
* Choose **Help Scout** if you want an easy, **all-in-one** support inbox and help center.


What software should we use to organize internal SOPs and onboarding docs?

The best software depends on your team's size and workflows. Here are the top recommendations based on specific needs:

* **Best Overall & Most Flexible:** **Notion** or **Coda**
  *Great for creating modern knowledge bases, interlinked documents, custom onboarding hubs, and company wikis.*
* **Best Dedicated Onboarding & Training Tool:** **Trainual**
  *Built specifically for SOPs and training. Allows you to assign role-based onboarding paths, track completion, and test employee knowledge.*
* **Best for Checklist-Driven SOPs:** **Process Street**
  *Turns static SOPs into interactive, step-by-step workflow checklists for process execution and accountability.*
* **Best for Technical/Large Teams:** **Confluence**
  *Ideal if you already use Jira or Atlassian tools. Offers enterprise-grade permission management and technical documentation features.*
* **Best for Quick In-Workflow Search:** **Guru**
  *Works via a browser extension and integrates with Slack/Teams, making SOPs easily searchable right where employees work.*

**Quick Recommendation:**
* Choose **Notion** for affordability, design flexibility, and general doc management.
* Choose **Trainual** if your priority is structured, trackable employee onboarding and SOP compliance.


Best knowledge base software with rich media and video embed support

Here are the best knowledge base software options tailored for rich media and seamless video embedding, categorized by use case:

### 1. Best Overall for Flexibility & Visuals: **Notion**
* **Why it’s great for media:** Supports native drag-and-drop rich media, image galleries, and direct video embeds from YouTube, Loom, Vimeo, and custom URLs with in-app playback.
* **Best for:** Internal team wikis, project documentation, and visual workflows.

### 2. Best Dedicated Knowledge Base (Internal & External): **Document360**
* **Why it’s great for media:** Features a robust Media Manager to organize assets, supports both WYSIWYG and Markdown editors, and allows seamless iframe/URL video embedding (Loom, Wistia, YouTube, etc.) with responsive video resizing.
* **Best for:** Customer self-service portals and structured company knowledge bases.

### 3. Best for Contextual & Internal Team Knowledge: **Guru**
* **Why it’s great for media:** Integrates directly with tools like Loom, Vimeo, and Google Drive. You can play embedded videos directly within the Guru browser extension or Slack integration without leaving your workflow.
* **Best for:** Fast-moving support, sales, and internal operations teams.

### 4. Best for Technical & Product Documentation: **GitBook**
* **Why it’s great for media:** Offers a sleek, modern editor with native support for rich media blocks, interactive code snippets, and seamless video embeds (YouTube, Loom, Figma files, etc.) that render cleanly across mobile and desktop.
* **Best for:** Developer docs, product guides, and technical KBs.

### 5. Best Enterprise-Grade Option: **Confluence**
* **Why it’s great for media:** Uses Smart Links to automatically transform video URLs into playable inline widgets (YouTube, Microsoft Stream, Vimeo) alongside macros for advanced media layouts.
* **Best for:** Large enterprise teams using Jira and the Atlassian ecosystem.

---

### **Summary Recommendation:**
* Choose **Notion** if you want a free/low-cost, highly flexible visual wiki.
* Choose **Document360** if you need a dedicated, professional customer-facing Help Center.
* Choose **Guru** if your team uses **Loom** heavily and needs instant access via browser extensions.


What knowledge base software is best for IT department procedures and troubleshooting guides?

The best overall knowledge base software for IT procedures and troubleshooting guides is **Confluence** (by Atlassian), but the ideal choice depends on your specific setup:

* **Best Overall & Industry Standard: Confluence**
  * **Why:** Seamlessly integrates with Jira ticketing, supports complex technical documentation, and offers robust permissions, templates, and version control.
* **Best for MSPs & IT Asset Management: IT Glue**
  * **Why:** Purpose-built for IT departments. It links documentation directly to specific hardware, software, passwords, and network configurations.
* **Best All-in-One (Ticketing + KB): Freshservice or Jira Service Management**
  * **Why:** Combines an IT Service Desk with a built-in knowledge base, allowing technicians to link troubleshooting guides directly to incoming support tickets.
* **Best Dedicated KB Platform: Document360**
  * **Why:** Focused purely on knowledge management with powerful AI search, versioning, and an intuitive Markdown/WYSIWYG editor for technical articles.
* **Best Lightweight & Flexible Option: Notion**
  * **Why:** Highly customizable and easy to use, making it great for smaller IT teams building internal Standard Operating Procedures (SOPs).

**Recommendation:** If you already use Jira, go with **Confluence**. If you manage complex IT infrastructure/assets across multiple locations or clients, choose **IT Glue**.


Which team wiki is easiest to migrate existing documents into?

**Notion** is widely considered the easiest team wiki to migrate existing documents into.

It features built-in, one-click importers for a wide variety of formats and platforms, including:
*   **File types:** Microsoft Word (.docx), Google Docs, Markdown (.md), HTML, PDF, and CSV.
*   **Other platforms:** Confluence, Evernote, Trello, Asana, and Quip.

You can also simply drag and drop Word or Markdown files directly into a page, and Notion automatically converts them into fully editable documents while preserving most formatting.

**Honorable Mention:** **Slite** is another extremely easy alternative, featuring guided migration assistants specifically designed for moving over from Notion, Google Drive, or Word files.


We need a knowledge base tool with strong version control and page history. Recommendations?

Here are the best knowledge base tools with top-tier version control and page history, categorized by use case:

### 1. Best Overall for Modern Version Control: **GitBook**
* **Why it fits:** Operates on a Git-like workflow with asynchronous collaboration. It features branching ("Change Requests"), merging, conflict resolution, and direct two-way synchronization with GitHub/GitLab repositories.
* **Best for:** Technical teams, product documentation, and teams wanting branch-based editing without code.

### 2. Best for Enterprise & Visual Diffs: **Confluence**
* **Why it fits:** Maintains a complete, non-destructive history of every published version. It offers visual side-by-side comparisons (diffs), line-by-line highlighting of added/deleted content, and instant one-click restoration to any previous version.
* **Best for:** Large organizations, compliance-heavy industries, and non-technical teams needing detailed audit trails.

### 3. Best Open-Source Option: **Wiki.js**
* **Why it fits:** Offers native Git storage backends (GitHub, GitLab, Bitbucket, or local Git repositories). Every save can automatically commit directly to a Git repository, providing complete history, blame logs, and rollback capabilities.
* **Best for:** Teams wanting self-hosted, open-source software with developer-grade version control.

### 4. Best for Pure "Docs-as-Code": **Docusaurus or MkDocs (hosted via GitHub/GitLab)**
* **Why it fits:** Markdown files stored directly in a repository. You get the full power of Git (pull requests, commit histories, branching, and automated CI/CD deployments).
* **Best for:** Developer-first teams who want absolute control over documentation versions tied directly to software releases.

---

### Summary Recommendation:
* Choose **GitBook** for a modern UI with true branching and merging.
* Choose **Confluence** if your team is non-technical and needs simple visual diffs and audit history.
* Choose **Wiki.js** or **Docusaurus** if you require self-hosting and full Git integration.


Best knowledge base platform for small business customer support teams

Here are the top knowledge base platforms for small business customer support teams, categorized by main strengths:

### 1. **Help Scout (Docs)** — *Best Overall for Small Businesses*
* **Why it’s great:** It combines a user-friendly shared inbox with an easy-to-set-up knowledge base. It requires almost no training and offers a clean, distraction-free reader experience.
* **Pricing:** Starts at ~$20/user/month (includes ticketing + knowledge base).

### 2. **Freshdesk** — *Best Budget / All-in-One Option*
* **Why it’s great:** Excellent for cost-conscious teams needing a combined ticketing system and help center. It offers a generous free plan with basic knowledge base functionality.
* **Pricing:** Free plan available; paid plans start at $15/agent/month.

### 3. **Document360** — *Best Dedicated Knowledge Base*
* **Why it’s great:** Purpose-built strictly for knowledge bases (both internal and public-facing). It offers superior search analytics, version control, and SEO customization without requiring an integrated ticketing system.
* **Pricing:** Starts at $149/project/month (flat rate, better for teams with many contributors).

### 4. **Zoho Desk** — *Best for Existing Zoho Users*
* **Why it’s great:** Highly affordable and feature-rich. If you already use other Zoho products, it integrates seamlessly and offers built-in AI search assistance on higher tiers.
* **Pricing:** Free plan available; paid plans start at $14/agent/month.

---

### **Recommendation Summary:**
* Go with **Help Scout** for the cleanest user experience and easiest setup.
* Go with **Freshdesk** if you are on a tight budget and need a free starting point.
* Go with **Document360** if you only need a standalone, high-powered knowledge base without replacing your current email or ticketing tools.


What is the best knowledge base software for a 50-person company?

For a **50-person company**, the best all-around pick is usually **Confluence** if you want a scalable internal wiki with strong structure and collaboration, or **Notion** if you want the simplest flexible workspace for docs plus a knowledge base.[9][18]

A practical short list for a company that size is:

- **Confluence** — best for structured internal knowledge bases and teams that need permissions, pages, and cross-team collaboration at scale.[9][18]
- **Notion** — best if you want an easy-to-adopt all-in-one workspace and your knowledge base is mostly internal documentation.[9][18]
- **Guru** — best if you want knowledge surfaced inside team workflows and want stronger search/knowledge delivery.[9]
- **ClickUp** — best if you already use it for project management and want to keep knowledge close to work execution.[9][18]
- **Helpjuice** — best if you want a more analytics-focused knowledge base and your team is mid-sized.[3]

If you want a single recommendation without more context, choose **Confluence** for a 50-person company because it is the most consistently recommended option for *mid-sized teams* needing a scalable knowledge base rather than just note-taking.[18][9]

If you tell me whether the KB is **internal**, **customer-facing**, or **both**, I can narrow it to the best exact fit.


Best internal wiki for engineering and product teams

For **engineering and product teams**, the strongest fit in the results is **Mintlify** if your priority is technical documentation that stays structured, Git-backed, and easy for developers to review and keep current.[1] If your team is more broadly product- and company-wiki oriented, **Notion** is the most flexible general-purpose choice, while **Confluence** remains a common enterprise default.[7][8]

A practical short list, based on the results, looks like this:

- **Mintlify** — best for engineering teams that want **visual editing**, **Git sync**, **pull request review**, and docs that are optimized for **AI retrieval**.[1]
- **GitBook** — strong for **developer and technical teams** documenting APIs or engineering processes, especially when tightly synced with Git.[5][6]
- **Confluence** — good for larger organizations that need a traditional wiki with established enterprise adoption.[8][10]
- **Notion** — best overall for many teams that want a flexible wiki plus databases and search, though it is less engineering-native than Mintlify or GitBook.[7]
- **Fabric** — a better fit if your environment is heavily **Jira-centric** or has strong compliance and admin requirements.[2]

If you want the most direct recommendation:
- Choose **Mintlify** for an engineering-led docs/wiki system.
- Choose **GitBook** if your team primarily maintains technical docs and API references.
- Choose **Notion** if you want one workspace for product, ops, and lightweight wiki needs.
- Choose **Confluence** if enterprise process, permissions, and broad organizational familiarity matter most.[1][5][6][7][8]


We're a 30 person startup and team knowledge is scattered across Google Docs and Slack. What knowledge base should we buy?

For a **30-person startup with scattered knowledge across Google Docs and Slack**, the best default buy is **Notion** if you want an internal knowledge base that also doubles as a lightweight workspace.[1][3][14]

Why Notion is the best fit for your case:
- It is explicitly recommended for **startups and small teams** as an all-in-one workspace that can serve as a knowledge base.[1][3][14]
- It fits the situation where knowledge currently lives across **docs, projects, and chat**, because it lets you consolidate pages, databases, and docs in one place.[3][14]
- It is commonly positioned as the **starting point** for small general-purpose startups rather than a specialized enterprise knowledge system.[3]

If you want a quick decision rule:
- **Buy Notion** if your main goal is to centralize internal knowledge and make it easy for everyone to contribute.[1][3][14]
- **Buy Slab** if your top priority is a simpler internal wiki experience and you want something very focused on team documentation.[3][13]
- **Buy Confluence** if your team is already deeply on **Jira** and wants tighter engineering workflow integration.[1][3][13]
- **Buy Guru** if the main problem is not just storage, but **keeping answers accurate and verified** in day-to-day use.[13][14]

What I would *not* buy first for your scenario:
- A customer-support help center tool like **HelpDocs, KnowledgeOwl, or Intercom**, unless the main job is external customer-facing documentation rather than internal team knowledge.[5][6][12][16]
- A heavy enterprise platform if you mainly need to replace scattered docs and Slack knowledge with one internal source of truth.[2][16]

A practical recommendation:
- If you have no strong existing stack constraint, start with **Notion**.
- If you already live in **Jira**, choose **Confluence** instead.
- If you care most about fast, clean internal docs with less clutter, consider **Slab**.[1][3][13][14]

If you want, I can also give you a **2-minute shortlist of 3 tools** based on whether your startup is more **product/engineering**, **sales/customer support**, or **operations-heavy**.


Recommend a customer-facing knowledge base tool for product documentation.

For a **customer-facing knowledge base** for product documentation, **Document360** is the strongest single recommendation from the results because it is explicitly positioned as best for **customer-facing knowledge bases** and includes AI-assisted search and organized content management.[1]

If you want a quick shortlist, the best fits by use case are:

- **Document360** — best for a standalone, customer-facing product documentation hub with strong structure and AI search.[1][10]
- **Zendesk Guide** — best if you already use Zendesk and want help-center docs tightly integrated with support workflows.[7][9][15]
- **HelpDocs** — best for a simpler, faster-to-launch external help center.[8]

A customer-facing knowledge base is a public self-service hub for FAQs, how-to guides, troubleshooting, and product help, so the tool should prioritize search, branding, analytics, and easy external publishing.[3][10][14] If your documentation is primarily product docs rather than support articles, Document360 is the safest default choice from the sources provided.[1][16]


affordable knowledge base software for small business

For a **small business on a budget**, the best affordable choices are usually **Notion**, **Confluence**, **Nuclino**, **Slab**, **Tettra**, or a **self-hosted option like BookStack/Typemill** depending on whether you want an internal wiki or a public help center.[2][7][10][14]

- **Best low-cost internal wiki:** **Notion** — widely recommended for startups and small teams, with a free tier and paid plans around **$8–$10 per user/month**.[1][8][10]
- **Best cheapest per-user option:** **Confluence** — cited at about **$5–$6 per user/month** at small scale, with a free tier for very small teams.[4][10]
- **Best lightweight team knowledge base:** **Nuclino** — about **$6 per user/month** for the Starter plan.[2][7]
- **Best Q&A-style KB:** **Tettra** — about **$8 per user/month** with AI and content verification features.[2][7]
- **Best free/open-source route:** **BookStack** or **Typemill** if you can self-host and handle setup/maintenance.[1][9][14]
- **Best affordable public help center:** **Helpable** — cited at **$49/month flat** with public help center, AI, and live chat, and described as the cheapest credible paid public help-center option in that roundup.[1]

If you want the simplest recommendation:
- Choose **Notion** if you want an easy, flexible internal wiki.
- Choose **Confluence** if you already use Atlassian tools or want the lowest entry price.
- Choose **Helpable** if you need a customer-facing knowledge base plus live chat.
- Choose **BookStack** if you want free and don’t mind self-hosting.[1][4][8][14]

A practical budget rule from the sources is that many small businesses fit comfortably in the **$0–$50/month** range for a small team, though dedicated help-center products can cost more.[1][3][15]

If you want, I can narrow this to **the best option for internal docs vs customer help center vs self-hosted**, and give you a short comparison table.


What knowledge base tools do growing software companies actually use?

Growing software companies usually pick **two kinds of knowledge base tools**: an **internal wiki/search** tool for team knowledge and a **customer-facing help center** tool for support content.[2][6][12][14]

- For **internal knowledge bases**, the tools that come up most often are **Notion**, **Confluence**, **Slite**, **Nuclino**, **Guru**, and **Tettra**.[2][6][12][14][15]
- For **customer-facing help centers**, the most common picks are **Document360**, **Zendesk Guide**, **Help Scout Docs**, **Helpjuice**, **HelpCenter.io**, and **ProProfs Knowledge Base**.[1][2][6][12][16]
- For teams that want the KB inside a broader support stack, **Zendesk**, **Help Scout**, and **Freshworks/Freshdesk** are frequent choices because they combine knowledge base features with ticketing or support workflows.[6][15][16][17]
- For software companies that want lightweight, fast-moving docs, **Slite** and **Nuclino** are often recommended as simpler internal options, while **Confluence** is common when Jira/Atlassian integration matters.[2][6][12][14]

What’s “actually used” depends on the stage and use case:

| Use case | Common tools |
|---|---|
| Internal team wiki | Notion, Confluence, Slite, Nuclino, Guru, Tettra |
| Customer help center | Document360, Zendesk Guide, Help Scout Docs, Helpjuice, HelpCenter.io |
| Support + KB in one system | Zendesk, Help Scout, Freshworks/Freshdesk |
| Engineering/docs-heavy teams | Confluence, Document360, Nuclino |

If you want the most realistic short list for a growing SaaS company, it’s usually **Notion or Confluence for internal docs**, plus **Zendesk, Help Scout, or Document360 for external support content**.[2][6][12][16]


Best internal knowledge management tool for remote teams

The **best internal knowledge management tool for remote teams** is usually **Notion** for most teams, with **Slite** as the strongest alternative if you want a simpler, remote-first internal knowledge base. One recent comparison specifically names Notion as “best overall for remote team KM,” while another highlights Slite as best for remote teams focused on async knowledge sharing.[2][5]

A practical way to choose:

| If your team needs… | Best fit | Why |
|---|---|---|
| A flexible all-in-one workspace | **Notion** | Strong for docs, databases, and team-wide organization.[2][3][7] |
| A clean, simple internal wiki | **Slite** | Built for remote and asynchronous teams, with a straightforward knowledge base experience.[5][14] |
| Enterprise governance and permissions | **Confluence** | Commonly recommended for enterprise-grade collaboration and compliance.[3][8][11] |
| Auto-captured knowledge from work tools | **Reattend** | Positioned for teams where knowledge gets lost across tools.[3] |
| Fast customer-support answers | **Guru** | Better suited for customer-facing teams needing verified snippets and quick retrieval.[3][7] |

If you want a single default recommendation, choose **Notion** unless your main priority is *simplicity for async remote documentation*, in which case **Slite** is often the better fit.[2][5][14]

For a quick decision:
- **Choose Notion** if you want the most versatile internal workspace.[2][3]
- **Choose Slite** if you want the easiest remote-team knowledge base to adopt.[5][14]
- **Choose Confluence** if governance, permissions, and enterprise structure matter most.[3][8][11]

If you want, I can also give you a **3-tool shortlist by team size**: small, mid-sized, or enterprise.


Which documentation platform is best for developer APIs and technical specs?

There is no single **best** documentation platform for developer APIs and technical specs; the right choice depends on whether you prioritize **OpenAPI-first specs**, a **developer portal**, **collaboration/governance**, or a **full help center** alongside API docs.[1][7][10]

If you want the shortest practical answer:

- **Best all-around for polished developer docs:** **ReadMe** is commonly positioned as a strong choice for interactive API reference, versioning, analytics, and a polished developer portal.[10]
- **Best for OpenAPI-first technical specs:** **Swagger/SwaggerHub** is often the natural fit when your source of truth is OpenAPI and you want the full design-to-docs workflow.[7][10]
- **Best for modern, fast, editorial-style docs:** **Mintlify** is described as a strong balance of performance, ease of use, and thoughtful features.[2]
- **Best if you need API docs plus a help center in one place:** **Ferndesk** is explicitly recommended for that combined use case.[1]
- **Best for design/governance-heavy teams:** **Stoplight** is highlighted for visual OpenAPI design, mock servers, interactive docs, and governance controls.[10]

A simple rule of thumb is: if your **specs are the source of truth**, choose an **OpenAPI-centric platform**; if your **docs experience and portal quality** matter most, choose a **developer-portal platform** like ReadMe or Mintlify; if you need **specs, docs, and governance** in one workflow, Stoplight or SwaggerHub are stronger fits.[7][10][14]

If you want, I can narrow this to a recommendation based on your stack, such as **OpenAPI vs Postman collections**, **public vs internal docs**, or **budget/team size**.


We need a company wiki to store standard operating procedures. What software should we get?

For a **company wiki to store SOPs**, the best default choice is usually **Confluence** if you want a mature, widely used internal wiki, or **Notion** if you want something simpler and more flexible for a smaller team.[2][3][6]

If your SOPs need to be **structured, assigned, tracked, and kept in a consistent workflow**, a **dedicated SOP/process tool** is often a better fit than a plain wiki; examples in the results include **Trainual**, **Process Street**, **SweetProcess**, and **AllyMatter**.[1][4][13][16] Trainual specifically describes the difference as: a wiki is best for flexible reference knowledge, while SOP software is better when processes must be followed the same way and tracked.[1]

A practical way to choose:

- **Confluence** — best for larger teams, enterprise documentation, and teams already using Atlassian/Jira.[2][3][6]
- **Notion** — best for smaller teams that want an easy-to-build wiki for SOPs, policies, and general docs.[1][6][9]
- **Trainual / Process Street / SweetProcess / AllyMatter** — best if you want SOPs to be more than pages, with training, approvals, acknowledgments, or tracking.[1][4][13][16]

If you want the shortest recommendation: **get Confluence if you want a real company wiki; get Trainual if you want SOPs to be operationally enforced rather than just stored**.[1][2][3]

If you tell me your team size, whether you use Jira/Slack/Microsoft 365, and whether you need approvals or training tracking, I can narrow it to one best option.


Top customer self-service help center platforms

The **top customer self-service help center platforms** most consistently appearing across recent 2026 roundups are **Zendesk, Salesforce Service Cloud, Zoho Desk, HubSpot Service Hub, Freshdesk, and Intercom**.[1][2][3][7]

- **Zendesk** — strongest all-around pick for **AI-powered support**, with a help center, knowledge base, community options, and automated ticket deflection.[1][2][5][7]
- **Salesforce Service Cloud** — best for **enterprises** and teams already using Salesforce, with CRM-connected self-service, knowledge management, and case deflection.[2][3][4][7]
- **Zoho Desk** — best for **budget-conscious SMBs** and Zoho users, offering multilingual help centers, community forums, and AI assistance.[1][2][7]
- **HubSpot Service Hub** — best for teams that want an **all-in-one CRM-connected** support experience, especially sales and marketing teams.[1][2][3][7]
- **Freshdesk** — best for **easy deployment** and ticket deflection, with an intuitive knowledge base and automation.[2][4][7]
- **Intercom** — best for **conversational AI self-service**, especially for SaaS and digital-first businesses.[1][2][7]

Other frequently cited options include **Help Scout** for customization, **Gorgias** for e-commerce, **LiveAgent**, **Gladly**, and **Whatfix** for mobile-focused use cases.[1][3]

If you want, I can also turn this into a **side-by-side comparison table** with **pricing, best use case, and key features**.


What knowledge base software integrates well with support ticketing platforms?

The **best knowledge base software** for support ticketing integration is typically **Zendesk Guide/Zendesk Suite**, **Freshdesk/Freshworks Knowledge Base**, **Jitbit Helpdesk**, and **HappyFox**, because they either include ticketing and KB in one platform or offer native, tightly integrated workflows.[1][2][3][5]

If you want the shortest list by use case:

- **Zendesk Guide / Zendesk Suite** — built-in knowledge base plus omnichannel ticketing, widely cited as a strong integrated option.[2][3][4][8]
- **Freshdesk / Freshworks Support Knowledge Base** — combines ticketing, self-service articles, and automation to reduce repeat tickets.[2][3][16]
- **Jitbit Helpdesk** — knowledge base lives inside the help desk, sharing customer portal, email ticketing, ticket history, permissions, and analytics.[1]
- **HappyFox** — designed for help desk + KB integration, including article suggestions and converting solutions into knowledge articles.[5]
- **ServiceNow Customer Service Management** — enterprise option with knowledge management tied to cases and workflows.[3]
- **Confluence with Jira Service Management** — a common pairing when you want a standalone KB that integrates with a ticketing system rather than an all-in-one suite.[10][14]

What makes these tools integrate well is that they support features like **article access inside tickets**, **suggesting relevant help articles during ticket creation**, **turning ticket responses into KB content**, and **tracking article usage for deflection and analytics**.[5][10][16]

If you want, I can also narrow this down to the **best choice for small business, enterprise, or open-source** setups.


Best knowledge base software for non-technical employees to write docs

For **non-technical employees writing docs**, the best choices are usually **Slite**, **Notion**, and **KnowledgeOwl** because they emphasize simple editing, fast setup, and low IT overhead rather than developer-centric workflows.[1][7][3]

A practical shortlist:

- **Slite** — strong if you want an easy, collaborative internal knowledge base with a clean editor and quick adoption for non-technical teams.[1]
- **Notion** — best if you want a flexible all-in-one workspace that employees can use for docs, wikis, and lightweight project tracking; it is widely used but can become overly flexible if you need stricter knowledge-base structure.[2]
- **KnowledgeOwl** — a good fit if you want a dedicated knowledge base product with more structure than a general note-taking app.[7]
- **Heroic Knowledge Base** — a good option for fast deployment and minimal IT work, especially if you want a hosted solution with a polished interface.[3]
- **Zendesk Help Center** — useful if your docs need to connect closely with support workflows and customer service.[15]

If your priority is **ease of writing for non-technical staff**, I would choose:

- **Best overall:** **Slite**
- **Best flexible workspace:** **Notion**
- **Best dedicated KB tool:** **KnowledgeOwl**
- **Best quick hosted setup:** **Heroic Knowledge Base**[1][7][3]

A useful rule of thumb is:

- Choose **Slite** if you want the simplest internal documentation experience.
- Choose **Notion** if you want docs plus broader team knowledge management.
- Choose **KnowledgeOwl** if you want a more traditional knowledge base with stronger organization.
- Avoid tools that are too engineering-oriented unless your team is comfortable with more setup and structure.[6][18]

If you want, I can narrow this to **internal wiki**, **customer-facing help center**, or **small team under 50 people** and give a single best pick.


What software should we use for a private employee knowledge base?

For a **private employee knowledge base**, the best default choices are **Notion**, **Confluence**, or **Slite**, depending on how structured you want it to be. If you want the simplest internal wiki for a small team, **Notion** is the safest default; if you need a more formal company wiki tied to development workflows, **Confluence** is stronger; if you want a lightweight, team-friendly knowledge base with strong search and collaboration, **Slite** is a good fit.[9][11][12]

A practical way to choose is:

- **Notion** — best all-around choice for an internal wiki, especially for small to mid-sized teams that want flexibility and one tool for docs plus light project tracking.[9][11]
- **Confluence** — best for teams that need a structured wiki and already use Jira or other Atlassian tools.[9]
- **Slite** — best when ease of use and fast internal knowledge sharing matter more than heavy structure.[9][12]
- **Guru** — best if you want AI-assisted knowledge management and verification workflows.[9]
- **Document360** — best for a more polished, scalable centralized knowledge base with stronger analytics.[9]

If your team is very small, one source specifically calls **Notion** the “safe default” and **Slab** the best free option under 10 people.[11] For teams with frontline or deskless workers, **MangoApps** is positioned as a better fit because it delivers governed knowledge across web and mobile.[10]

If you want, I can narrow this to the **best option for your team size, budget, and whether you need Slack/Teams/Jira integration**.


Recommend an easy-to-use team wiki software for a small agency.

For a **small agency**, the safest easy-to-use pick is **Nuclino**: it is consistently described as a **simple, fast, minimal-setup internal wiki** for teams that want low overhead and quick adoption.[2][9][15] If you want an all-in-one workspace that also handles docs, tasks, and notes, **Notion** is the other strong choice for small teams because it is flexible and quick to start.[1][2][3]

A practical shortlist:

- **Nuclino** — best if you want the **simplest team wiki** with the least learning curve.[2][9][15]
- **Notion** — best if you want **wiki + project planning + notes** in one place.[1][2][3]
- **Slab** — best if you want a **clean, organized internal wiki** with easy adoption.[2][15]
- **BookStack** — best if you want a **free, self-hosted** option and can handle setup/maintenance.[1][3][11]

If you want one recommendation with no extra context: choose **Nuclino** for the easiest team wiki experience, or **Notion** if your agency also wants lightweight project management in the same tool.[1][2][9]


We are scaling past 100 people and need a single source of truth for company docs. What tool is best?

For a company scaling past 100 people, **Confluence** is usually the best default choice for a single source of truth for internal docs because it is built for team spaces, permissions, search, and cross-team collaboration, and several 2026 roundups rank it as the top overall or top enterprise-friendly option.[4][6][12]

If your team is already deep in Atlassian tools like Jira, Confluence becomes an even stronger pick because of the native workflow fit.[11]

A simple way to choose:

| Situation | Best fit |
|---|---|
| General company wiki / internal knowledge base for a growing org | **Confluence** |
| Docs owned mainly by engineers in Git | Mintlify or Docusaurus[2] |
| Docs written by many non-technical contributors | GitBook or Notion[2] |
| IT/runbook docs that must stay current automatically | Ferndesk[11] |

If you want one recommendation without more context: **Confluence** is the safest “single source of truth” choice for a 100+ person company.[4][6][12]


Best hosted documentation tool for SaaS user guides

The **best hosted documentation tool for SaaS user guides** is usually **GitBook** if you want a modern, flexible docs hub for both user docs and broader SaaS documentation needs.[7] If your main goal is a **customer-facing help center** with fast setup, **HappySupport** is highlighted as the #1 pick in one 2026 roundup.[1]

A practical shortlist based on the results is:

- **GitBook** — best for modern SaaS teams that need user docs, developer portals, API references, and AI-assisted knowledge discovery in one place.[7]
- **HappySupport** — best for customer-facing help centers and fast-shipping B2B SaaS teams.[1]
- **Doction** — positioned as a strong option for startups because of simplicity, SEO benefits, and free subdomain hosting.[10]
- **Docsio** — emphasized for small teams, with hosted docs, SSL, and AI generation in its free tier.[12]
- **Stonly** — best if you want interactive, no-code user documentation with guided experiences.[16]

If you want one recommendation without more context: **GitBook** is the safest all-around choice for SaaS user guides, while **HappySupport** is more specialized for help-center style support docs.[7][1]


What is the best enterprise knowledge management software?

There is no single **best** enterprise knowledge management software for every organization; the strongest choice depends on whether you prioritize **governance**, **AI search**, **internal collaboration**, or **customer-service knowledge delivery**. Based on the results provided, the most frequently elevated enterprise picks are **Bloomfire**, **ONES.com**, **eGain AI Knowledge Hub**, **ServiceNow Knowledge**, and **Atlassian Confluence**.[2][3][4][8][12]

- **Bloomfire** is the clearest “best overall” enterprise KM pick in the provided results: it is explicitly labeled **“Best KM software for enterprise”** and is described as the top-scoring platform in one evaluation, with strong AI-driven knowledge intelligence.[3]
- **ONES.com** is presented as best for a **unified enterprise knowledge + project + test management** stack, which is useful if you want KM embedded in broader work management.[2]
- **eGain AI Knowledge Hub** is positioned as best for **governed customer service knowledge delivery**, so it is a strong fit for contact centers and support teams.[2]
- **ServiceNow Knowledge** is listed as **best overall** in one enterprise knowledge-base ranking, making it a strong choice if your organization already uses ServiceNow or needs tight workflow integration.[4]
- **Atlassian Confluence** appears as the top pick in another ranking because it scored highly on **features, ease of use, and value**, which makes it a practical option for general internal knowledge sharing.[8]

If you want the shortest answer: **Bloomfire** is the best enterprise knowledge management software *overall* from the sources shown, while **ServiceNow Knowledge** and **Confluence** are the strongest alternatives depending on your existing stack and workflow needs.[3][4][8]

If you want, I can also give you a **best-by-use-case comparison** for HR, IT, customer support, or large regulated enterprises.


affordable wiki software for small business

For a small business, the most **affordable wiki software** options are usually **free open-source tools** if you can self-host, or low-cost SaaS tools if you want something managed. The best budget-friendly picks from the results are **BookStack, DokuWiki, MediaWiki, Wiki.js, Nuclino, Notion, Slab, and Tettra**.[1][2][5][8][10][12]

- **Best free self-hosted options:** **BookStack**, **DokuWiki**, **MediaWiki**, and **Wiki.js** are free/open-source, so software cost is $0, but you handle hosting and maintenance yourself.[2][3][5][8][10][11][20]
- **Best low-cost hosted options:** **Nuclino** starts around **$6/user/month**, **Slab** around **$6.67/user/month**, and **Tettra** around **$4–8/user/month** depending on plan and source.[1][2][16]
- **Best all-in-one workspace:** **Notion** has a free tier and paid plans around **$10/user/month**, making it a practical low-cost choice for small teams that also want docs, tasks, and databases in one place.[1][2][5][9]
- **Best if you want simple setup:** **BookStack** is repeatedly described as easy to use and intuitive for small teams, while still being free if self-hosted.[10][5]

If you want the *cheapest practical* choice:
- Pick **BookStack** if you have basic technical help and want **$0 software cost**.[10][5]
- Pick **Nuclino** if you want a **hosted** wiki with a low per-user price and minimal setup.[1][2][12]
- Pick **Notion** if you want a flexible internal knowledge base plus other workspace tools.[1][5][9]

If you want, I can narrow this down to the **top 3 best options** based on whether you need **self-hosted, hosted, or public-facing** wiki software.


What documentation software do technical writers recommend for software products?

Technical writers most often recommend **MadCap Flare**, **Confluence**, **GitBook**, **Docusaurus/MkDocs**, **ReadMe**, and **Document360** for software product documentation, depending on the use case.[1][3][5][7][12]

- **MadCap Flare** is widely recommended for large, structured manuals and multi-format publishing.[1][16]
- **GitBook** is commonly recommended for modern product docs and developer-facing documentation.[1][3][9]
- **Docusaurus** and **MkDocs** are favored for *docs-as-code* workflows, especially when engineering teams want Markdown-based sites.[1][3][9]
- **ReadMe** is a common choice for API and interactive developer documentation.[3][7]
- **Confluence** is often recommended for internal documentation and Jira/Atlassian-centric teams.[3][5][15]
- **Document360** is frequently recommended for public help centers and knowledge bases at scale.[3][12]
- **Adobe RoboHelp** and **Paligo** also appear in expert roundups for multi-channel or enterprise technical publishing.[3][5][7][8]

If you want the shortest practical recommendation:
- **For developer docs/API docs:** GitBook, ReadMe, or Docusaurus.[1][3][7]
- **For enterprise manuals:** MadCap Flare or Paligo.[1][7][11][16]
- **For internal team docs:** Confluence or Notion.[3][5][15]

If you tell me whether your software docs are *API docs, user manuals, or an internal knowledge base*, I can narrow this to the best 2–3 tools.


Best tool to create a public help center and knowledge base

The best tool depends on your priorities, but for a **public help center + knowledge base**, the strongest general-purpose picks in the results are **Zendesk Guide** for enterprise-grade support workflows, **HelpDocs** for a simple and fast knowledge base, and **Document360** for structured, documentation-first teams.[2][3][4]

- **Best overall for mature support operations:** **Zendesk Guide** — repeatedly ranked highest when the help center needs to connect tightly with ticketing, reporting, and omnichannel support.[7][8][10]
- **Best for simple, cheap setup:** **HelpDocs** — recommended for teams that want a straightforward knowledge base that is “live in hours” and inexpensive.[2]
- **Best for structured docs and publishing control:** **Document360** — recommended for teams that want stronger structure, editorial control, and search.[3][13]
- **Best if you want help center + AI + live chat in one flat-priced tool:** **Helpable** — highlighted as a strong option for small to mid-size SaaS teams, especially under 25 people.[1]

If you want a single default recommendation without more context, choose **Zendesk Guide** for most established support teams, and **HelpDocs** if your main goal is a clean, public knowledge base with minimal complexity.[2][7][8]