{
 "category": "callcenter",
 "answers": 132,
 "phrasings": 44,
 "engines": {
  "chatgpt": "gpt-5.5",
  "gemini": "gemini-flash-latest",
  "perplexity": "sonar"
 },
 "engine_labels": {
  "chatgpt": "ChatGPT",
  "gemini": "Gemini",
  "perplexity": "Perplexity"
 },
 "answers_by_engine": {
  "chatgpt": 44,
  "gemini": 44,
  "perplexity": 44
 },
 "partial": false,
 "vendors": [
  {
   "vendor": "Five9",
   "key": "five9",
   "mentions": 75,
   "share": 56.8,
   "by_engine": {
    "chatgpt": 37,
    "perplexity": 18,
    "gemini": 20
   },
   "phrasings_named_in": 38,
   "rank": 1
  },
  {
   "vendor": "Genesys Cloud CX",
   "key": "genesyscloudcx",
   "mentions": 68,
   "share": 51.5,
   "by_engine": {
    "chatgpt": 30,
    "perplexity": 13,
    "gemini": 25
   },
   "phrasings_named_in": 32,
   "rank": 2
  },
  {
   "vendor": "Talkdesk",
   "key": "talkdesk",
   "mentions": 66,
   "share": 50.0,
   "by_engine": {
    "chatgpt": 31,
    "perplexity": 9,
    "gemini": 26
   },
   "phrasings_named_in": 35,
   "rank": 3
  },
  {
   "vendor": "NICE CXone",
   "key": "nicecxone",
   "mentions": 52,
   "share": 39.4,
   "by_engine": {
    "chatgpt": 25,
    "perplexity": 14,
    "gemini": 13
   },
   "phrasings_named_in": 30,
   "rank": 4
  },
  {
   "vendor": "Aircall",
   "key": "aircall",
   "mentions": 48,
   "share": 36.4,
   "by_engine": {
    "chatgpt": 22,
    "perplexity": 9,
    "gemini": 17
   },
   "phrasings_named_in": 25,
   "rank": 5
  },
  {
   "vendor": "RingCentral Contact Center",
   "key": "ringcentral",
   "mentions": 46,
   "share": 34.8,
   "by_engine": {
    "chatgpt": 22,
    "perplexity": 15,
    "gemini": 9
   },
   "phrasings_named_in": 28,
   "rank": 6
  },
  {
   "vendor": "Amazon Connect",
   "key": "amazonconnect",
   "mentions": 38,
   "share": 28.8,
   "by_engine": {
    "chatgpt": 13,
    "perplexity": 6,
    "gemini": 19
   },
   "phrasings_named_in": 23,
   "rank": 7
  },
  {
   "vendor": "Dialpad",
   "key": "dialpad",
   "mentions": 30,
   "share": 22.7,
   "by_engine": {
    "chatgpt": 12,
    "perplexity": 11,
    "gemini": 7
   },
   "phrasings_named_in": 21,
   "rank": 8
  },
  {
   "vendor": "CloudTalk",
   "key": "cloudtalk",
   "mentions": 26,
   "share": 19.7,
   "by_engine": {
    "chatgpt": 2,
    "perplexity": 19,
    "gemini": 5
   },
   "phrasings_named_in": 23,
   "rank": 9
  },
  {
   "vendor": "Nextiva",
   "key": "nextiva",
   "mentions": 22,
   "share": 16.7,
   "by_engine": {
    "chatgpt": 6,
    "perplexity": 14,
    "gemini": 2
   },
   "phrasings_named_in": 17,
   "rank": 10
  },
  {
   "vendor": "Zendesk",
   "key": "zendesk",
   "mentions": 21,
   "share": 15.9,
   "by_engine": {
    "chatgpt": 10,
    "perplexity": 7,
    "gemini": 4
   },
   "phrasings_named_in": 14,
   "rank": 11
  },
  {
   "vendor": "Zendesk Talk",
   "key": "zendesktalk",
   "mentions": 21,
   "share": 15.9,
   "by_engine": {
    "chatgpt": 11,
    "perplexity": 0,
    "gemini": 10
   },
   "phrasings_named_in": 14,
   "rank": 12
  },
  {
   "vendor": "Freshdesk Contact Center",
   "key": "freshdesk",
   "mentions": 20,
   "share": 15.2,
   "by_engine": {
    "chatgpt": 10,
    "perplexity": 2,
    "gemini": 8
   },
   "phrasings_named_in": 12,
   "rank": 13
  },
  {
   "vendor": "8x8 Contact Center",
   "key": "8x8",
   "mentions": 13,
   "share": 9.8,
   "by_engine": {
    "chatgpt": 9,
    "perplexity": 3,
    "gemini": 1
   },
   "phrasings_named_in": 10,
   "rank": 14
  },
  {
   "vendor": "Twilio Flex",
   "key": "twilioflex",
   "mentions": 13,
   "share": 9.8,
   "by_engine": {
    "chatgpt": 7,
    "perplexity": 2,
    "gemini": 4
   },
   "phrasings_named_in": 9,
   "rank": 15
  },
  {
   "vendor": "Genesys",
   "key": "genesys",
   "mentions": 8,
   "share": 6.1,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 8,
    "gemini": 0
   },
   "phrasings_named_in": 8,
   "rank": 16
  },
  {
   "vendor": "Freshcaller",
   "key": "freshcaller",
   "mentions": 6,
   "share": 4.5,
   "by_engine": {
    "chatgpt": 2,
    "perplexity": 0,
    "gemini": 4
   },
   "phrasings_named_in": 5,
   "rank": 17
  },
  {
   "vendor": "Zoom Contact Center",
   "key": "zoom",
   "mentions": 6,
   "share": 4.5,
   "by_engine": {
    "chatgpt": 2,
    "perplexity": 3,
    "gemini": 1
   },
   "phrasings_named_in": 4,
   "rank": 18
  },
  {
   "vendor": "JustCall",
   "key": "justcall",
   "mentions": 5,
   "share": 3.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 3,
    "gemini": 2
   },
   "phrasings_named_in": 5,
   "rank": 19
  },
  {
   "vendor": "NICE",
   "key": "nice",
   "mentions": 5,
   "share": 3.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 5,
    "gemini": 0
   },
   "phrasings_named_in": 5,
   "rank": 20
  },
  {
   "vendor": "Convoso",
   "key": "convoso",
   "mentions": 4,
   "share": 3.0,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 1,
    "gemini": 2
   },
   "phrasings_named_in": 2,
   "rank": 21
  },
  {
   "vendor": "Genesys Cloud",
   "key": "genesyscloud",
   "mentions": 4,
   "share": 3.0,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 3,
    "gemini": 0
   },
   "phrasings_named_in": 4,
   "rank": 22
  },
  {
   "vendor": "Salesforce Service Cloud Voice",
   "key": "salesforceservicecloudvoice",
   "mentions": 4,
   "share": 3.0,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 3
   },
   "phrasings_named_in": 4,
   "rank": 23
  },
  {
   "vendor": "Avaya Experience Platform",
   "key": "avayaexperience",
   "mentions": 3,
   "share": 2.3,
   "by_engine": {
    "chatgpt": 2,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 2,
   "rank": 24
  },
  {
   "vendor": "TCN",
   "key": "tcn",
   "mentions": 3,
   "share": 2.3,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 1,
    "gemini": 1
   },
   "phrasings_named_in": 2,
   "rank": 25
  },
  {
   "vendor": "Voiso",
   "key": "voiso",
   "mentions": 3,
   "share": 2.3,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 3,
    "gemini": 0
   },
   "phrasings_named_in": 3,
   "rank": 26
  },
  {
   "vendor": "Bright Pattern",
   "key": "brightpattern",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 2,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 27
  },
  {
   "vendor": "Calilio",
   "key": "calilio",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 2,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 28
  },
  {
   "vendor": "CallTools",
   "key": "calltools",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 1
   },
   "phrasings_named_in": 2,
   "rank": 29
  },
  {
   "vendor": "Cisco",
   "key": "cisco",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 2,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 30
  },
  {
   "vendor": "Cisco Webex Contact Center",
   "key": "ciscowebex",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 2,
   "rank": 31
  },
  {
   "vendor": "Freshworks Customer Service Suite",
   "key": "freshworkscustomerservice",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 32
  },
  {
   "vendor": "Gladly",
   "key": "gladly",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 33
  },
  {
   "vendor": "LiveAgent",
   "key": "liveagent",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 34
  },
  {
   "vendor": "Ringover",
   "key": "ringover",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 2,
    "gemini": 0
   },
   "phrasings_named_in": 2,
   "rank": 35
  },
  {
   "vendor": "Salesforce Service Cloud",
   "key": "salesforceservicecloud",
   "mentions": 2,
   "share": 1.5,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 2,
   "rank": 36
  },
  {
   "vendor": "8\u00d78",
   "key": "88",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 37
  },
  {
   "vendor": "Acefone",
   "key": "acefone",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 38
  },
  {
   "vendor": "AcmaTel",
   "key": "acmatel",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 39
  },
  {
   "vendor": "AgentTech",
   "key": "agenttech",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 40
  },
  {
   "vendor": "Avaya",
   "key": "avaya",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 41
  },
  {
   "vendor": "Avaya Aura Contact Center",
   "key": "avayaaura",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 42
  },
  {
   "vendor": "Bitrix24",
   "key": "bitrix24",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 43
  },
  {
   "vendor": "Carbyne",
   "key": "carbyne",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 44
  },
  {
   "vendor": "Cisco PCCE",
   "key": "ciscopcce",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 45
  },
  {
   "vendor": "Cisco UCCE",
   "key": "ciscoucce",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 46
  },
  {
   "vendor": "Financial Services Experience Cloud for Insurance",
   "key": "financialservicesexperiencecloudforinsurance",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 47
  },
  {
   "vendor": "Follow Up Boss (Built-in Phone System)",
   "key": "followupboss",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 48
  },
  {
   "vendor": "Freshworks",
   "key": "freshworks",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 49
  },
  {
   "vendor": "GoTo Contact Center",
   "key": "goto",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 50
  },
  {
   "vendor": "HubSpot calling",
   "key": "hubspotcalling",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 51
  },
  {
   "vendor": "HubSpot Service Hub",
   "key": "hubspotservicehub",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 52
  },
  {
   "vendor": "Infobip",
   "key": "infobip",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 53
  },
  {
   "vendor": "KrispCall",
   "key": "krispcall",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 54
  },
  {
   "vendor": "Kustomer",
   "key": "kustomer",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 55
  },
  {
   "vendor": "MightyCall",
   "key": "mightycall",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 56
  },
  {
   "vendor": "NetCarrier",
   "key": "netcarrier",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 57
  },
  {
   "vendor": "PhoneBurner",
   "key": "phoneburner",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 58
  },
  {
   "vendor": "RapidDeploy",
   "key": "rapiddeploy",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 59
  },
  {
   "vendor": "Ringly",
   "key": "ringly",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 60
  },
  {
   "vendor": "Salesforce",
   "key": "salesforce",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 61
  },
  {
   "vendor": "Salesforce Agentforce for Service",
   "key": "salesforceagentforceforservice",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 62
  },
  {
   "vendor": "Salesforce Service/Agentforce",
   "key": "salesforceserviceagentforce",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 63
  },
  {
   "vendor": "Sprinklr",
   "key": "sprinklr",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 64
  },
  {
   "vendor": "Twilio Voice/Flex",
   "key": "twiliovoiceflex",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 65
  },
  {
   "vendor": "UCCE",
   "key": "ucce",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 66
  },
  {
   "vendor": "UJET",
   "key": "ujet",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 67
  },
  {
   "vendor": "VICIdial",
   "key": "vicidial",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 68
  },
  {
   "vendor": "Voicent",
   "key": "voicent",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 69
  },
  {
   "vendor": "Webex Contact Center",
   "key": "webex",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 70
  },
  {
   "vendor": "Xima Software",
   "key": "xima",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 1,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 71
  },
  {
   "vendor": "Zoho Desk",
   "key": "zohodesk",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 72
  },
  {
   "vendor": "Zoho Desk + Zoho Voice",
   "key": "zohodeskzohovoice",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 73
  },
  {
   "vendor": "Zoho Voice",
   "key": "zohovoice",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 0,
    "perplexity": 0,
    "gemini": 1
   },
   "phrasings_named_in": 1,
   "rank": 74
  },
  {
   "vendor": "Zoho Voice / Zoho Desk",
   "key": "zohovoicezohodesk",
   "mentions": 1,
   "share": 0.8,
   "by_engine": {
    "chatgpt": 1,
    "perplexity": 0,
    "gemini": 0
   },
   "phrasings_named_in": 1,
   "rank": 75
  }
 ]
}